2003 Saturn Vue

I HAVE BROUGHT MY CAR BACK A TOTAL OF 5 TIMES TO SATURN OF MORRISTOWN WITH A COMPLAINT OF A SHIMMY/SHUDDER IN THE CAR AT HIGHWAY SPEEDS. INITIALLY THE COMPLAINT WAS FROM 50-75 BUT AFTER THEIR 4TH FIX, THE SHUDDER BEGAN AT 45A ND WAS REALLY BAD AT 65. SATURN IS IN ITS FINAL ATTEMPT TO FIX THE CAR, DENIES THE CAR IS A LEMON, HAS TOLD ME SATURN KNOWS OF THE PROBLEM WITH THE CAR BUT HAS TRIED EVERY FIX AND THEN SOME AND MY CAR WON'T RESPOND TO ANY FIXES AND THAT THEY CAN'T FIX THE CAR YET THEY REFUSE TO BUY IT BACK CLAIMING THEY ARE WITHIN THEIR ALLOTED TIME AS A FINAL FIX. FEBRUARY 15 IS THE 12TH CONSECUTIVE DAY WITHOUT MY CAR AND THE 24TH CUMULATIVE DAY. THEY WILL NOT CONTACT ME, I ALWAYS HAVE TO BE THE ONE TO CONTACT THEM AND THE WOMAN I AM SPEAKING WITH AT SATURN AT THE CUSTOMER CARE CENTER REFUSES TO ALLOW ME TO SPEAK TO ANYONE ELSE. THE SHIMMY/SHUDDER HAS BEEN IN THE CAR SINCE DAY ONE AND EVERY TIME THEY GAVE IT BACK TO ME THEY SAID IT WAS ROAD TESTED GOOD YET I COULD IMMEDIATELY UPON REACHING HIGHWAY SPEEDS FEEL THE SHUDDER. I DON'T UNDERSTAND HOW THEY COULD HAVE GIVEN IT BACK TO ME 4 TIMES SAYING IT WAS GOOD AND YET KEEP IT FOR THIS LENGTH OF TIME AND REFUSE TO ACKNOWLEDGE IT AS *AKA LEMON CONSIDERING THEY KNOW OF THE INHERENT DEFECT.*AK

MY COMPLAINTS ARE SEVERAL . ALL OF WHICH HAVE BEEN DESCRIBED IN TECHNICAKL BULLETINS. I HAVE HAD MY VEHICLE BACK TO THE DEALER NO LESS THAN 10 TIMES SINCE I OURCHASED IT. NOW, I LIVE WITH THE ISSUES BECAUSE I CAN'T AFFORD TO LOSE ADDITIONAL WORK , THE WORST PROBLEM IS THE VIBRATION IN THE DRIVETRAIN AT IDLE (WHEN IN DRIVE AND THE VIBRATION DRIVING AT 60-65. IN ADDITION, THE FRONT DRIVERS DOOR SQUEEKS ( I BELIVE ITS THE INSULATION) MY LUGGAGE BOLTS BROKE, THE SEAT CUSHION ON THE DRIVERS SIDE WOULD NOT STAY ATTACHED ON THE FRONT EDGE, THERE IS A POPPING NOISE WHEN THE TRUCK IS IDLING, WHEN YOU CLOSE THE REAR LIFTGATE, THE PLASTIC INTERIOR SEPERATES FROM THE DOOR, WHE IT IS COLD MY STEERING COLUMN MAKE NOISE.

THIS IS THE SECOND COMPLAINT I HAVE HAD TO FILE. THIS CAR KEEPS BREAKING DOWN ON ME AND IT IS NOT EVEN ONE YEAR OLD! ON 1/12/04 I NEEDED TO DRIVE TO ROCKY MOUNT, NC THEN ON TO ROANOKE RAPIDS, NC SCHOOL. AFTER ARRIVING IN ROCKY MOUNT, MY CAR WOULD NOT GO INTO GEAR, BUT STARTED FINE. WHEN I ATTEMPTED TO PUT THE CAR IN GEAR THE CARE STALLED AND TURNED OFF. I THEN ATTEMPTED TO START MY CAR AGAIN AND PLACE IT INTO GEAR ONE MORE TIME. IT STARTED AND WENT INTO GEAR AND SEEMED TO DRIVE FINE. I CALLED SATURN OF GREENVILLE AND THEY TOLD ME THAT THE BATTERY IS LIKELY TO BE THE PROBLEM AND TO NOT TURN MY CAR OFF FOR ONE HOUR, I THEN STATED THAT I WOULD CONTINUE TO DRIVE TO ROANOKE RAPIDS. AFTER ARRIVING AT MY FINAL DESTINATION, MY CAR AGAIN STALLED AND TURNED OFF WHEN I PLACED IT INTO GEAR. I HAD TO GET MY CAR TOWED AND GET A RENTAL CAR WHICH WERE BOTH HUGE INCONVENIENCES TO ME. FINALLY, ON 1/16/04, I CALLED SATURN TO FIND OUT WHAT WAS WRONG WITH MY CAR AND THEY SAID THAT AIR WAS TRAPPED IN THE TRANSMISSION LINE AND THAT DURING THE REPAIR PROCESS, DAMAGE WAS DONE TO A DRAIN BOLT ("STRIPPED"). I WAS THEN TOLD I COULD PICK MY CAR UP ON 1/17/04. AFTER GETTING MY CAR BACK, IT IS STILL MAKING A GRINDING NOISE IN THE STEERING COLUMN WHEN I TURN THE STEERING WHEEL, IT MAKES WEIRD NOISES CONSTANTLY, AND THE RPMS ARE MESSED UP. THEY REV UP WHEN I TAP THE PEDAL, BUT WHEN I NEED TO ACCELERATE, THEY DO NOTHING. SOMETHING IS SERIOUSLY WRONG WITH THE SATURN VUE AND THEIR TRANSMISSIONS NEED TO BE RECALLED! *LA

I DETECTED A ROAR/RUBBING SOUND IN THE ENGINE OR DRIVE TRAIN WHEN THE CAR WAS IN PARK OR NEUTRAL. I CALLED SATURN OF GREENVILLE (NC) AND WAS TOLD TO BRING THE CARE IN TO BE CHECKED. I DID THIS AND WAS TOLD THAT THE CARE SOUNDED NORMAL, TO CONTINUE DRIVING THE CAR, AND TO BRING IT BACK IF IT GOT WORSE. THE ROARING/RUBBING NOISE CONTINUED TO BECOME WORSE. I AGAIN TOOK THE CARE IN FOR EVALUATION BY THE SERVICE MANAGER OF SATURN OF GREENVILLE ON 12/26/03. THIS TIME, AT MY SUGGESTION, THE TECHNICIAN ACCOMPANIED ME ON A TEST DRIVE AND WAS ABLE TO HEAR THE NOISE. THE SERVICE MANAGER ALSO HEARD THE NOISE. I INFORMED THE SERVICE MANAGER THAT I PLANNED TO TAKE A TRIP TO FLORIDA THE NEXT DAY AND DID NOT FEEL COMFORTABLE DRIVING MY CAR. HE TOLD ME THAT HE DID NOT BELIEVE THAT THE NOISE WAS SERIOUS NOR WAS THE CAR DANGEROUS TO DRIVE, AND THAT NO FURTHER DAMAGE WOULD BE DONE TO MY CAR IF I DROVE IT TO FLORIDA. I ASKED THAT HE PUT THIS IN WRITING AND IF I COULD SPEAK TO THE OWNER. THE OWNER AGREED TO PROVIDE ME WITH ANOTHER CAR AND TO FIX MINE. I WAS TOLD THAT THERE WAS A PROBLEM WITH A BELT IN THE TRANSMISSION RUBBING AGAINST THE TRANS-CASE, WHICH WAS WHAT WAS CAUSING THE NOISE. I RECEIVED MY CAR BACK ON 1/10/04. *LA

2003 SATURN VUE - THE DRIVER SIDE MIRROR CRACKED FROM EXPOSURE TO SNOW/ICE. THIS SPLIT MAKES VIEWING OUT THE BACK DIFFICULT AND MAY RESULT IN AN ACCIDENT. THE MIRROR CRACKED WITHOUT BEING TOUCHED OR MOVED. THIS IS ALSO DOCUMENTED AT A SATURN OWNERS FORUM SATURNFANS.COM UNDER THE VUE FORUM. THE PART IS ON NATIONAL BACK ORDER SO THIS MUST BE OCCURING A LOT. I DON'T KNOW IF SATURN IS INVESTIGATING THE CAUSE.

I RECENTLY PURCHASED A 2003 SATURN VUE AND DISCOVERED THAT WHEN THE VEHICLE STARTS OFF FROM A FULL STOP IT PULLS SHARPLY TO THE RIGHT. OVER THE PAST SEVERAL WEEKS I HAVE BEEN TRYING TO GET THIS MATTER RESOLVED - MOST RECENTLY OVER THE PAST 10 DAYS (ALLOWING FOR ALL THE EMAIL TRAFFIC). THE "HEAD" MECHANIC AT THE SATURN DEALERSHIP I PURCHASED THE VEHICLE FROM DID NOT ATTEMPT TO FIX THE PROBLEM AT ALL. INSTEAD, HIS COMMENT REGARDING IT WAS, "THAT IS THE NATURE OF THE BEAST". TODAY, A (SUPERVISOR) OF CUSTOMER RELATIONS TOLD ME THAT THIS WAS "NOT A DESIGN FLAW" EVEN THOUGH SHE WAS INFORMED THAT MY PROBLEM IS IN EACH AND EVERY VUE BEING SOLD. I CANNOT UNDERSTAND HOW THIS VEHICLE PASSED INSPECTION STANDARDS WITH THIS DEFINITIVE PROBLEM. TRUE, IT MAY NOT (TO SOME) APPEAR TO BE A "MAJOR" SAFETY RISK BUT TO OTHERS, IT IS. AS I EXPLAINED TO SATURN TODAY, THIS FAULT WAS PURPOSELY KEPT FROM ME FOR THE SOLE PURPOSE OF SELLING THE VEHICLE. HAD SATURN BEEN UP-FRONT IN ADVISING ME OF THIS FAULT, I WOULD NEVER HAVE CLOSED THE DEAL AND WOULD HAVE EITHER PURCHASED A DIFFERENT MODEL (NO OTHER SATURN HAS THIS PULLING PROBLEM) OR GONE TO SOME OTHER AUTO MANUFACTURER. THIS PROBLEM (TO MY KNOWLEDGE) HAS NOT RESULTED IN ANY INJURIES OR FAILURES (TO DATE) BUT I WISH TO FILE THIS COMPLAINT ANYWAY IN THE HOPE THAT SOMETHING CAN BE DONE BEFORE IT LEADS TO SERIOUS ACCIDENTS. THE SELLING PRACTICES OF SATURN IN THIS MATTER ARE NOTHING SHORT OF FRAUD AND MISREPRESENTATION.*AK

1. RECALL TRANSAXLE 2. SAME DAY ---CHECK INGINE LIGHT WOULD NOT GO OUT. THEY FIXED IT AND SAME DAY IT CAME ON AGAIN, THEY FIXED IT AGAIN 3. SAME DAY CAR IS LURCHING SHEN COMING TO A STOP. THEY FIXED IT. 4. NEXT WEEK THE CAR IS NOT GETTING ANY GAS WHEN PRESS THE EXCELERATOR. 5. CAR HAD TO BE TOWED IN BECASUE IT WOULD NOT START AT ALL.THEY FIXED IT. 6. SAME DAY AFTER PICK UP HEAR KNOCKING SOUND WHEN TURN A CORNER AND THEN RATTLE WHEN INCREASE IN SPEED. THEY SAID THEY DONOT HEAR ANYTHING.