2020 Subaru Crosstrek

WINDOWS WILL NOT ALWAYS GO DOWN WHEN TEMPERATURES AT OR BELOW 26 DEGREES FAHRENHEIT. REPORTED PROBLEM TO DEALER ON JANUARY 6, 2021. MADE SERVICE APPOINTMENT FOR JANUARY 19,2021. THEY VERIFIED PROBLEM. DEALER ORDERED REPLACEMENT DRIVER'S SIDE RUN CHANNEL, APPOINTMENT MADE FOR INSTALLATION JANUARY 26, 2021. MORNING OF JANUARY 28, 2021, TEMPERATURE 20 DEGREES F, NONE OF THE WINDOWS WOULD GO DOWN. NO FROST/SNOW/ICE ON WINDOWS. SERVICE APPOINTMENT JANUARY 28-29 DIAGNOSED 'POSSIBLE WINDOW FREEZING NEEDING TO DEFROST IN WINTER TIME'. FEBRUARY 17, 2021, TEMPERATURE 10 DEGREES F, WINDOWS DID NOT GO DOWN. DROVE CAR 30 MINUTES TO THE DEALER, DEFROST AND HEAT ON HIGH. SERVICE TECHNICIAN VERIFIED WINDOWS DID NOT GO DOWN, LEFT CAR WITH DEALER. FEBRUARY 19, 2021 ONE WINDOW STILL DID NOT GO DOWN. RECORDED VIDEO OF WINDOWS NOT GOING DOWN ON MARCH 2,2021,CONTACTED SUBARU OF AMERICA, SERVICE RECORD # 1-66493397585. INITIAL PHONE CALL FROM SERVICES DEPARTMENT LEFT VOICEMAIL OFFERING 'COMPENSATION FOR THE PROBLEM'. I REFUSED COMPENSATION. RECEIVED EMAIL RECOMMENDING PURCHASING AN ACCESSORY TO 'ALLEVIATE THIS CONCERN'. PHONED SUBARU OF AMERICA AGAIN, SERVICE RECORD #1-67542809043, AND AGAIN ADVISED PURCHASE OF ACCESSORY TO 'ALLEVIATE THIS CONCERN'. APRIL 2, 2021, WINDOWS NOT GOING DOWN, RECORDED SECOND VIDEO. PHONED DEALER, WHO INITIATED A THIRD SERVICE RECORD #1-67810220574 WITH SUBARU OF AMERICA. RECEIVED A PHONE CALL FROM THE SERVICES DEPARTMENT AT SUBARU OF AMERICA INFORMING ME THAT THERE IS NO PROBLEM WITH THE CAR WINDOWS. THERE ARE INSTANCES IN KEENE,NY WHEN TEMPERATURE IS BELOW ZERO AT NIGHT NEVER ABOVE 15 DEGREES F DAILY AND WINDOWS WOULD NOT GO DOWN FOR DAYS. VEHICLE IS ALWAYS PARKED OUTSIDE.

AS I WAS DRIVING TO WORK IN THE MORNING AROUND 7AM WITH ONLY 2 OTHER CARS IN OTHER LANES NOT NEAR ME, I HEARD A SUDDEN CRACK. I LOOKED OVER TO THE RIGHT LOWER SIDE OF MY WINDSHIELD AND SAW A DENT AND A CRACK ABOUT 2-3 INCHES. I DON'T THINK IT'S A ROCK BUT THAT WOULDN'T HAVE CAUSED SUCH A LOUD AND BIG CRACK ALL OF A SUDDEN. I HAVE OTHER CARS(NOT SUBARUS) AND I HAVE NEVER SEEN A CRACK FORM LIKE THAT BEFORE. UPON FURTHER RESEARCH, THIS IS A COMMON PROBLEM WITH THE NEWER SUBARUS, THIS IS INCREDIBLY DANGEROUS AND I'M ACTUALLY SCARED TO DRIVE MY SUBARU! THIS SCARE IS A SAFE CAR BUT WITH A WINDSHIELD LIKE THAT, ITS WORRYING ME.

I'VE ONLY HAD MY BRAND NEW 2020 SUBARU CROSSTREK FOR 4 1/2 MONTHS AND I JUST GOT A 2ND CRACK IN MY WINDSHIELD. LAST MONTH A SMALL PEBBLE FLEW OFF OF A CONSTRUCTION TRUCK, HIT MY WINDSHIELD AND CRACKED IT, WHILE I WAS DRIVING ON THE HIGHWAY. TWO DAYS AGO, I HEARD A LIGHT TAP WHILE DRIVING 55 MPH ON A CITY STREET AND NOW I HAVE ANOTHER CRACK. I WAS THE ONLY ONE ON THE ROAD AND DIDN'T SEE ANYTHING HIT MY WINDSHIELD. I ASSUME IT WAS A PEBBLE THAT HIT MY WINDSHIELD BUT I'M NOT SURE. I'M NOW AFRAID OF THE WINDSHIELD BECAUSE I DRIVE A LONG DISTANCE TO WORK. MY FEAR IS MY ENTIRE WINDSHIELD SHATTERING IN MY FACE OR MY PASSENGER'S FACE WHILE DRIVING ON THE HIGHWAY. THIS IS A HUGE SAFETY ISSUE. I WILL BE GOING TO SAFELITE AGAIN TO GET THIS 2ND CRACK REPAIRED.