2019 Subaru Forester

MY 2019 SUBARU FORESTER HAS HAD ITS WINDSHIELD GLASS REPLACED ONCE AND TODAY IS THE SECOND TIME ITS DAMAGED WHILE DRIVING ON THE HIGHWAY AND CRACKED WITHIN A PERIOD OF 9 MONTHS. IT WAS A SMALL CHIP WHILE DRIVING ON HIGHWAY AND LATER WHILE NOT IN MOTION THE CRACK KEPT EXPANDING. I SPECIFICALLY REQUESTED TO HAVE ORIGINAL PARTS BUT THE OVERALL BUILD QUALITY SEEMS VERY POOR TO HAVE THIS HAPPEN SO FREQUENTLY.

APPROXIMATELY ONE MONTH AFTER PURCHASING A BRAND NEW SUBARU FORRESTER 2019 TOURING VEHICLE DIRECTLY FROM SUBARU, THE WINDSHIELD SUFFERED A CRACK. ON FEBRUARY 24, 2019, I WAS DRIVING THE VEHICLE ON A HIGHWAY IN CALIFORNIA WHEN A SMALL ROCK HIT THE WINDSHIELD AND CREATED A SMALL DENT WHICH THEN SPLINTERED INTO A CRACK THAT SPREAD FURTHER AND FURTHER THROUGHOUT THE WINDSHIELD. MY INSURANCE COMPANY DETERMINED THAT WINDSHIELD NEEDED TO BE REPLACED. I USED A LOCAL COMPANY TO REPLACE THE WINDSHIELD WITH A BRAND NEW WINDSHIELD FROM SUBARU AND THEN I HAD SUBARU RECALIBRATE THE EYESIGHT CAMERA. MY INSURANCE DEDUCTIBLE LIMITED THE TOTAL COST FOR THIS REPAIR AND RECALIBRATION. APPROXIMATELY ONE YEAR LATER, ON FEBRUARY 16, 2020, ONCE AGAIN, WHILE DRIVING ON A HIGHWAY IN CALIFORNIA, SMALL ROCKS HIT THE WINDSHIELD AND CREATED TWO SMALL DENTS (EACH SMALLER IN SIZE THAN A QUARTER). FORTUNATELY, THESE DENTS DID NOT SPLINTER INTO CRACKS BUT THEY BOTH NEEDED TO BE FILLED. THE COST WAS COVERED FOR THIS OUT OF POCKET. I AM NOT CERTAIN BUT MY BEST ASSESSMENT IS THAT SUBARU'S WINDSHIELD FOR THE 2019 FORRESTER MAY BE DEFECTIVE. IN NEITHER CASE WAS I SPEEDING, NOR WERE THE ROCKS THAT HIT THE WINDSHIELD LARGE. THE ATTACHED DOCUMENT INCLUDES THE COST OF WINDSHIELD REPLACEMENT, EYESIGHT RECALIBRATION, AND DENT FILLINGS.

WITHIN THE FIRST 6 MONTHS OF PURCHASING THE VEHICLE THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVERS SIDE. THE CRACK OCCURRED WHILE PARKED. I WAS TOLD WHEN REPLACING THE WINDSHIELD THAT THEY WERE ON BACKORDER DUE TO THE HIGH NUMBER OF WINDSHIELDS THAT NEEDED TO BE REPLACED. THE WINDSHIELD WAS REPLACED, AND WITHIN 6 MONTHS OF INSTALLATION OF THE SECOND WINDSHIELD CHIPPED. THE CHIP WAS NOTICED AFTER HIGHWAY DRIVING.*DT

WHILE I WAS DRIVING MY WINDSHIELD CRACKED WITHOUT BEING STRUCK BY ANYTHING. THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WITH NO OTHER VEHICLES IN MY LANE. THE CRACK INITIATED FROM THE MIDDLE OF THE LEFT SIDE OF THE WINDSHIELD AND WAS APPROXIMATELY 24 IN LONG, ACROSS THE DRIVERS FIELD OF VISION. I FILED A CLAIM WITH MY INSURANCE AGENCY TO HAVE IT REPLACED AND SPENT $500 OUT IF POCKET.