2013 Subaru Crosstrek

TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. WHILE DRIVING 20 MPH, THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES, BUT THE VEHICLE WOULD NOT BRAKE OR STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE EVENTUALLY CAME TO A COMPLETE STOP AFTER MULTIPLE ATTEMPTS. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER TO BE DIAGNOSED AND REPAIRED, BUT THE FAILURE CONTINUED. THE UNKNOWN DEALER IS NO LONGER IN BUSINESS AND THE REPAIR SPECIFICS WERE NOT DISCLOSED. THE VEHICLE WAS THEN TAKEN TO STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WHERE THE BRAKE PADS WERE REPLACED. AFTERWARDS, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL WHILE DRIVING VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO EAST HILLS SUBARU (1039 NORTHERN BLVD, ROSLYN, NY, (866) 391-1314), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING) AND NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). BOTH DEALERS STATED THAT PARTS WERE NOT AVAILABLE AND THAT THEY WOULD NOTIFY THE CONTACT WHEN THEY BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10.

TL* THE CONTACT OWNS A 2013 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. DUFF SUBARU (1028 S ROANE ST, HARRIMAN, TN 37748, (865) 882-0113) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED SUBARU SAID CAR UNSAFE TO DRIVE - NO HELP DEALER BACKED UP FOR REPAIR. APPROX 6 MONTH WAIT FOR SERVICE REPAIR COMPLETED. TRADE IN A NISSAN. *JB