2013 Subaru Brz

VALVE SPRING RECALL - HAD THE VALVE SPRING RECALL PERFORMED AND ROUGHLY 10K MILES LATER MY CAR HAS STALLED AND WHEN WON'T STAY RUNNING WHEN YOU TRY TO START AND IF YOU DO GET IT RUNNING THERE IS A LOUD CLUNKY NOISE THAT SOUNDS LIKE A VALVE TAP. I WAS DRIVING AND COMING OFF THE OFF RAMP AND THE CAR JUST DIED ON ME. I ROLLED TO THE SHOULDER OF THE ROAD.

HAD THE ENGINE VALVE SPRINGS RECALL REPAIR DONE AND IN A LITTLE OVER A MONTH, AND 1,903 MILES LATER, THE ENGINE DIED WITHOUT ANY PRIOR WARNING OF ANY KIND. THE OIL AND FILTER WAS CHANGED AT THE REPAIR TIME AS WELL. I WAS DRIVING LATE THIS PAST FRIDAY NIGHT ALONG A HIGHWAY AND THE CAR STARTED MAKING A LOUD NOISE AND KNOCKING UNDER THE HOOD. FORTUNATELY, I WAS AT A PLACE WHERE I COULD SLOW DOWN AND PULL OFF. AS SOON AS I BARELY GOT OFF THE ROAD, MY CAR DIED. FROM WHAT I HAVE BEEN READING, THIS DEFINITELY HAPPENED AS A RESULT OF THE RECALL REPAIR. I JUST HOPE THAT SUBARU WILL COVER THE REPAIR COSTS BECAUSE IT SOUNDS LIKE THE ENGINE IS DONE ACCORDING TO OTHER REPORTS I HAVE READ. PRAISE THE LORD, I OR NO ONE ELSE WAS HURT FROM THIS INCIDENT. RECALL REPAIR COMPLETED APRIL 15,2019. ENGINE FAILURE HAPPENED MAY 25, 2019. IN THE PROCESS OF GETTING THE CAR TOWED TO A DIFFERENT SUBARU REPAIR CENTER TODAY.

2013 SUBARU BRZ 2.0 LIMITED. I AM THE ORIGINAL OWNER. FACTORY RECALL RELATING TO FA20 VALVE SPRING REPLACEMENT COMPLETED BY SHERMAN OAKS (CALIFORNIA) SUBARU IN APRIL 2019. (DROPPED CAR OFF FOR REPAIR MONDAY, 4/15/2019, RECEIVED CAR FROM DEALERSHIP ON WEDNESDAY 4/24/2019) AFTER RECEIVING CAR, FOLLOWING VALVE SPRING REPLACEMENT, NOTED SIGNIFICANT DECREASE IN AVG MPG AS REPORTED BY CAR (AVERAGE WAS 25-26 MPG BEFORE RECALL REPAIRS. THIS HAD BEEN STABLE FOR YEARS. IMMEDIATELY AFTER REPAIR AVERAGE MPG AS REPORTED BY CAR WAS AROUND 14MPG.) DEALER ADVISED LEAVING CAR WITH THEM FOR DIAGNOSIS & REPAIR. RETURNED CAR TO SHERMAN OAKS SUBARU MONDAY 5/5/2019; RECEIVED CAR FROM DEALERSHIP SATURDAY 5/11/2019. DEALERSHIP'S DIAGNOSIS FAILED TO IDENTIFY A CAUSE, SEVERAL SYSTEMS CHECKED WITH NO REMARKABLE FINDINGS, "RESET OF TRIP METERS" REPORTED TO PRODUCE AVG MPG "27-30" ON DEALERSHIP'S TEST DRIVE. WHEN I PICKED UP THE CAR, CAR REPORTS ACTUAL AVERAGE MPG OF 23.3 (!); NOT "27-30" AS DESCRIBED TO ME AND STILL MARKEDLY LOWER THAN PRE-VALVE SPRING REPAIR AVERAGE MPG. AFTER DRIVING 21.9 MILES, AVERAGE MPG DECREASED FURTHER TO 22.2. SOMETHING IS CLEARLY WRONG WITH THE ENGINE FOLLOWING RECALL REPAIR. BECAUSE THERE ARE MANY ONLINE REPORTS OF SERIOUS FAILURES (E.G. FIRE, ENGINE STALLING AND THEN UNSTARTABLE) AS MILEAGE POST-REPAIR ACCUMULATES, I AM CONCERNED ABOUT DRIVING MY BRZ. (PDFS OF RELATED DEALERSHIP WORKORDERS ARE AVAILABLE IF THEY WOULD BE HELPFUL TO YOU.)

TOOK MY CAR IN BECAUSE GOT A RECALL LETTER FOR VALVE FAILURES ONLY OWNED CAR FOR 3 MONTHS THEY (SUBARU) REFUSED TO REPAIR IT SAID IT HAS AFTERMARKET PARTS ON IT. (IE AFTERMARKET TURBO AND PARTS THAT GO WITH IT ) ALL THESE CARS AT SOME POINT ARE GOING TO HAVE AFTERMARKET PARTS ADDED THAT'S WHAT THEY WERE DESINED FOR SPEED. AND NOW THEY ARE USING THAT EXCUSE TO PUT PEOPLE IN DANGERS. I HAVE AN ESTIMATE IT WILL COST ME ALMOST $3200.00 DOLLARS TO FIX THEIR NEGLIGENCE SINCE THEY WONT.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO OCEAN SUBARU OF FULLERTON (LOCATED AT 1100 S EUCLID ST, FULLERTON, CA 92832, (888) 428-2419) WHERE THE VALVE SPRING WAS REPLACED. THE CONTACT STATED THAT LESS THAN TEN MINUTES AFTER LEAVING THE DEALER, A KNOCKING NOISE OCCURRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE STALLED AND ALL THE OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE KNOCKING NOISE CONTINUED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WOULD BE A DIAGNOSTIC FEE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 69,536. *BF*JB

I BROUGHT MY 2013 SUBARU BRZ ON 01/19/2018 FROM A PRIVATE OWNER. I RECEIVED A RECALL LETTER ON 01/23/2019, SO I WENT TO THE CLOSEST DEALER IN MY AREA WHICH IS THE CAMELBACK SUBARU AT PHOENIX, AZ. I MADE AN APPOINTMENT WITH SHELDON V PINTO, HE TOLD ME THAT THERE ARE 50 CARS ARE WAITING FOR THE RECALL FIX, SO THEY PUT ME IN THE WAITING LIST AND SAID WILL CONTACT ME IN MARCH. I WAITED FOR THEIR PHONE CALLS FOR THE WHOLE MONTH, THEY SEEM TO FORGET MY APPOINTMENT. I WENT THERE THE SECOND TIME ON MARCH 22TH, ROBERT EBY THE SERVICE ADVISOR TOLD ME THAT THEY STILL DO NOT HAVE THE AVAILABILITY AND WILL CONTACT ME NEXT WEEK. I WAITED ANOTHER WEEK FOR THEIR PHONE CALLS, GOT NO RESPONSE. SO I CALLED ROBERT ON APRIL 1ST, HE STILL USES THE EXCUSE THAT THEY CAN NOT FIX THE RECALL ISSUES FOR NOW AND WILL CONTACT ME LATER. AS THE TIME I WRITE THIS COMPLAINT, STILL GOT NO PHONE CALLS FROM THEM. IT HAS BEEN THREE MONTHS SINCE I FIRST VISIT THEIR DEALERSHIP, THEY ARE NOT WILLING TO FIX THE RECALL ISSUE OBVIOUSLY. THE ENGINE VALVE SPRING HAS THE DEFECTS, WHICH COULD CAUSE ENGINE STALL IN THE MIDDLE OF THE ROAD. I DAILY MY CAR, THEIR DERELICTION OF DUTY POTENTIALLY INCREASED THE RISK OF LIFE.

SO THE TECH DID MY RECALL, AFTER THE RECALL, IT WAS IDLING WEIRD AND ACTING STUPID, THE CAM GEAR SPROCKET DIED AND NEEDED TO BE REPLACED, IT GOT REPLACED AND WAS RUNNING FINE WITH NO ISSUES. TOOK IT ON THE TEST DRIVE THEY WERE WAS LOOKING AT THE VVT ANGLES, AND EVERYTHING WAS LOOKING GOOD THEN HE WAS AT 5-6K RPM MAKING SURE IT WAS GOOD THEN OIL PRESSURE DROPPED VVT WENT CRAZY, AND IT ROD KNOCKED. BRZS HAVE BEEN HAVING ISSUES NON STOP AFTER RECALLS. IN MOTION.

I DROPPED MY CAR OFF AT COLONIAL SUBARU IN SOUTH CHESTERFIELD, VIRGINIA ON 2/16 TO HAVE THE NHTSA SAFETY RECALL CAMPAIGN # 18V-722 PERFORMED. ON 3/1 I RECEIVED A CALL FROM SEVICE ADVISOR MINDY WILLIAMS TELLING ME THE DEALERSHIP WILL BE REFUSING TO PERFORM THE RECALL IN ACCORDANCE WITH SOA BULLETIN WTY-84R ( AVAILABLE AT HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2018/RCRIT-18V772-6522.PDF ). SHE STATED THAT THEY WILL NEED ME TO PAY $650 TO REMOVE AND REINSTALL AFTERMARKET MODIFICATIONS ON THE VEHICLE. SUBARU OF AMERICA BULLETIN # WTY-84R WAS FILED WITH THE NHTSA ON 1/14/19. THIS DOCUMENT, SPECIFICALLY PAGE 6, SECTION 2 TITLED "FA ENGINE PROCEDURE" STATES: "' CONTACT THE SOA TECHLINE IMMEDIATELY TO REVIEW ANY CONCERNS BELIEVED TO BE IMPEDING OR PREVENTING PROPER COMPLETION OF THIS RECALL. THERE SHOULD BE VERY FEW IF ANY CASES WHERE THIS WOULD BE NECESSARY. A SEVERE EXAMPLE OF AN IMPEDIMENT WOULD BE IF THE WRONG SPECIFICATION ENGINE IS FOUND TO BE INSTALLED. NEARLY ALL AFTERMARKET MODIFICATIONS CAN BE WORKED AROUND OR REMOVED TO ALLOW VALVE SPRING REPLACEMENT TO PROCEED. ' CONTACT THE SOA CLAIMS TEAM SHOULD REMOVAL AND / OR REINSTALLATION OF THESE CUSTOMER MODIFICATIONS REQUIRE SIGNIFICANT ADDITIONAL TIME." BASED ON THIS SECTION, SUBARU SHOULD BE WORKING AROUND THESE AFTERMARKET MODIFICATIONS AND IF EXTRA TIME IS REQUIRED THEIR POLICY STATES THAT SOA WILL PAY FOR IT, NOT THE CUSTOMER. SOA'S REFUSAL TO COMPLETE THIS RECALL PUTS THEM IN CLEAR BREACH OF THE AGREEMENT THEY FILED WITH THE NHTSA. I HAVE ATTEMPTED ESCALATING THIS TO DEALERSHIP MANAGEMENT AS WELL AS CORPORATE CUSTOMER RELATIONS (WHERE I SPOKE TO 4 PEOPLE, INCLUDING A SUPERVISOR.) NONE WOULD EVEN ACKNOWLEDGE SOA'S FILING WITH THE NHTSA AND CONTINUED TO REFUSE TO PERFORM THE RECALL. **PLEASE** HELP ME GET THIS RESOLVED. THANK YOU SO MUCH.