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2017 Subaru Forester

Owner reports · Recalls · Investigations

More warning signs than most Forester years

Owner complaints for the 2017 Subaru Forester are substantially higher than the model-year median of 131.

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When problems were reported

Mileage at the reported incident

321 reports with mileage · 265 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 164 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 106 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility/wiper. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports1 fire reports25 injury reports

Electrical System complaints

106 reports
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33,400 miles · Jul 22, 2020
Electrical SystemPower Train

WHEN SHIFTING VEHICLE FROM REVERSE TO PARK, THEN TURNING VEHICLE OFF, THE KEY CANNOT BE FULLY TAKEN OUT OF THE CAR. THE ONLY WAY TO GET IT OUT IS TO RESTART THE VEHICLE, TAKE IT OUT OF PARK AND SLAM IT BACK INTO PARK. SUPPOSEDLY A SWITCH WITHIN THE SHIFTER THAT PREVENTS A SOLENOID IN THE STEERING COLUMN FROM OPENING. THIS IS …

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WHEN SHIFTING VEHICLE FROM REVERSE TO PARK, THEN TURNING VEHICLE OFF, THE KEY CANNOT BE FULLY TAKEN OUT OF THE CAR. THE ONLY WAY TO GET IT OUT IS TO RESTART THE VEHICLE, TAKE IT OUT OF PARK AND SLAM IT BACK INTO PARK. SUPPOSEDLY A SWITCH WITHIN THE SHIFTER THAT PREVENTS A SOLENOID IN THE STEERING COLUMN FROM OPENING. THIS IS ALL COVERED ON TSB 16-112-18 AND THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE ISSUE ONLINE.

NHTSA ODI #11340931

39,000 miles · Jun 24, 2020
Electrical SystemUnknown Or Other

AFTER DRIVING THE CAR AND PLACING IT IN "PARK", THE KEY COULD NOT BE EXTRACTED FROM THE IGNITION. PUTTING THE CAR INTO DIFFERENT GEARS WAS OF NO HELP. I WAS SOMETIMES ABLE TO RESTART THE CAR AND THEN EXTRACT THE KEY, BUT NOT EVERY TIME. MY CHOICES WERE TO RETURN HOME OR LEAVE MY CAR IN THE PARKING LOT WITH THE KEY IN IT WHILE…

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AFTER DRIVING THE CAR AND PLACING IT IN "PARK", THE KEY COULD NOT BE EXTRACTED FROM THE IGNITION. PUTTING THE CAR INTO DIFFERENT GEARS WAS OF NO HELP. I WAS SOMETIMES ABLE TO RESTART THE CAR AND THEN EXTRACT THE KEY, BUT NOT EVERY TIME. MY CHOICES WERE TO RETURN HOME OR LEAVE MY CAR IN THE PARKING LOT WITH THE KEY IN IT WHILE DRAINING THE BATTERY WHILE THIS MAY SEEM MORE AN INCONVENIENCE THAN A SAFETY ISSUE, ON SOME OCCASIONS THIS RESULTED IN MY BATTERY BECOMING SO WEAK THAT MY CAR WOULDN'T CRANK LEAVING ME STRANDED UNTIL I COULD FIND SOMEONE TO HELP ME JUMP OFF MY CAR. AFTER THREE OF THESE INCIDENTS, I BEGAN DISCONNECTING THE BATTERY CABLES WHEN I COULDN'T REMOVE THE KEY. I LOOKED ONLINE AND FOUND THAT MANY PEOPLE WERE HAVING THE SAME ISSUE WITH THEIR SUBARUS OF VARIOUS MODELS. THEY SAID THAT THE GUIDE PLATE IN THE SHIFTER ASSEMBLY WAS FAULTY. THE DEALERSHIP STATED THAT THIS WAS A COMMON PROBLEM AND THEY KEPT THOSE PARTS IN STOCK. THEY DID REPLACE THE GUIDE PLATE WHICH CORRECTED THE ISSUE. MY QUESTION IS: IF SO MANY PEOPLE HAVE THE SAME ISSUE (WITH A CORRECTION COST OF $500) WHY ISN'T THERE A RECALL? I PERSONALLY HAVE AN EXTENDED WARRANTY WHICH COVERED ALL BUT $100 OF THE REPAIR, BUT PEOPLE WHO DON'T HAVE THE EXTENDED WARRANTY WILL HAVE TO PAY THE FULL $500 JUST TO GET A KEY OUT OF THE IGNITION. IT IS MY UNDERSTANDING THAT SUBARU NOW USES A DIFFERENT GUIDE PLATE IN THE LATEST MODELS. SUBARU KNOWS THIS IS A PROBLEM IN THE CARS THAT ARE 2-3 YEARS OLD. THEY NEED TO BE HONEST WITH CONSUMERS SO THAT THEY DON'T RISK BEING STRANDED DUE TO A WEAKENED BATTERY BECAUSE OF FAULTY GUIDE PLATES AND THEY NEED TO CORRECT THE PROBLEM FREE OF CHARGE AS IT IS A SAFETY CONCERN. *TR

NHTSA ODI #11330706

50,000 miles · Jun 15, 2020
Electrical SystemUnknown Or Other

THE KEY FOB GETS STUCK IN THE IGNITION AND CAN'T BE TAKEN OUT. I HAVE TO PLAY WITH THE CENTER CONSOLE DRIVE SHIFTER TO GO IN AND OUT OF PARK POSITION UNTIL IT FINALLY TURNS AND COMES OUT. PLEASE REFERENCE TSB 16-112-18R. *TR

NHTSA ODI #11329083

41,000 miles · Apr 16, 2020
Electrical System

AFTER PUTTING THE VEHICLE IN PARK AND SHUTTING OFF ENGINE UNABLE TO TURN KEY ALL THE WAY BACK TO REMOVE. HAVE TO MAKE SEVERAL ATTEMPTS AT IT. SUBARU HAS A TSB 16-112-18R FOR THIS. IT'S BECOMING MORE NUMEROUS. MY BROTHER HAS A SUBARU WITH SAME PROBLEM. CAN HAPPEN ANYTIME YOU DRIVE IT.

NHTSA ODI #11321302

20,500 miles · Apr 4, 2020
Air BagsElectrical System

PASSENGER AIR BAG OFF LIGHT BEGAN DISPLAYING

NHTSA ODI #11320218

90,000 miles · Feb 26, 2020
Electrical SystemEngine

TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE SUDDENLY STALLED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL.…

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TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE SUDDENLY STALLED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL. WHILE DRIVING, THE SPEED WAS SUDDENLY REDUCED. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER REEDMAN TOLL SUBARU (1700 EAST LINCOLN HWY, LANGHORNE PA) WHO WAS UNABLE TO DUPLICATE THE FAILURE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI #11311652

18,440 miles · Feb 3, 2020
Electrical System

TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO LITHIA SUBARU OF FRESNO LOCATED AT 5200 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 540-7189, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICAT…

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TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO LITHIA SUBARU OF FRESNO LOCATED AT 5200 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 540-7189, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,440.

NHTSA ODI #11306742

10,000 miles · Dec 24, 2019
Electrical SystemPower TrainVehicle Speed Control

SINCE I HAVE BOUGHT THE CAR I'VE BEEN HAVING ELECTRICAL ISSUES WITH IT IT'S ALWAYS SAYING THAT A KEY IS NOT DETECTED EVEN THOUGH THE KEYS RIGHT NEXT TO IT OR UNDERNEATH THAT THEY ALREADY HAS BEEN A TRANSMISSION LEAKAGE ALSO THE BALANCE OF THE CAR HAS BEEN OFF-BALANCE SO I HAD TO TAKE IT BACK TO THEM WHEN THE AIR CONDITIONER WAS …

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SINCE I HAVE BOUGHT THE CAR I'VE BEEN HAVING ELECTRICAL ISSUES WITH IT IT'S ALWAYS SAYING THAT A KEY IS NOT DETECTED EVEN THOUGH THE KEYS RIGHT NEXT TO IT OR UNDERNEATH THAT THEY ALREADY HAS BEEN A TRANSMISSION LEAKAGE ALSO THE BALANCE OF THE CAR HAS BEEN OFF-BALANCE SO I HAD TO TAKE IT BACK TO THEM WHEN THE AIR CONDITIONER WAS ON WHEN IT WAS SUMMER IS THERE MAKING A WEIRD NOISE I RECORDED THE NOISE I SHOWED IT TO THE DEALER AND THEY SAID THAT THEY COULDN'T FIND ANYTHING WRONG WITH THAT EVEN THOUGH I HAVE PROOF THAT THERE WAS SOMETHING WRONG WITH IT BUT I JUST DIDN'T KNOW WHERE WAS COMING FROM ALSOALSO A LITTLE CRACK ON THE WINDSHIELD RANDOMLY CAME OUT LIKE ABOUT THREE WEEKS AGO AND NEVER HAD AN ISSUE WITH THAT UNTIL NOW AND WHEN I START OUT MY CAR AND I HAD TO DO IT AT THE FIRST BREAK AT A STOP SIGN MY CAR STARTED SHAKING AND THEN IT STOPPED SHAKING AND THEN THAT'S THE ONLY TIME DOES THE SHAKINESS I'VE HAD SO MANY ISSUES WITH THIS FORRESTER 2017 THEY TRY TO FIX IT ISSUES BUT WHEN THEY FIX IT SOMETHING NEW ALWAYS COMES UP.

NHTSA ODI #11291096

35,000 miles · Dec 12, 2019
Electrical System

BATTERY DRAINS SO THAT CAR WON'T START. AFTER HAVING A NEW BATTERY INSTALLED, THE BATTERY IS STILL SO WEAK THAT THE CAR WILL NOT START, AND THE ELECTRICAL POWER IS COMPLETELY DRAINED. EVEN THE CLOCK HAS TO BE RESET. THIS STARTED AROUND 35,000 MILES. I STOPPED FOR GAS AFTER DRIVING FOR AN HOUR, AND THE CAR WON'T START WITHOUT A J…

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BATTERY DRAINS SO THAT CAR WON'T START. AFTER HAVING A NEW BATTERY INSTALLED, THE BATTERY IS STILL SO WEAK THAT THE CAR WILL NOT START, AND THE ELECTRICAL POWER IS COMPLETELY DRAINED. EVEN THE CLOCK HAS TO BE RESET. THIS STARTED AROUND 35,000 MILES. I STOPPED FOR GAS AFTER DRIVING FOR AN HOUR, AND THE CAR WON'T START WITHOUT A JUMP.

NHTSA ODI #11288705

48,500 miles · Dec 10, 2019
Electrical SystemSteering

WHILE STATIONARY, THE KEY WILL GET STUCK. IT WILL NOT ALLOW YOU TO TURN THE CAR OFF.IN CASE OF AN EMERGENCY, I WOULD HAVE A PROBLEM. IT HAS HAPPEN TWICE , I M SURE IT WILL HAPPEN AGAIN.

NHTSA ODI #11288263

Official recalls

1

19V701000 · Air Bags:sensor:occupant Classification

Oct 3, 2019

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.

Consequence & remedy

Consequence: If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

Remedy: Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE19009 · Occupant Detection System (ods) Failure

Opened Aug 6, 2019 · Closed Jan 22, 2020

Status: closed (inferred from source dates) · Air Bags; Air Bags:frontal; Air Bags:frontal:passenger Side:inflator Module; Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Additional source detail variants (4)

Air Bags:frontal:passenger Side:inflator Module

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:frontal

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags:sensor:occupant Classification

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Air Bags

The Office of Defects Investigation (ODI) opened PE19-009 to investigate 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints reported the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash that is sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.On August 14, 2019 ODI sent an Information Request (IR) to Subaru requesting information on the subject vehicles and MY 2014-2015 Subaru Forester vehicles.On October 3, 2019, Subaru submitted a Defect Information Report (DIR) to NHTSA describing a safety defect in the passenger-side front airbag Occupant Detection System (ODS) harness of 366,282 MY 2015-2018 Subaru Forester vehicles equipped with seat heaters.The DIR stated that over time, due to a decrease in contact pressure between the terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible. If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant. If the ODS is unable to correctly determine the status of the front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.Using vehicle production data and field occurrence frequency, Subaru determined the potentially affected vehicle production range to be between January 20, 2015 ?and August 1, 2017.In addition, Subaru indicated that over 99 percent of the related MY 2015-2018 field reports with vehicles in the production range involved vehicles with seat heaters.NHTSA's analysis of complaint and warranty claim data showed 1,440 of the complaints and 11,672 of the claims involve vehicles with seat heaters that were built within the production range covered by Subaru's recall.In addition, NHTSA's analysis showed a complaint rate of 393.1 per hundred thousand vehicles for the recalled population and 89.0 for MY 2014 through 2018 vehicles that are not included in the recall. Analysis of warranty claim data found a claim rate of 3.2 percent for the recalled population and 0.3 percent for MY 2014 through 2018 vehicles that are not included in the recall.Subaru will instruct owners with Subaru Forester vehicles produced in the affected vehicle production range, to bring their vehicles to a dealer to have the sensor mat harness, inspected and replaced with a new part, including the seat cushion assembly, if necessary.Based on ODI's analysis, the actions taken by Subaru mitigate any unreasonable risk to safety posed by ODS sensor mat failures in the subject vehicles. For subject and peer vehicles outside the recall population and those equipped without seat heaters, ODI's analysis indicates that there is currently no safety-related defect trend. Given these circumstances, further use of the agency resources in this matter does not appear to be warranted. Accordingly, this investigation is closed.

Go deeper into Subaru Forester problems