2017 Subaru Crosstrek

VEHICLE IS ONLY 2YRS OLD AND HAS ROUGHLY 6200 MILES ON IT. THE BRAKES WERE MAKING AN AWFUL RUBBING/ GRINDING NOISE AND SMELLING LIKE THEY WERE BURNING. SUBARU DEALER IS OVER AN HOUR AWAY FROM HOME AND DIDN'T FEEL THAT IT WAS SAFE TO DRIVE VEHICLE THERE. TOOK IT TO A LOCAL GARAGE AND HAD TO HAVE ALL FOUR ROTARS AND SETS OF BRAKE PADS REPLACED. BURLINGTON SUBARU SAID TOO BAD CAN'T HELP YOU SHOULD HAVE HAD CAR TOWED TO US AND WE COULD HAVE MAYBE COVERED SOME OF IT UNDER WARRANTY. CAN'T HELP YOU NOW. WE FEEL THAT THIS IS WRONG AND BAD CUSTOMER SERVICE. WE LIKE THE CAR, BUT IF THAT IS THE TYPE OF CUSTOMER SERVICE WE GET WHEN SUBARU BOASTS "PEACE OF MIND AND QUALITY PARTS" THEN WE DON'T HAVE TO STAY WITH SUBARU. HAVING OUR CAR TOWED WOULD HAVE BEEN $300 PLUS THE PARTS AND SERVICE AND A MAYBE WARRANTY COVERAGE WASN'T AN OPTION FOR MANY SAFETY AND MONETARY REASONS. WE FEEL IT WOULD BE RIGHT TO AT LEAST COVER THE COST OF PARTS THAT WE PAID. ATTACHED THE INVOICE. LABOR IS $75/HOUR AT OUR LOCAL GARAGE X 3 HOURS. I UNDERSTAND THAT BRAKE PADS ARE A WEAR OUT ITEM BUT ROTARS SHOULD LAST A LOT LONGER THAN 6200 MILES!!! MECHANIC TOLD ME THE BRAKE PADS WERE ALMOST CORRODED ONTO ROTARS. LUCKILY CALIPERS ARE OKAY. NOT ONLY THAT, I RECENTLY FOUND ON LINE THAT OUR CROSSTREK HAS A RECALL THAT WE WERE NOT NOTIFIED ON. IT CAME OUT IN FEB 2019!

I RECEIVED A SUBARU CRITICAL SAFETY RECALL NOTICE REGARDING THE BRAKE LIGHTS. THE LOCAL DEALERSHIP WOULD NOT SCHEDULE WORK FOR OVER 6 WEEKS. BLOOMINGTON, MN SUBARU. SEE COPY OF EMAIL I SENT FOLLOWING: [XXX] 9:46 AM (1 HOUR AGO) TO BLOOMINGTON "I LEFT A MESSAGE THIS MORNING WITH YOUR SERVICE MANAGER, REGISTERING MY EXTREME DISPLEASURE AND OUTRAGE THAT WHEN I CALLED YOUR SERVICE DESK OVER TWO WEEKS AGO TO SCHEDULE SERVICE ON THIS "URGENT CRITICAL SAFETY RECALL", THAT THE EARLIEST DATE I COULD GET WAS JULY 9. WHEN I EXPLAINED MY CONCERN WITH THE DILATORY SCHEDULING TO YOUR SERVICE PERSON, I WAS TOLD I WOULD RECEIVE A FOLLOW-IP CALL FROM YOU SERVICE MANAGER. I NEVER DID. I'D CALLED WHEN I RECEIVED THE SAFETY RECALL NOTICE IN THE MAIL. TODAY I RECEIVED THIS EVEN MORE ALARMING SAFETY RECALL BY EMAIL, IDENTIFYING SEVERAL ALARMING DANGERS LINKED TO THE BRAKE FAILURE ISSUE, INCLUDING RISKS OF A CRASH AND FAILURE OF RELATED SAFETY SYSTEMS. . MY DETAILED VOICE MAIL MESSAGE THAT I LEFT THIS MORNING UNDERSCORED MY CONCERN THAT THIS PROBLEM THAT COULD LEAD A CRASH AND OTHER SERIOUS SAFETY OUTCOMES IS BEING HANDLED IN THIS WAY, INTERESTINGLY, WHEN I SPOKE TO YOUR SERVICE PERSON TWO WEEKS AGO AND WAS GIVEN JULY 9 AS THE EARLIEST DATE, HE EXPLAINED THAT THERE WERE OTHER SAFETY RECALL ISSUES WITH AIRBAGS THAT HAD TAKEN PRECEDENCE. IT IS UNBELIEVABLE TO ME THAT SUBARU WOULD PRESENT THIS LACKADAISICAL ATTITUDE AT YOUR LOCAL DEALERSHIP WHERE I BOUGHT THIS CAR. I AM FORWARDING THIS SUBARU EMAIL TO YOU WITH MY ACCOMPANYING CONCERN, AND REGISTERING MY CONCERN IN WRITING TO DOCUMENT THE MESSAGE THAT I ALSO LEFT WITH YOUR SERVICE MANAGER'S VOICE MAIL. YOURS TRULY, [XXX]" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (#1 COCHRAN BUICK GMC OF MONROEVILLE, 4520 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 245-4220) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL JUNE 26, 2019. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY KEY STARTED TO GET STUCK ABOUT A MONTH AGO, I NEED TO START MY CAR, PUT IT IN DRIVE BACK IN PARK REPEATEDLY UNTIL IT COMES OUT. I HAVE TAKEN IT TO THE DEALER AND THEY SAY THEY NEED TO REPLICATE THE SITUATION. 18000 MILES ON A CAR AND I CAN'T JUST HAVE IT FIXED WHEN THERE IS A TSB ON A KNOW ISSUE. I DO T HAVE TIME WHEN GOING TO WORK TO DO THIS CYCLE OF ON AND OFF 1-9 TIMES ON A 2 YR OLD VEHICLE, PLEASE DO A RECALL.

TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. INTERMITTENTLY, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION WHILE THE IGNITION WAS IN THE OFF POSITION AND THE GEAR SHIFT SELECTOR WAS IN PARK. THE VEHICLE WAS TAKEN TO PALM SPRINGS SUBARU (LOCATED AT 67925 E PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 318-4700) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

WAS DRIVING ON CITY STREET WITH FAIRLY HIGH TRAFFIC. VERY HEAVY RAIN AND HUMIDITY. I TURNED ON DEFOGGER AND THE WINDSHIELD GOT INCREASINGLY MORE FOGGED UP. THE DEFOGGER DID NOT CLEAR THE WINDSHIELD. I HAD TO DRIVE AT 20 MPG TO AVOID A COLLISION. I BROUGHT THE CAR TO THE DEALERSHIP AND WAS TOLD NOTHING WAS WRONG WITH THE DEFOGGER. THE CAR IS TWO WEEKS OLD.