2019 Subaru Crosstrek

THE AUTO LOCK FUNCTION HAS MYSTERIOUSLY STOPPED WORKING. TRADITIONALLY, AUTO LOCK WILL WORK AS THE CAR BEGINS TO ROLL RIGHT IN REVERSE OR DRIVE. AFTER STARTUP IN MORNING ON MY WAY TO WORK, THE AUTO LOCKS MYSTERIOUSLY STOPPED ENGAGING AS THEY ALWAYS HAD BEFORE. THIS PROBLEM HAS CONTINUED AND NOW THE AUTO-LOCK FUNCTION DOES NOT WORK ALL TOGETHER. THE AUTO SHOP HAS LOOKED AT IT WITH MY LOCAL DEALER AND THEY CANNOT SOLVE THIS ISSUE.

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V743000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ISLAND SUBARU (1257 HYLAN BLVD, STATEN ISLAND, NY 10305 (718)697-6000) WHERE THE APPOINTMENT WAS CANCELLED THREE TIMES AND THE CONTACT WAS REFERRED TO ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

OUR 2019 SUBARU CROSSTREK (16.8K MILES) IS NOT BEING DRIVEN AS OFTEN AS IT USED TO BE BECAUSE WE ARE NOW WORKING FROM HOME. ON 4/4/2020 WE FOUND THE ORIGINAL BATTERY DRAINED DEAD AFTER ONLY 6 DAYS OF THE CAR BEING UNDRIVEN. TRIED AND FAILED TO START THE CAR - DASHBOARD LIGHTS LIT UP BUT THERE WERE RAPID CLICKING SOUNDS. TO GET IT TO THE DEALER, I STARTED THE PROCESS OF JUMP STARTING IT WITH MY BATTERY-PACK TYPE JUMP STARTER. I ATTACHED THE POSITIVE CABLE TO THE POSITIVE TERMINAL FIRST, AND THE JUMP STARTER'S INDICATOR LIGHT WAS FLASHING 'ALL GOOD ' CONTINUE'. I THEN ATTACHED THE NEGATIVE CABLE TO THE NEGATIVE TERMINAL AND THE INDICATOR LIGHT TURNED RED, WHICH MEANS 'THERE IS SOMETHING WRONG ' DO NOT PROCEED'. ON 4/6, I BROUGHT THE DEAD BATTERY TO THE DEALER USING MY OTHER CAR. THEY CHECKED THE BATTERY AND BECAUSE THE CAR IS STILL UNDER WARRANTY, I RECEIVED A NEW SUBARU-BRANDED BATTERY. I WENT HOME, INSTALLED IT, AND TURNED THE CAR ON TO MAKE SURE EVERYTHING WORKED. ON 4/10, WE STARTED UP THE CROSSTREK AND TOOK IT FOR A SEVERAL-MILE TRIP. 6 DAYS LATER, AFTER THE CAR NOT BEING DRIVEN, THE NEW BATTERY WAS DEAD - KEY FOB WOULD NOT OPEN THE CAR, NO DASHBOARD LIGHTS CAME ON WHEN WE TRIED TO START THE CAR. USING MY JUMP STARTER AGAIN, I RECEIVED THE SAME INDICATOR LIGHT WARNING. WE HAD THE CROSSTREK TOWED TO THE DEALER ON 4/16. TECHNICIANS COULD FIND NOTHING WRONG. THEY CHARGED THE BATTERY AND KEPT THE CAR UNTIL 4/20 WHEN THEY TRIED TO START IT UP ' IT STARTED. WE PICKED THE CAR UP AND DROVE IT HOME. TODAY IS 4/27. THE CAR HAS STARTED UP AFTER 6 DAYS OF NOT BEING DRIVEN ALTHOUGH LAST WED. AND SUN. I CHARGED THE BATTERY A BIT USING A TRICKLE CHARGER. I CURRENTLY DO NOT GET A WARNING LIGHT ON MY JUMP STARTER WHEN I DO A TEST. WE ARE NOW GOING TO DRIVE IT WHEN WE NEED TO WITHOUT USING THE BATTERY CHARGER AND SEE WHAT HAPPENS.

HI. I PURCHASE MY 2019 SUBARU CROSSTREK IN OCTOBER OF 18 BECAUSE I DECIDED TO SUCK IT UP AND HAVE A PAYMENT TO ENSURE I HAD A SAFE VEHICLE FOR MYSELF AND FOR MY SON. SINCE WE ALWAYS PURCHASE SUBARUS THROUGH MY WORK, I WENT THAT ROUTE BECAUSE I'VE BEEN VERY PLEASED WITH THEM ESPECIALLY WITH SAFETY. IN MAY OF 2000 19, I WAS DRIVING TO HARRISBURG FOR WORK AND I HAD MY SON WITH ME AND A WHOLE EGG THAT WAS PRESENTING AT THE CONFERENCE WE WERE HEADED TO. ON THE WAY THERE, ON 22 EAST WHERE THERE WAS A LOT OF CONSTRUCTION BUT A HIGHWAY, I WENT TO GO AROUND A TRUCK WHERE I ACCELERATED AND WENT TO GO INTO THE SLOWER LANE ONCE I PASSED HIM BUT ALL THE SUDDEN, I LOST COMPLETE POWER AND MY CAR SHUT OFF!!! I HURRIED UP AND GOT IT BACK ON AND SOMEHOW THE TRUCK THAT I JUST PASSED WAS ABLE TO MANEUVER BUT IT WAS SUPER SCARY. SADLY, THIS HAPPENED TWO MORE TIMES ON THE STRIP WHERE MY CAR JUST SHUT OFF SO I JUST STAYED IN THE SLOW LANE AND PRAYED WHILE I WAS IN ONE LANE BECAUSE I CALLED SUBARU AND THEY TOLD ME THAT.. I'M JUST RECALLING ALL THIS NOW BECAUSE I GOT THE RECALL IN THE MAIL. I HAD CALLED SUBARU THE WEEK BEFORE I WENT ON THIS TRIP AND THEY TOLD ME THAT THEY THOUGHT IT WAS A FEW IGNITION THING. AND THAT I SHOULD GET GAS AND SEE IF ALL THE LIGHTS TURNED OFF BECAUSE ALL THE LIGHTS AND TURN ON AFTER THE FIRST TIME IT IS SHUT OFF. LONG STORY SHORT, THEY KEPT IT FOR ABOUT A THOUSAND MILES TO TEST IT OUT BECAUSE I WAS ADAMANT THAT I DIDN'T WANT IT BACK UNTIL IT WAS SAFE SO THEY REPLACE THE TIRE SENSOR WHICH I HAD KNOWN FOR MY LAST VEHICLE WOULD NOT CAUSE THE CAR TO SHUT OFF BUT THEY ASSURED ME THIS WOULD SOLVE THE PROBLEM. I HAVEN'T HAD ANY PROBLEMS SINCE EXCEPT FOR THE CONTINUED ELECTRICAL PROBLEMS THAT I HAVE INSIDE THE CAR AND WHERE THE CAR RUNS AT NIGHT EVEN AFTER ITS SHUT OFF.

I PURCHASED MY 2019 CROSSTREK IN NOVEMBER OF 2018. ON NUMEROUS OCCASIONS THE RADIO / TOUCHSCREEN RESETS ITSELF. HOWEVER BEFORE EACH SELF STARTED RESET A LOUD BUZZING OR STATIC NOISE COMES ACROSS THE SPEAKERS SCARING THE EVER LIVING DAYLIGHTS OUT OF ME (THE DRIVER). THIS IS A SAFETY CONCERN / HAZARD AS I WAS DRIVING ON THE INTERSTATE ON ONE OCCASION OF THIS. I HAVE HAD THE WHOLE SYSTEM REPLACED BY MY DEALERSHIP AT NO CHARGE 1 MONTH AFTER PURCHASE. YET THE RADIO STILL HAS THE SAME ISSUES. ALL RADIO STATIONS I HAVE PROGRAMMED IN ARE ERASED WITH EACH SELF RESTART OF THE RADIO / TOUCH SCREEN THAT GOD AWFUL NOISE STILL HAPPENS. SUBARU DEALERSHIP SAYS THERE ARE NO SOFTWARE OR HARDWARE UPDATES AT THIS TIME. SO WHAT THE HECK GIVES!! SERIOUSLY SOMEONE IS GOING TO CRAP THEIR PANTS AND HAVE A HEART ATTACK DRIVING THIS VEHICLE WHAT THE RADIO BLASTS STATIC AIR WAVES ACROSS OUR SPEAKERS!

I PURCHASED A NEW 2019 SUBARU CROSSTREK PLUG-IN HYBRID VEHICLE FROM OCEAN SUBARU OF FULLERTON CA ON JULY26, 2019. A CHARGING CABLE W/ CHARGING CIRCUIT INTERRUPTING DEVICE CAME STANDARD EQUIPMENT W/ MY VEHICLE. WHEN I USED THE CABLE TO CHARGE MY VEHICLE, I WAS GOING TO INSERT THE CHARGER PLUG (3 PRONG PLUG) INTO MY 110V OUTLET. BUT IN ORDER TO DO IT, I WOULD NEED TO TWIST THE CORD THAT EXTENDS FROM THE CCID INTO THE PLUG TO MAKE IT FIT. THE GROUND FOR THE OUTLETS IS ALWAYS POSITIONED ON THE BOTTOM OF THE PLUG. I REALIZED THAT TWISTING THE CORD TO MAKE IT FIT IS CONTRARY TO THE DIRECTIONS THAT ARE IN THE OWNERS MANUAL. THE WAY THE SUBARU CHARGING PLUG IS FITTED ONTO THE CORD, IT IS UPSIDE DOWN, THEREFORE, YOU HAVE TO TWIST THE CORD SO THE ROUND BOTTOM GROUND PLUG WILL FIT INTO THE SLOT. THE CCID HAS LIGHTS ON THE FRONT INDICATING POWER IS ON, CHARGING, OR AN ERROR ALERT. IF I SIMPLY TURNED THE UNIT BACKWARDS, THE PLUG WOULD FIT JUST FINE. BUT THAT IS NOT HOW IT IS DESCRIBED OR SHOWN IN THE OWNERS MANUAL. IT CLEARLY SHOWS THAT THE FRONT OF THE CCID SHOULD FACE FRONTWARDS SO YOU CAN SEE THE INDICATOR LIGHTS. SIMPLY PUT, THE DESIGN AND/OR MANUFACTURE OF THE PLUG NEEDS TO BE POSITIONED THE OPPOSITE WAY. IN THE OWNERS MANUAL, AND W/ THE CHARGING PLUG ITSELF, THERE ARE VERY EXPLICIT DIRECTIONS ON WHAT TO DO AND NOT DO W/ THE CHARGING PLUG. ALWAYS HAVE THE PLUG STRAIGHT, NO KINKS OR LOOPS, NO TWISTING THE CABLE TO PREVENT FIRES AND/OR EXPLOSION. BY NOT CORRECTING THIS ERROR IN THE PLUG POSITIONING, CONSTANT TWISTING OF THE CABLE COULD RESULT IN FRAYED OR WEAKENED WIRES WITHIN THE RUBBER CORD INSULATION, CAUSING AN UNINTENDED CONSEQUENCE, LIKE A FIRE OR EXPLOSION. SINCERELY,[XXX]PS. I CAN SEND PHOTOS OF THE CHARGING CABLE AND THE IMAGE OF THE CHARGING PROCEDURE FROM THE OWNERS MANUAL IF YOU NEED IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TT *AS *TR