2017 Subaru Crosstrek

Greetings: As outlined in Service Bulletin 05-70-19, Rear Wheel Backing Plate Design change, I am having an almost overwhelming “whining or humming” sound coming from the rear portion of my vehicle. Given the significance of this WHEEL BEARING & BACKING PLATE issue, I respectfully request an RECALL & subsequent repair be initiated. Coupled with a VERY large number of related customer issues - globally - this issue should have already met-the-bar for a RECALL vs. Safety Bulletin. It’s obvious there are safety-related design flaws - again, given the overall number of required repairs - and this should be addressed accordingly. Thank you.

Key get stuck in ignition and cannot be pulled out after turned off. I've seen this not just happened to crosstrek but all other Subaru models after certain mileage. People tried to restart the car in place, shift gear to d and back to p. More than a dozen people reporting similar problems on subaruxvforum or cargurus.com and a service bulletin (TSB #16-112-18R) issued to this problem, however people can only get repaired with the warranty. Very surprised to see this has not been recalled.

The car key get stuck in ignition and cannot be pulled out after turned off. It is very dangerous in that as workaround, people tried to restart the car in place, shift gear to d and back to p. If they don’t pay atttention and press on brake they could potentially hit cars or people. I’ve seen more than a dozen people reporting similar problems on cargurus.com and a service bulletin but surprised to see this has not been recalled.

On Sunday, 5/9, my wife and I were traveling back from NY to Philadelphia when out of nowhere, my car stopped accelerating and stalled, completely, in the left lane on the Staten Island Expressway. I called 911 and they were able to dispatch a tow, immediately. The battery worked. The dashboard said to check the engine. Luckily, the tow arrived in about 5-10 minutes. The driver escorted us out to his truck and protected us from oncoming traffic. We were brought to a safe location and were able to start the car (and it kept running), without any assistance. We were too afraid to continue the ride back to Philadelphia (lots more distance and highways to go). We called AAA to tow the vehicle to my Subaru dealership in PA. This has never happened before. One strange thing that has been happening over the last few months is that sometimes our key will get stuck in the ignition when we try to turn the car off. We are able to turn off the battery, but are unable to turn the key further. We have to try several times or even put the car in drive and then park before trying to turn it off again. I am not sure if this is connected. The service at my dealership has been very nice. They’ve had my car for over a week. Unfortunately, they haven’t found anything wrong. They’ve checked for codes and nothing’s come up to indicate any issues. I am really at a loss because I do not feel safe driving this vehicle. I did see that there is a new recall (https://www.consumerreports.org/car-recalls-defects/subaru-recalls-crosstrek-forester-impreza-for-safety-concerns/) but it does not include my particular year. I wonder if this problem actually involves 2017 Crosstreks. I do not feel safe driving my car.

I FOUND OUR 2017 CROSSTREK SUBARU WITH AUTOSTART CAPABILITY IN OUR CLOSED GARAGE, LOCKED, RUNNING, WITH NO KEY IN THE IGNITION AT 8 AM. THE TWO AUTOSTART FOBS WERE SHUT UP IN A DRAWER. THE CAR HAD LAST BEEN DRIVEN TO WORK AND BACK THE DAY BEFORE, RETURNING ABOUT 5 PM. OUR CO DETECTOR IN THE HOUSE DID NOT GO OFF AND NO ONE WAS HURT (LUCKILY). WE HAVE SINCE HAD THE AUTOSTART DISCONNECTED AND BELIEVE OUR VEHICLE SHOULD BE RECALLED FOR SAFETY. THIS IS SIMILAR TO REPORTS ABOUT 2010-2013 SUBARUS WITH AUTOSTART WHERE ALMOST 50,000 VEHICLES WERE RECALLED. SEE HTTPS://WWW.USATODAY.COM/STORY/DRIVEON/2013/03/07/SUBARU-RECALL/1971825/