Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1240–25K
925–50K
350–75K
175–100K
3100–150K
0150K+
140 reports with mileage · 182 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 101 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 58 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 49 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
6 crash reports1 fire reports4 injury reports
What owners actually said
322 reports
70 miles · Dec 16, 2020
Unknown Or Other
THE FRONT WINDSHIELD CRACKED NEAR THE REAR VIEW MIRROR ABOUT 30 DAYS AFTER PURCHASING THE CAR. IT WAS A HORIZONTAL CRACK AND CONTINUED TO SPREAD IN BOTH THE LEFT AND RIGHT DIRECTIONS EACH DAY. I DID NOT FIX IT IMMEDIATELY DUE TO COVID-19 FEARS. IN DECEMBER 2020 I SCHEDULED AN APPOINTMENT TO GET IT FIXED BECAUSE IT HAD GROWN TO…
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THE FRONT WINDSHIELD CRACKED NEAR THE REAR VIEW MIRROR ABOUT 30 DAYS AFTER PURCHASING THE CAR. IT WAS A HORIZONTAL CRACK AND CONTINUED TO SPREAD IN BOTH THE LEFT AND RIGHT DIRECTIONS EACH DAY. I DID NOT FIX IT IMMEDIATELY DUE TO COVID-19 FEARS. IN DECEMBER 2020 I SCHEDULED AN APPOINTMENT TO GET IT FIXED BECAUSE IT HAD GROWN TO 1.5 FEET LONG.
NHTSA ODI #11383612
2,800 miles · Dec 13, 2020
Power Train
2800 MILES ON VEHICLE. TODAY LOST POWER TWICE GOING UP STEEP HILL (ELECTRICAL FUNCTIONS STILL INTACT, WAS ACCELERATING UPHILL AND WAS SIMILAR TO SHIFTING INTO NEUTRAL THEN RE-ACCELERATED AFTER 10-15 SECONDS, DRIVING APPROX 30MPH). NARROWLY AVOIDED COLLISION DUE TO SLIPPERY ROAD, DID BRIEFLY ROLL BACKWARDS BEFORE BRAKING. NOT SUR…
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2800 MILES ON VEHICLE. TODAY LOST POWER TWICE GOING UP STEEP HILL (ELECTRICAL FUNCTIONS STILL INTACT, WAS ACCELERATING UPHILL AND WAS SIMILAR TO SHIFTING INTO NEUTRAL THEN RE-ACCELERATED AFTER 10-15 SECONDS, DRIVING APPROX 30MPH). NARROWLY AVOIDED COLLISION DUE TO SLIPPERY ROAD, DID BRIEFLY ROLL BACKWARDS BEFORE BRAKING. NOT SURE I WILL EVER BE WILLING TO PUT MY KIDS BACK IN THIS NEARLY-NEW VEHICLE.
NHTSA ODI #11383191
9,500 miles · Dec 11, 2020
Air BagsForward Collision AvoidanceCrashInjury
I WAS IN AN ACCIDENT 11/29 AT 9:45PM WHERE I HIT A COW. I WAS DRIVING 55 ON A STRAIGHT HIGHWAY THAT I'M VERY FAMILIAR WITH. THE COW WAS STANDING IN THE ENTIRE LANE OF TRAVEL AND I WAS ABLE TO VEER INTO THE OTHER LANE SLIGHTLY AND TOOK THE IMPACT ON THE RIGHT SIDE WHERE I DID NOT HAVE ANY PASSENGERS. THE SUBARU WAS TOTALED AND …
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I WAS IN AN ACCIDENT 11/29 AT 9:45PM WHERE I HIT A COW. I WAS DRIVING 55 ON A STRAIGHT HIGHWAY THAT I'M VERY FAMILIAR WITH. THE COW WAS STANDING IN THE ENTIRE LANE OF TRAVEL AND I WAS ABLE TO VEER INTO THE OTHER LANE SLIGHTLY AND TOOK THE IMPACT ON THE RIGHT SIDE WHERE I DID NOT HAVE ANY PASSENGERS. THE SUBARU WAS TOTALED AND I'M NOW HAVING SEVERE WHIPLASH SYMPTOMS. I AM REPORTING THIS AS THE AIRBAGS DID NOT DEPLOY AND EVERYONE WHO HAS SEEN THE VEHICLE SAYS THEY THINK THEY SHOULD HAVE. ADDITIONALLY, I DO NOT REMEMBER MY COLLISION ALERTS BEEPING NOR THE SUBARU BRAKING FOR ME WHICH HAVE WORKED IN THE PAST. I ONLY REMEMBER HITTING THE COW AND THEN BEING COMPLETELY STOPPED WHERE WE HAD THE IMPACT.
NHTSA ODI #11383041
28,000 miles · Dec 6, 2020
Power Train
CVT BEGAN SLIPPING INTERMITTENTLY AROUND 28000 MILES. THIS USUALLY OCCURS IN THE 55-65 MPH RANGE AT 2000-3000 RPM. SLIPPING IS INDICATED BY APPROXIMATELY 300 RPM CHANGE AND A NOTICABLE HESITATION IN VEHICLE MOTION.
NHTSA ODI #11378130
9,000 miles · Nov 30, 2020
Visibility/wiper
WINDSHIELD ON CAR CRACKED AFTER ONLY OWNING THE CAR FOR A COUPLE OF DAYS.
A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL C…
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A CHIP IN THE WINDSHIELD CRACKED AND SPIDERED DOWN THE WHOLE WINDSHIELD. IT HAPPENED 2 WEEKS AFTER OWNING MY NEW CAR. I'M STILL UNSURE ON WHY IT CRACKED 🤦‍♀️ THERE ISN'T A CHIP MARK OR ANY START POINT. IT'S WORRIED HOW IT JUST STARTED CRACKING. AND SINCE IT'S OVER A 1,000 TO FIX IT. IT IS STILL CRACKED. AND ANYTHING THAT REQUIRES THE EYE NO LONGER WORKS. I LOVE MY CAR BUT HATE HOW NOTHING NEEDING THE EYE WORKS.
NHTSA ODI #11376697
20,000 miles · Nov 27, 2020
Visibility
TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, WITHOUT WARNING THE WINDSHIELD CRACKED IN THE DRIVER'S VIEW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS INSPECTED AND THE WINDSHIELD WAS REPLACED. TINDOL SUBARU (1901 E FRANKLIN BLVD, GASTONIA, NC 28054 (704) 867-…
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TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, WITHOUT WARNING THE WINDSHIELD CRACKED IN THE DRIVER'S VIEW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS INSPECTED AND THE WINDSHIELD WAS REPLACED. TINDOL SUBARU (1901 E FRANKLIN BLVD, GASTONIA, NC 28054 (704) 867-8341) WAS CONTACTED HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
NHTSA ODI #11376526
12,000 miles · Nov 19, 2020
Power Train
THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON I…
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THE TRANSMISSION OCCASIONALLY SLIPS, RESULTING IN A MOMENTARY RISE IN ENGINE REVS AND A SLIGHT LURCH. I ASSUME THAT THIS IS RELATED TO THE KNOWN TRANSMISSION ISSUE FOR EARLIER ASCENTS, BUT MINE IS NOT INCLUDED IN THE AFFECTED VIN NUMBER GROUP. OTHER PEOPLE TRAVELING IN THE VEHICLE WITH ME HAVE NOTICED THE ISSUE AND REMARKED ON IT, SO I AM NOT IMAGINING IT! SUBARU HAVE NOT YET DIAGNOSED IT BUT WILL DO SO AT THE NEXT OIL CHANGE. THIS BEHAVIOR HAS BEEN A FEATURE OF THE VEHICLE FROM NEW AND IT HAS NOW DONE ABOUT 12,000 MILES. THE EVENT OCCURS MAYBE ONCE A WEEK OR SO.
NHTSA ODI #11375376
5,000 miles · Nov 14, 2020
Electrical System
BATTERY DRAIN. PARKED CAR WILL NOT START EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD. IT APPEARS THE OEM BATTERY IS UNDERSIZED OR THERE ARE ELECTRICAL BATTERY DRAINS WHEN PARKED. SECOND TIME IN TWO WEEKS THAT CAR WILL NOT START.
NHTSA ODI #11374676
12,000 miles · Nov 5, 2020
Visibility/wiper
PURCHASED CAR IN NOVEMBER 2019, FRONT WINDSHIELD CRACKED 2/21/2020 FOR NO APPARENT REASON ON THE UPPER SIDE NEAR THE REAR VIEW MIRROR. IT WAS REPLACED AND NOW IT HAS CRACKED AGAIN FOR NO REASON, ON THE LOWER CORNER OF THE PASSENGER SIDE.
Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."
Consequence & remedy
Consequence: An incorrect GAWR label may lead to an overloaded vehicle, increasing the risk of a crash.
Remedy: Subaru will mail a new certification label to owners, free of charge. Owners may also choose to have a dealer install the new label, free of charge. Letters informing owners of the safety risk were mailed August 27, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-26.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.
Consequence & remedy
Consequence: A melting ground terminal increases the risk of a fire.
Remedy: Owners are advised to park their vehicle away from structures and to avoid leaving the vehicle unattended while the engine is running. An owner who notices or smells smoke coming from the dash or driver's footwell area should immediately stop operating the vehicle and turn the ignition switch to the "Off" position. Dealers will replace the PTC heater ground bolts and if necessary, replace the ground wire and the connector holder, free of charge. Owner notification letters are expected to be mailed February 6, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRL-22.
Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.
Consequence & remedy
Consequence: The tie rods may separate from the housing, causing a loss of steering control and increasing the risk of a crash.
Remedy: Dealers will replace the left and right front tie rod ends and housings, free of charge. Owner notification letters were mailed February 7, 2022. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRL-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence & remedy
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Additional source detail variants (2)
Power Train:driveline:chain/belt
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence & remedy
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2020 Subaru Ascent Problems, Complaints & Recalls | Skip That Year