2017 Subaru Crosstrek

I HAVE AN 'L' SHAPED CRACK IN MY WINDSHIELD THAT IS APPROXIMATELY 6"X6". THE WINDSHIELD SUSTAINED A SMALL CHIP FROM A ROCK STRIKE AND BEFORE I COULD GET THE SUPERFICIAL CHIP FIXED IT TURNED INTO A VERY LARGE 'L' SHAPED CRACK. THE ROCK STRIKE OCCURRED WHILE I WAS DRIVING ON THE HIGHWAY BUT THE SUBSEQUENT CRACK OCCURRED WHILE THE CAR WAS STATIONARY IN MY DRIVEWAY. I WAS SITTING IN THE CAR WHEN THE WINDOW CRACKED AND OTHER THAN IT BEING A SUMMER DAY THE CIRCUMSTANCES LEADING UP TO THE CRACKING WINDSHIELD WERE NORMAL. THE PICTURE PROVIDED WITH THIS COMPLAINT SHOWS THE CRACK. I TRIED TO OUTLINE THE CRACKED AREA WITH YELLOW TO MAKE IT MORE EVIDENT. THE OTHER LINES IN THE PHOTO ARE A REFLECTION OF THE OVERHANGING POWERLINES.

I WAS OPERATING MY 2017 SUBARU CROSSTREK ON UNION ST IN BRAINTREE MA. I STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN. I THEN DEPRESSED THE GAS PEDAL. I HEARD A BANG AND THE VEHICLE STARTED TO ROLL BACK. THE TRANSMISSION HAD CEASED TO OPERATE. I LUCKILY WAS ABLE TO NAVIGATE TO THE CURB BACKWARDS. THE TRANSMISSION DID GO INTO PARK BUT WOULD NOT OPERATE OTHERWISE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP,CLAY SUBARU, NORWOOD MA. THEY LATER INFORMED ME THAT THE TRANSMISSION CONTROL MODULE HAD BLOWN. THAT ALONG WITH SOME OTHER ELECTRICAL WIRING NEEDED TO BE REPLACED. BUT THEY SAID THIS WOULD NOT BE COVERED BY THE EXTENDED WARRANTY BECAUSE IT WAS NOT COVERED. IF THIS HAD GONE FIVE MINUTES SOONER I WOULD HAVE BEEN ON THE CROWDED HIGHWAY GOING 55 TO 60 MPH I FIND OUT THAT SUBARU AND THE NHTSA KNOW ABOUT THE PROBLEMS WITH THE TRANSMISSION BUT ARE NOT WILLING TO DO ANYTHING UNTIL SOMEONE IS KILLED. I REALLY DON'T WANT MYSELF OR MY WIFE TO BE TEST CASES. I AM NOW INFORMED BY SUBARU THAT IT WILL COST ME OVER 2000 DOLLARS TO FIX THIS PROBLEM. SINCE IT IS ELECTRICAL IT COULD BE JUST BE THE TIP OF THE ICEBERG.

SINCE THE CAR WAS NEW (CURRENTLY 55,000 MILES ON IT) THE AIR BAG RED MALFUNCTION LIGHT HAS INTERMITTENTLY COME ON WHEN I HAVE A PASSENGER IN THE PASSENGER SEAT. ALSO, AT TIMES, THE DASHBOARD WILL REGISTER THAT THE AIRBAG IS OFF WHEN THERE IS A PASSENGER. I MENTIONED THIS TO DEALER EARLY ON, BUT WAS TOLD BECAUSE THE LIGHT WAS NOT ON WHEN I BROUGHT THE CAR IN, THERE WAS NOTHING THEY COULD DO. IT HAS CONTINUED, AND I NOTICED THAT SEEMS TO HAPPEN AFTER OR DURING HEAVY RAINS. MOST RECENTLY I TOOK A VIDEO OF THE LIGHT ON AND PANNED TO THE PASSENGER TO SHOW THERE WAS A PASSENGER IN THE SEAT. I TOOK IT TO THE DEALER THIS WEEK (OF COURSE THE LIGHT HAD GONE OFF) AND WAS TOLD THAT THERE DOES SEEM TO BE A PROBLEM WITH MOISTURE IN THE AIR THAT THEY ARE SEEING WITH OTHER CARS AS WELL. BUT, WAS AGAIN TOLD SINCE THERE WAS NO LIGHT, THEY COULD NOT CHECK TO SEE WHAT WAS WRONG. I CALLED AND SPOKE WITH CUSTOMER SERVICE AT SUBARU HEADQUARTERS, DAVID AT 856 356-1190. HE SPOKE WITH DEALER AND WAS GOING TO SUGGEST AN ENGINEER LOOK AT VEHICLE, BUT JUST GOT BACK TO ME AND SINCE THERE IS NO HISTORY OF FAILED ATTEMPTS TO FIX THIS, AND THE LIGHT IS NOT CURRENTLY ON, WAS TOLD THEY COULD DO NOTHING, AND THAT I SHOULD BRING THE CAR BACK IN WHEN THE LIGHT IS ON. I AM FURIOUS. I AM DRIVING AROUND WITH A PASSENGER WHO IS OCCASIONALLY NOT PROTECTED BY AN AIRBAG. THEY ADMIT THERE IS AN ISSUE AND EVEN HAVE A PROCEDURE ON WHAT TO DO TO RESET THE LIGHT. BUT, I WORK DURING THE DAY, AND WHEN I HAVE PASSENGERS IN THE CAR, IT IS IN THE EVENING OR ON THE WEEKEND. SO, EVEN IF A LIGHT COMES ON, THE DEALER IS NOT OPEN AT THOSE TIMES, AND BY THE TIME I GET THERE WHEN THEY ARE OPEN, THE LIGHT IS OFF. THERE WILL NEVER BE A HISTORY OF FAILED ATTEMPTS TO REPAIR AS THEY NEVER SEE THE LIGHT ON, DESPITE ME SHOWING THEM THE VIDEO I TOOK. MY PASSENGERS ARE IN DANGER, AND THIS IS UNACCEPTABLE.

I FOUND OUR 2017 CROSSTREK SUBARU WITH AUTOSTART CAPABILITY IN OUR CLOSED GARAGE, LOCKED, RUNNING, WITH NO KEY IN THE IGNITION AT 8 AM. THE TWO AUTOSTART FOBS WERE SHUT UP IN A DRAWER. THE CAR HAD LAST BEEN DRIVEN TO WORK AND BACK THE DAY BEFORE, RETURNING ABOUT 5 PM. OUR CO DETECTOR IN THE HOUSE DID NOT GO OFF AND NO ONE WAS HURT (LUCKILY). WE HAVE SINCE HAD THE AUTOSTART DISCONNECTED AND BELIEVE OUR VEHICLE SHOULD BE RECALLED FOR SAFETY. THIS IS SIMILAR TO REPORTS ABOUT 2010-2013 SUBARUS WITH AUTOSTART WHERE ALMOST 50,000 VEHICLES WERE RECALLED. SEE HTTPS://WWW.USATODAY.COM/STORY/DRIVEON/2013/03/07/SUBARU-RECALL/1971825/

REOCCURRING PROBLEM OF SELECT LEVER (SHIFTER) MECHANISM NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. CURRENTLY UNABLE TO CONFIDENTLY USE VEHICLE BECAUSE THE KEY IS REPEATEDLY STUCK AND IT REQUIRES SEVERAL BACK AND FORTH, IGNITION ON AND OFF, ACTIONS BEFORE CAR TURNS OFF AND KEY CAN BE REMOVED.

TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE BLIND SPOT DETECTOR WARNING LIGHT WAS ILLUMINATED. THE SIDE VIEW MIRRORS BLIND SPOT FUNCTION WAS INOPERABLE. ADDITIONALLY, THE BLIND SPOT BUTTON WAS DEPRESSED HOWEVER, FAILED TO RESPOND. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,322.