2013 Subaru Brz

IN APRIL 2019, I BROUGHT MY 2013 SUBARU BRZ TO THE SUBARU DEALERSHIP FOR VALVE SPRING RECALL. ABOUT 5 MONTHS LATER WHILE I'M DRIVING HOME FROM WORK, MY CAR MAKING LOUD KNOCKING NOISE AND VIBRATE AGGRESSIVELY. I'M VERY FORTUNATE THAT I MAKE IT HOME SAFE. AFTER DOING SOME RESEARCH, I FOUND OUT I'M NOT THE ONLY ONE HAD ENGINE FAILURE AFTER VALVE SPRING RECALL DONE. I TOW MY CAR TO THE DEALERSHIP AND THEY SAID IT WILL COST $1800 TO TEAR MY ENGINE APART AND CHECK FOR PROBLEM. I CALLED SUBARU CORPORATE AND THEY SAID THIS IS WORKMANSHIP ISSUE AND I NEED TO DEAL WITH THE DEALERSHIP. NOW I'M STUCK WITH A DEAD CAR. MY CAR WAS PERFECTLY FUNCTION BEFORE THE RECALL DONE. PLEASE INVESTIGATE THIS ISSUE.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT BOUGHT THE VEHICLE USED FROM AN INDEPENDENT MECHANIC. PRIOR TO THE CONTACT TAKING POSSESSION OF THE VEHICLE, IT WAS SERVICED AT WILSONVILLE SUBARU, 9200 SW BAILEY ST, WILSONVILLE, OR 97070, 503-946-9203) PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). UPON TAKING POSSESSION OF THE VEHICLE, THE CONTACT HEARD A LOUD TICKING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, AN UNKNOWN WARNING INDICATOR LATER ILLUMINATED AS THE CONTACT CONTINUED DRIVING. THE CONTACT CALLED THE DEALER AND THEY DID NOT ASSIST. THE VEHICLE WAS THEN TAKEN TO BUD CLARY SUBARU (961 COMMERCE AVE, LONGVIEW, WA 98632, 360-575-6868) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT IF THE FAILURE WAS LINKED TO THE RECALL, THE DEALER WOULD SERVICE THE VEHICLE FREE OF CHARGE. IF THE FAILURE WAS NOT LINKED TO THE RECALL, THE CONTACT WOULD HAVE TO PAY FOR THE DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,743.

IN MARCH 2019 I TOOK MY CAR INTO SUBARU FOR A FACTORY RECALL ON THE VALVE SPRINGS. THEY DID THE WORK AND I RECEIVED MY CAR BACK ABOUT TWO WEEKS LATER. ABOUT TWO MONTHS AFTER THAT MY CAR DIED WHILE DRIVING ON A HIGHWAY FOR NO APPARENT REASON. I CALLED SUBARU AND TOLD THEM WHAT HAPPENED AND THAT I THINK SOMETHING WENT WRONG DUE TO THE RECALL WORK THEY DID ON MY VALVE SPRINGS. THEY ASSURED ME IT HAD NOTHING TO DO WITH THE WORK THEY DID BUT THAT THEY WOULD INSPECT MY VEHICLE. AFTER RETURNING THE CAR TO THE RETAILER THAT WORKED ON IT PREVIOUSLY I WAS TOLD THAT I NEEDED TO PURCHASE A NEW SHORT BLOCK BECAUSE OF "OIL STARVATION IN CYLINDER 3" AND THAT NOTHING WAS WRONG WITH THE TOP END OF THE ENGINE WHERE THEY WORKED AT PREVIOUSLY. I AUTHORIZED THE WORK AND THEY DID NOT GIVE ME A RENTAL/ LONER VEHICLE FOR THE TWO MOTHS THEY HAD MY CAR WORKING ON IT. I PAID THE $2,311.25 TO GET MY CAR BACK AND BEFORE I DROVE IT OFF THE LOT THE CAR HAD A CHECK ENGINE LIGHT ON. I TOOK IT BACK AND TOLD THEM MY CAR WAS NOT FIXED. SINCE, THEY TOLD ME THAT THE CAM SPROCKET WENT BAD ( IN THE TOP END OF THE MOTOR WHERE THEY SAID THEY INSPECTED AND EVERYTHING WAS FINE BEFORE ) AND THAT I MAY NEED A NEW ECU. I CALLED SUBARU CORPORATE AND STARTED A CLAIM WITH THEIR CUSTOMER SERVICE DEPARTMENT FOR SOME HELP BUT THAT GOT ME NOWHERE AND IT HAS BEEN DIFFICULT GETTING ANY INFORMATION FROM THE SERVICE DEPARTMENT IN CHARGE OF FIXING MY VEHICLE. I DID SOME RESEARCH AND FOUND THAT I AM NOT THE ONLY ONE WHO HAS SUFFERED CATASTROPHIC ENGINE FAILURE AFTER THE FACTORY RECALL ON THE VALVE SPRINGS WHICH LEADS ME TO MAKING A COMPLAINT WITH THE NHTSA 3 MOTHS AFTER I TOOK MY CAR BACK TO GET SERVICED.

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. WHILE DRIVING APPROXIMATELY 65 MPH, A KNOCKING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

HAD THE VALVE SPRING RECALL DONE ON MY VEHICLE. AFTER MY VHEICLE WAS FIXED CAR WAS MAKING TICKING NOISE. BRANG THE CAR BACK TO DEALERSHIP TO CHICK ON TICKING NOISE AND SAID THAT THE CAR WAS FINE, BRANG VEHICLE IN A FEW TIMES AND ALWAYS GET THE SAME ANSWER ON 7/19/18 WAS DRIVING ON THE HIGHWAY AND CAR WAS MAKING RAPID TICKING NOISE ENGINE STARTED LOSING POWER AND ENGINE DIED ON HIGHWAY.

AFTER I PICKED UP MY CAR FROM COMPLETING THE VALVE SPRING RECALL WORK AT A LOCAL SUBARU DEALER, MY CAR CHECK ENGINE LIGHT AND THE TRACTION LIGHT TURNED ON IN LESS THAN 6 MILES DRIVING. I DROVE MY CAR BACK TO THE DEALER ON THE NEXT MORNING, AND THE DEALER TOLD ME THERE WERE ECM, CAM GEARS AND WIRING HARNESS ISSUES AND NEED REPLACEMENT. ISSUES ARE STILL UNRESOLVED AND I AM WAITING FOR THE DEALER AND SUBARU INVESTIGATION.

I PICKED UP MY CAR FROM GETTING A RECALL DONE (NHTSA ID 18V-772, SUBARU RECALL WTY-84) ON THE VALVE SPRINGS A FEW DAYS AGO. MY MOTOR WAS RUNNING GREAT AND I DIDN'T HAVE ANY PROBLEMS BEFORE THE RECALL. SINCE I GOT MY CAR BACK FROM THE RECALL, THERE HAVE BEEN SEVERAL NOISES COMING FROM THE ENGINE AND A BURNING SMELL ONCE THE CAR GETS UP TO TEMPERATURE. THERE IS A NOISE BRIEFLY UPON STARTUP WHICH LEADS ME TO BELIEVE IT IS OIL PRESSURE RELATED. THERE IS ALSO A HIGH PITCHED WHINING SOUND WHILE ACCELERATING. WHEN I'M CRUISING ON THE HIGHWAY, THERE IS AN OCCASIONAL, SPORADIC CLATTER THAT SOUNDS LIKE SOMEONE IS PLAYING A SNARE DRUM UNDER MY HOOD. THE DEALER CLAIMS THAT THE REPAIR WAS PERFORMED CORRECTLY. MANY PEOPLE HAVE HAD PROBLEMS WITH THEIR MOTORS AFTER THIS RECALL! IN FACT, THERE ARE MORE CARS THAT HAVE HAD PROBLEMS AFTER THE RECALL THAN WERE AFFECTED BY FAULTY VALVE SPRINGS TO BEGIN WITH! SOME PEOPLE HAVE BEEN RIPPED OFF BY THE DEALERS AND IT IS TOTALLY UNACCEPTABLE! ONE CAR BURNED TO THE GROUND TWO WEEKS AFTER THE RECALL! I LIVE IN THE MOUNTAINS AND IT'S SUMMER IN SOUTHERN CALIFORNIA AND I DON'T WANT TO START THE NEXT WILD FIRE FROM MY CAR CATCHING FIRE. I HAVEN'T BEEN DRIVING IT THE LAST FEW DAYS. SOMEONE HAS TO DO SOMETHING! I UNDERSTAND SUBARU AND TOYOTA (THE OTHER MANUFACTURER INVOLVED WITH PRODUCING THIS VEHICLE) HAVE MADE STATEMENTS ABOUT THIS BUT THAT IS NOT GOOD ENOUGH! THEY NEED TO BE HELD ACCOUNTABLE FOR THIS MISTAKE. THESE CARS ARE NOT SAFE AFTER THE RECALL AND SOME OF THEIR CUSTOMERS ARE LOSING A LOT OF MONEY. THERE IS A PROBLEM WITH THE RECALL PROCEDURE OR THE TECHNICIANS ARE NOT BEING CAREFUL ENOUGH.

CAR HAD 18V-772 (SUBARU WTY-84) VALVE SPRING RECALL PERFORMED APRIL 2019 WITH JUST UNDER 10K MILES. THAT WAS LESS THAN 200 MILES AGO. WHILE DRIVING ON THE HIGHWAY, CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHTS CAME ON AND ENGINE FELT LIKE IT LOST POWER. I HAVEN'T HAD A SINGLE PROBLEM WITH THE VEHICLE PRIOR TO RECALL BEING PERFORMED.

I DROPPED MY CAR OFF FOR THE VALVE SPRING RECALL ON 3/26/2019 FOR WORK TO BE DONE THAT WEEK. NHTSA CAMPAIGN NUMBER: 18V772000. I WAS RETURNED THE CAR 10 DAYS LATER, FAR LONGER THAN TOLD. ON WEDNESDAY, 6/5/2019, THE ENGINE STARTED MAKING A LOUD CLUNKING SOUND ESPECIALLY AT IDLE AND WHEN THE A/C WAS ON. I NOTICED THE SOUND WHEN I PULLED INTO MY GARAGE AND IT WAS UNABLE TO BE MISSED. THE CAR STILL DROVE SO I IMMEDIATELY BROUGHT IT TO MY LOCAL SUBARU DEALER WHO DID THE RECALL. THEY CLAIMED THEY HAD NO IDEA WHAT IT WAS AND WOULD DIAGNOSE ON 6/6 AND I WOULD RECEIVE A CALL. CALL NEVER CAME BUT DOING MORE RESEARCH ONLINE ABOUT THE ISSUES WITH THE RECALL I FOUND VIDEOS THAT SOUND JUST LIKE THE NOISE I HAVE. APPROXIMATE MILEAGES SINCE WORK DONE IS 1750 MILES, EXACT UNKNOWN SINCE THE CAR IS AT THE DEALERSHIP. I WAS UNHAPPY THAT WHEN THEY TOOK THE CAR THEY CLAIMED IF THE CAUSE IS SOMETHING THEY TOOK APART THEN THEY WILL BE LIABLE BUT IF IT IS ANYWHERE ELSE THE COSTS ARE ON ME. I KNOW THAT IS PROBABLY A BLANKET STATEMENT BUT THIS SOUND IS PRETTY DISTINCTIVE. THEY TOOK THE CAR AND GAVE ME A LONAER AS THEY SAID IT WASN'T SAFE TO DRIVE SINCE THE SOUND APPEARED TO BE FROM THE ENGINE BLOCK, LOCATION OF BEARINGS.