2016 Subaru Crosstrek

THE KEY MECHANISM FAILS TO LET YOU REMOVE THE KEY FROM THE SWITCH. IT FAILS TO RETURN TO THE FULL OFF POSITION TO ALLOW THE KEY REMOVAL. I HAVE TO TURN KEY OFF & ON ANYWHERE FROM TWICE TO 20 TIMES TO GET THE KEY TO RETURN ALL THE WAY TO THE OFF POSITION TO ALLOW THE KEY REMOVAL. SOMETIMES, I START AND STOP TO ASSIST THE OPERATION BUT STILL CAN TAKE UP TO 10 TIMES FOR THE KEY POSITION TO FULLY RETURN TO THE OFF POSITION TO ALLOW FOR THE KEY REMOVAL

KEY GETS STUCK IN THE IGNITION. SEVERITY INCREASES WITH OUTSIDE AIR TEMPERATURE AND DRIVE TIME. KEY HAS BEEN UNABLE TO BE REMOVED ON TWO OCCASIONS. REPEATED VISITS TO THE DEALERSHIP HAS RESULTED IN NO LONG TERM FIXES. THIS IS AN ON GOING ISSUE SINCE FEB 2019. THIS RESULTS IN A CAR IN PARK, THAT CAN NOT BE LOCKED, WITH A KEY THAT CAN BE TURNED ON AND USED BY ANYONE WHO OPENS THE DOOR AND SITS IN THE DRIVERS SEAT.

EXPERIENCING SAME ISSUES AS MANY OTHERS. KEY WILL NOT PULL OUT UNLESS TURNED BACK ON AND CHANGE GEARS; THEN WHEN TURNED BACK OFF KEY WILL PULL OUT. STARTED HAPPENING IN 2019. AGAIN, SAME AS OTHER PEOPLE, HEAR CLICKING WHEN TURNING LEFT. TAKING TO DEALERSHIP TOMORROW BUT SEEMS LIKE IT WILL BE THE AXLE FROM WHAT OTHERS ARE EXPERIENCING.

WHEN TRYING TO TURN OFF THE CROSSTREK IT WOULD NOT LET THE KEY COME OUT OF THE IGNITION. IT FORCES YOU TO TAKE IT OUT OF PARK AND PUT IT BACK INTO DRIVE THEN BACK INTO PARK A FEW TIMES TO TAKE THE KEY OUT. I WENT TO SUBARU AND THEY SAID IT WAS A COMMON PROBLEM, WHICH THEY HAVE A FIX FOR. THIS PROBLEM IS SEEN IN MANY OF THE OLDER MODEL SUBARUS I HAVE SEEN THE SAME PROBLEM IN MANY YOUTUBE VIDEOS. THIS IS A KNOWN PROBLEM AND HAS NOT BEEN ADDRESSED BY SUBARU. SUBARU DEALER TOLD ME THE PROBLEM IS A STICKY PLATE CYLINDER.

NOT ABLE TO REMOVE KEY FROM IGNITION HAVE TO TAKE THE VEHICLE OUT OF PARK PUT IT BACK IN PARK IN PARK AND SOMETIMES REPEAT THEN ABLE TO REMOVE KEY FROM IGNITION. DEALERSHIP SAYS IT'S NOT COVERED UNDER THE MANUFACTURER'S WARRANTY THE SERVICE ADVISOR NEE EXACTLY WHAT THE ISSUE WAS AS THEY JUST DID THE REPAIRS TO ANOTHER VEHICLE THE PART IS TRANSMISSION PLATE GUIDE ASSEMBLY LOCATED IN THE SHIFT CONSOLE THAT COST $50 AND $350 FOR LABOR WITH A TOTAL OF $400. MY VEHICLE IS NOW AT 40,000 MILES.

MY KEY GETS STUCK IN THE IGNITION ON THE ACC POSITION, SO I CAN NOT LEAVE MY CAR WITH THE KEY IN IT BECAUSE THE BATTERY IS STILL ON. THE VEHICLE IS STATIONARY AND IN PARK. I TURN THE KEY COUNTER CLOCKWISE TO TURN THE CAR OFF AND REMOVE THE KEY, THE KEY WILL NOT GO FURTHER THAN THE ACC POSITION, AND NO, IT IS NOT THAT I'M NOT PUSHING IT IN ENOUGH OR THE STEERING WHEEL LOCK. I AM ESSENTIALLY STUCK IN MY CAR OR AT RISK OF IT BEING STOLEN. IT HAPPENS FREQUENTLY (AT LEAST ONCE A DAY) BUT NOT EVERY SINGLE TIME I DRIVE THE CAR. IT HAS MADE IT IMPOSSIBLE TO DRIVE, AND FOR FEAR OF DAMAGING THE TRANSMISSION OR ELECTRICAL COMPONENTS FURTHER I TRY NOT TO DRIVE IT. SUBARU IS AWARE OF THIS ISSUE ACROSS FIVE OTHER SUBARU MODELS OVER FIVE YEARS (2013-2018; LEGACY, OUTBACK, IMPREZA, CROSSTREK, FORESTER, WRX - UNTIL RECENTLY THEIR ENTIRE LINEUP!) AND ISSUED A SERVICE BULLETIN LAST YEAR (ATTACHED). IT IS AFFECTING SO MANY OTHER CUSTOMERS, YET THEY WILL NOT FIX IT. THE SERVICE BULLETIN ANNOUNCED A DESIGN CHANGE TO THE CVT SELECT LEVER DUE TO PARK-RANGE SWITCH INTERNAL COMPONENTS. THEY CLAIM IT IS "ISOLATED" BUT A QUICK SEARCH ON THE INTERNET PROVES THIS IS NOT THE CASE.

I WAS DRIVING TO A TOWN ABOUT 12 MILES AWAY VIA THE HIGHWAY. AFTER 10 MILES MY ACCELERATOR NO LONGER FUNCTIONED AND THE ABS LIGHT, THE VEHICLE DYNAMICS CONTROL LIGHT, AND THE HILL START ASSIST WARNING LIGHT COME ON. I TOOK THE CAR OUT OF GEAR SO I COULD COAST TO A SPOT TO PULL OFF THE HIGHWAY AND AFTER PUMPING THE ACCELERATOR A FEW TIMES, THE ENGINE STARTED TO RESPOND. I PUT IT BACK IN DRIVE AND CONTINUED ON. THIS HAPPENED FIVE TIMES BEFORE I FINALLY SHUT THE ENGINE OFF. AFTER 5 MINUTES WHEN I RESTARTED, THE WARNING LIGHTS WERE OFF AND DIDN'T COME BACK ON WHEN I DROVE BACK HOME 12 MILES. THE SAME THING HAPPENED THE NEXT DAY.