2017 Subaru Crosstrek

I RECEIVED A SUBARU CRITICAL SAFETY RECALL NOTICE REGARDING THE BRAKE LIGHTS. THE LOCAL DEALERSHIP WOULD NOT SCHEDULE WORK FOR OVER 6 WEEKS. BLOOMINGTON, MN SUBARU. SEE COPY OF EMAIL I SENT FOLLOWING: [XXX] 9:46 AM (1 HOUR AGO) TO BLOOMINGTON "I LEFT A MESSAGE THIS MORNING WITH YOUR SERVICE MANAGER, REGISTERING MY EXTREME DISPLEASURE AND OUTRAGE THAT WHEN I CALLED YOUR SERVICE DESK OVER TWO WEEKS AGO TO SCHEDULE SERVICE ON THIS "URGENT CRITICAL SAFETY RECALL", THAT THE EARLIEST DATE I COULD GET WAS JULY 9. WHEN I EXPLAINED MY CONCERN WITH THE DILATORY SCHEDULING TO YOUR SERVICE PERSON, I WAS TOLD I WOULD RECEIVE A FOLLOW-IP CALL FROM YOU SERVICE MANAGER. I NEVER DID. I'D CALLED WHEN I RECEIVED THE SAFETY RECALL NOTICE IN THE MAIL. TODAY I RECEIVED THIS EVEN MORE ALARMING SAFETY RECALL BY EMAIL, IDENTIFYING SEVERAL ALARMING DANGERS LINKED TO THE BRAKE FAILURE ISSUE, INCLUDING RISKS OF A CRASH AND FAILURE OF RELATED SAFETY SYSTEMS. . MY DETAILED VOICE MAIL MESSAGE THAT I LEFT THIS MORNING UNDERSCORED MY CONCERN THAT THIS PROBLEM THAT COULD LEAD A CRASH AND OTHER SERIOUS SAFETY OUTCOMES IS BEING HANDLED IN THIS WAY, INTERESTINGLY, WHEN I SPOKE TO YOUR SERVICE PERSON TWO WEEKS AGO AND WAS GIVEN JULY 9 AS THE EARLIEST DATE, HE EXPLAINED THAT THERE WERE OTHER SAFETY RECALL ISSUES WITH AIRBAGS THAT HAD TAKEN PRECEDENCE. IT IS UNBELIEVABLE TO ME THAT SUBARU WOULD PRESENT THIS LACKADAISICAL ATTITUDE AT YOUR LOCAL DEALERSHIP WHERE I BOUGHT THIS CAR. I AM FORWARDING THIS SUBARU EMAIL TO YOU WITH MY ACCOMPANYING CONCERN, AND REGISTERING MY CONCERN IN WRITING TO DOCUMENT THE MESSAGE THAT I ALSO LEFT WITH YOUR SERVICE MANAGER'S VOICE MAIL. YOURS TRULY, [XXX]" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (#1 COCHRAN BUICK GMC OF MONROEVILLE, 4520 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 245-4220) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL JUNE 26, 2019. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.