2020 Subaru Ascent

Recently, we experienced another problem with our 2022 Subaru Ascent Limited. I am asking that this issue be diagnosed and corrected. On January 21, 2022, within about 15 seconds of starting the car, the engine shut off while still parked for no apparent reason. The car was able to be restarted, however the Multi-Function Display went blank, and the STARLINK Multimedia touchscreen displayed only the Starlink logo. I attempted a reset by depressing the “home” button, but nothing happened. Neither the radio nor any other features would function. The car was then driven several miles and shut off. Then, after restarting it, the normal touchscreen and Multi-Function Display operated correctly, including the radio. I remain concerned however that unless this issue is diagnosed and corrected, such a shutdown could occur again in the future, possibly when driving the car, which could result in a serious accident. We have had recent problems with this car involving its electrical system. The excessive battery drain caused by the power rear gate resulted in a dead battery, producing only 8 volts. (The car had to be jump-started on two separate occasions). Subaru Pacific replaced the PRG Module (per TSB 07-155-19R), and installed a new SOA821B600 Enhanced Flooded Battery (per SOA’s October 1, 2021 memorandum). We do not know how or if the recent unexpected engine shutdown was related to these events, but we expect that Subaru should be able to determine the cause of this failure and find a remedy.

I drove the vehicle Tuesday October 26th 2021 and the radio was on, but no sound coming from speakers. I found this odd as no changes were made to settings and dismissed this as something I would take a look at when home and not driving. The car was parked and turned off in the garage from Tuesday October 26th until Friday October 29th 2021. My husband went to run errands Friday October 29th and the car was dead- couldn't get the battery to charge with jumper cables or even put the car in neutral to have it towed. We called a tow truck Saturday morning October 30 2021 and the tow driver jumped the car to start- it started up fairly quick and was able to attach to the truck to be towed to Byers Subaru in Columbus Ohio. The technician told me the battery died as a result of leaving the keys in the car when it was not being used. I asked why the stereo speakers appeared not to work and I was told that was likely an update issue and unrelated to the battery being dead. I asked that they take a second look at the car and keep another day till Tuesday November 2nd 2021 so they did and then texted me there are no issues with the car and refused to replace the battery or address the stereo issue.

Battery on 2020 Subaru Ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and I stranded in Utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the Subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.

My Driver’s side window cracked while sitting in driveway after 7ish pm Saturday night, June 5th, 2021. My car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then I put up the windows as I was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot. It has since spread the length of the window. (see picture attached) I called Subaru as a window should not do this. A Resolution Specialist is suppose to call me back, but who knows when that will happen. I need to get it fixed as it is not safe and I don’t want it to shatter into my lap.

2020 SUBARU ASCENT WITH APPROXIMATELY 6,700 MILEAGE. WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE PARKED IN OUTDOOR PARKING LOT. IMMEDIATELY HEARD NOISE AFTER WE GOT IN CAR AND SAW THE CRACK. STARTED MIDWAY AT TOP OF PASSENGER SIDE OF WINDSHIELD AND PROCEEDED DOWN AND ACROSS 23 1/2 INCHES. NEAR TOP OF CRACK THERE APPEARED TO BE A CHIP SMALLER THAN A SMALL PEA OR PEARL. CRACK HAPPENED FOR NO APPARENT REASON.

WHEN I PARKED MY CAR 3 DAYS AGO, MY WINDSHIELD WAS PERFECTLY FINE. SINCE PARKING IT THE CAR HAS NOT BEEN DRIVEN. TONIGHT WHEN I GOT IN THE CAR TO DRIVE TO THE STORE I NOTICED A CRACK IN THE LOWER PASSENGER SIDE OF THE WINDOW THAT WAS ABSOLUTELY NOT THERE WHEN I PARKED THE CAR 3 DAYS AGO. THE CRACK IS LARGE AND VERY OBVIOUS, AND IT'S SOMETHING I CERTAINLY WOULD HAVE NOTICED. THIS WINDSHIELD HAS CRACKED FOR ABSOLUTELY NO REASON. THE CAR HAS BEEN GARAGED THIS ENTIRE TIME AND THE WEATHER MILD.

BATTERY DEAD 7 TIMES (BEGINNING FALL OF 2020) OR DRAINED TOO LOW TO PROPERLY USE VEHICLE CAUSING ALL DOORS TO LOCK (ISSUE WHEN STRANDED IN NON-POPULATED AREA WITH CHILD IN CAR) OR HATCH UNABLE TO CLOSE. ALL ITEMS IN VEHICLE ARE OFF. APPEARS TO BE ELECTRICAL IN NATURE AND POSSIBLY RELATED TO IN GOING SUBARU POWER-GATE HATCH ISSUES. HAVE ALSO HAD HATCH OPEN ON OWN STATIONARY & LOW SPEED. OFTEN LEFT STRANDED. HARD PULSATING AND GRIND ON BRAKES AT LOW TO MODERATE SPEED CAUSING CAR TO PULL AND FEEL LIKE NOT GOING TO STOP IN MOTION ON CURVED ROAD, HIGHWAY, CITY STREET. STARTED WITHIN YEAR (AUG 2020) OF OWNING AFTER 1ST SERVICE AT DEALER FOR ROUTINE OIL CHANGE. DEALER SAYS NOTHING WRONG AT ALL. SUBARU REFUSES TO ACKNOWLEDGE ISSUES EVEN THOUGH OTHER OWNERS ARE EXPERIENCING SAME. TOLD BY SUBARU LAME EXCUSES LIKE NOT DRIVING ENOUGH, SHUT EVERYTHING OFF, DO NOT USE ELECTRONICS SO MUCH, ETC. CAR JUMPED 7 TIMES SO FAR. TOOK TO DEALER 3 TIMES (9/29 BRAKES, 12/9/20 & 1/2/21 FOR BATTERY AND BRAKES) SO FAR AND DEALER EVEN HAD TO CHARGE BATTERY (1/21)! UNKNOWN DRAIN FROM SOMEWHERE. EVERY TIME HAPPENS HAVE TO HAVE TAIL GATE REPROGRAMMED OR NOT ABLE TO OPEN.