← New search

2003 Saturn Vue

Owner reports · Recalls · Investigations

More warning signs than most Vue years

Owner complaints for the 2003 Saturn Vue are substantially higher than the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

482 reports with mileage · 140 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 316 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

29 crash reports9 fire reports20 injury reports

What owners actually said

622 reports
5,000 miles · Aug 5, 2004
Power Train

'03 SATURN VUE 4 VTI PURCHASED 6/03. SOON AFTER, FAILED TO GO IN DRIVE AT WORK. WOULD GO IN REVERSE BUT NOT MOVE IN DRIVE. SATURN GARAGE (LESS THAN A MILE FROM MY EMPLOYER) & SERVICE MANAGER & A TECH. CAME & DROVE IN REVERSE UNTIL FINALLY WENT IN DRIVE. TOOK TO GARAGE. THEY FLUSHED THE TRANSMISSION & TOP OFF FLUIDS. TOOK VEHIC…

Read full complaint

'03 SATURN VUE 4 VTI PURCHASED 6/03. SOON AFTER, FAILED TO GO IN DRIVE AT WORK. WOULD GO IN REVERSE BUT NOT MOVE IN DRIVE. SATURN GARAGE (LESS THAN A MILE FROM MY EMPLOYER) & SERVICE MANAGER & A TECH. CAME & DROVE IN REVERSE UNTIL FINALLY WENT IN DRIVE. TOOK TO GARAGE. THEY FLUSHED THE TRANSMISSION & TOP OFF FLUIDS. TOOK VEHICLE HOME & LATER LEAVING WORK, CAR WAS STUCK & WOULD NOT GO IN DRIVE. IT DID NOT MOVE & FRONT WHEELS DID NOT TURN. COWORKERS PUSHED ME UNTIL IT STARTED TO MOVE SLUGGISH IN DRIVE. IT SPUTTERED DOWN THE ROAD TO THE GARAGE. EACH TIME I TRIED TO ACCELERATE FROM A STOP THE CAR WOULD HESITATE, ALMOST STALL FOR SEVERAL SECONDS & RMP'S STUCK AT 4000. THEY FLUSHED THE TRANSMISSION, RECALIBRATED & ADDED TRANSMISSION ADDITIVE. I TOOK THE CAR HOME & WHILE I WAS PULLING INTO THE BUSIEST INTERSECTION IN NORTH CENTRAL WV IT FAILED TO ACCELERATE, RPM'S STUCK AT 4000 & SPUTTERED THRU THE INTERSECTION AT 10 MPH, OTHER VEHICLES HAD TO BRAKE HARD TO AVOID A REAR END COLLISION. I WAS SCARED & DAUGHTER WAS CRYING IN THE BACK AS OTHER DRIVERS BLEW HORNS & GAVE OBSCENE GESTURES. BACK TO GARAGE THE NEXT MORNING. TRANSMISSION FLUSHED, RECALIBRATED, ADDITIVE ADDED. 7/18/04 ON A BUSY HIGHWAY IN PA (INTERSTATE 279) DURING HEAVY TRAFFIC,TRIED TO ACCELERATE, RPM'S STUCK AT 4000, SLOWED TO 50MPH & OTHER VEHICLES SLAMMED ON BRAKES BEHIND ME. HAD ACCELERATER TO FLOOR & IT SPUTTERED FOR 1MILE AT 50MPH. PUMPED ACCELERATOR SEVERAL TIMES, FINALLY CAME OUT OF 4000RPM & STARTED TO REGAIN SPEED. I HAD TO PULL OFF THE ROAD TO REGAIN COMPOSURE BEFORE CONTINUING ON. 8/10/04, I HAVE ANOTHER APPT. TO HAVE TRANSMISSION LOOKED AT. I AM AFRAID TO DRIVE THIS CAR. CONTACTED SATURN & GEORGIA MCCONVILLE OF CUSTOMER ASSISTANCE CENTER CONTACTED THE LOCAL SERVICE DEPT. SHE ADVISED IN HER REPLY "WE NEED TO GIVE RON (SERVICE MANAGER) THE OPPORTUNITY TO ADDRESS ANY ISSUES YOU ARE CURRENTLY HAVING. CERTAINLY IF THIS VISIT DOES NOT ADDRESS THE CONCERN PLEASE DO NOT HESITATE TO CONTACT US." *AK

NHTSA ODI #10086221

Mileage unknown · Jul 29, 2004
Air BagsService Brakes, HydraulicCrashInjury

WHILE DRIVING AT 65 MPH ON A RAINY DAY CONSUMER APPLIED THE BRAKES TO SLOW DOWN THE SPEED, BUT THE BRAKES FAILED. VEHICLE ROLLED DOWN TWICE, AND LANDED UPSIDE DOWN ON AN EMBANKMENT. UPON IMPACT, AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES.*AK

NHTSA ODI #10083815

18,500 miles · Jul 29, 2004
Suspension

HAD VERY SIGNIFICANT SWAYING BACK & FORTH WHILE TRAVELING ON I-95 AT 70 MPH ON 4 OR 5 DIFFERENT OCCASIONS. DIDN'T HAPPEN ALL THE TIME BUT DID HAPPEN GOING DOWN TO FL AND ALSO RETURNING BACK FROM FL. ONLY NOTICEABLE AT HIGH SPEEDS.*AK

NHTSA ODI #10082914

Mileage unknown · Jul 28, 2004
Power Train

PROBLEMS WITH TRANSMISSION ON 2003 SATURN VUE. *MR THE CONSUMER WAS BACKING OUT OF THE DRIVEWAY ONTO HE MAIN ROAD AND THE VEHICLE DIED IN THE STREET. TWO DAYS LATER THE CONSUMER FOUND THAT THE VEHICLE NEEDED A TRANSMISSION. SIX WEEKS LATER THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT END. THERE WERE NO WARNING L…

Read full complaint

PROBLEMS WITH TRANSMISSION ON 2003 SATURN VUE. *MR THE CONSUMER WAS BACKING OUT OF THE DRIVEWAY ONTO HE MAIN ROAD AND THE VEHICLE DIED IN THE STREET. TWO DAYS LATER THE CONSUMER FOUND THAT THE VEHICLE NEEDED A TRANSMISSION. SIX WEEKS LATER THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT END. THERE WERE NO WARNING LIGHTS WHEN THE TRANSMISSION DIED. *SC *JB

NHTSA ODI #10087662

22,000 miles · Jul 28, 2004
Vehicle Speed Control

WHILE DRIVING ON THE INTERSTATE DURING A LIGHT SNOWSTORM, I PASSED UNDER A BRIDGE WHERE THERE WAS SOME ACCUMULATION OF WATER. I WAS TRAVELING (COASTING) AT APPROXIMATELY 50 TO 55 MILES PER HOUR (SPEED LIMIT 65) AND WHEN I BEGAN CROSSING THE WATER UNDER THE BRIDGE THE CAR'S ENGINE ACCELERATED FROM ABOUT 2500 RPM TO 5500 RPM. THE …

Read full complaint

WHILE DRIVING ON THE INTERSTATE DURING A LIGHT SNOWSTORM, I PASSED UNDER A BRIDGE WHERE THERE WAS SOME ACCUMULATION OF WATER. I WAS TRAVELING (COASTING) AT APPROXIMATELY 50 TO 55 MILES PER HOUR (SPEED LIMIT 65) AND WHEN I BEGAN CROSSING THE WATER UNDER THE BRIDGE THE CAR'S ENGINE ACCELERATED FROM ABOUT 2500 RPM TO 5500 RPM. THE CAR BEGAN TO SLIDE, AND ONLY RECOVERED AFTER THE ENGINE STOPPED ITS ACCELERATION OF RPM. ONCE I WAS OUT FROM UNDER THE BRIDGE AND THE ROAD WAS NOT AS WET THE RPM RETURNED TO NORMAL AND THE CAR STRAIGTHENED OUT. AT THE POINT OF ACCELERATION, I REMOVED MY FOOT FROM THE GAS PEDAL ENTIRELY, AND ALTHOUGH THE "TRACTION CONTROL" BUTTON IS TURNED ON AUTOMATICALLY WHEN YOU START THE CAR, THE WARNING LIGHT THAT NORMALLY COMES ON DURING TRACTION CONTROL DID NOT LIGHT, INDICATING THAT IT WAS NOT THE TRACTION CONTROL THAT WAS THE PROBLEM. SINCE THE CAR IS EQUIPPED WITH CRUISE CONTROL AND THE CONTROLS ARE ON THE STEERING WHEEL I DO NOT DRIVE WITH THE CRUISE CONTROL ON (I RARELY IF EVER USE THE CRUISE CONTROL AS I DO NOT BELIEVE IT IS SAFE). I TOOK THE CAR TO THE DEALER AND EXPLAINED WHAT HAPPENED, THE TECHNICIAN CHECKED THE CAR AND SAID THAT NOTHING HAD BEEN RECORDED ON THE COMPUTER AND NOTHING WAS MALFUNCTIONING. HE BELIEVED I USED THE CRUISE CONTROL INADVERTENTLY, WHICH IS NOT POSSIBLE. I BELIEVE THE VEHICLE HAS AN UNEXPECTED ACCELERATION PROBLEM. *AK

NHTSA ODI #10082892

18,900 miles · Jul 28, 2004
Electrical SystemEngine And Engine CoolingPower Train

FIRST MY ENGINE BLEW BECAUSE SATURN DID NOT PUT OIL BACK INTO MY VUE DURING A ROUTINE OIL CHANGE NEXT MY CONTROL COMPUTER IN THE VUE HAD TO BE REPLACED BECAUSE IT DID NOT WORK. NOW MY TRANSMISSION COVER NEEDS REPLACED. I ALSO HEAR ABOUT POTENTIAL PROBLEMS WITH THE REAR END SUSPENSION NOW. I BOUGHT A NEW VUE FOR ITS RELIABI…

Read full complaint

FIRST MY ENGINE BLEW BECAUSE SATURN DID NOT PUT OIL BACK INTO MY VUE DURING A ROUTINE OIL CHANGE NEXT MY CONTROL COMPUTER IN THE VUE HAD TO BE REPLACED BECAUSE IT DID NOT WORK. NOW MY TRANSMISSION COVER NEEDS REPLACED. I ALSO HEAR ABOUT POTENTIAL PROBLEMS WITH THE REAR END SUSPENSION NOW. I BOUGHT A NEW VUE FOR ITS RELIABILITY AND IT IS NOT RELIABLE ALL ON SATURNS FAULT.*AK

NHTSA ODI #10082877

Mileage unknown · Jul 27, 2004
Electrical SystemPower TrainStructure

I HAVE HAD SEVERAL PROBLEMS WITH MY 2003 VUE. FIRST, THE VTI TRANSMISSION SEEMS TO HESITATE AND OR SLIP WHEN ACCELERATING. THIS HAS HAPPENED ON SEVERAL OCCASIONS AT DIFFERENT SPEEDS, IT COMES AND GOES. IT ALSO SEEMS LOUDER THAT IT SHOULD BE WITH CLICKING NOISES, ESPECIALLY WHEN COLD. I TOOK THE CAR TO THE DEALER TO MAKE SURE…

Read full complaint

I HAVE HAD SEVERAL PROBLEMS WITH MY 2003 VUE. FIRST, THE VTI TRANSMISSION SEEMS TO HESITATE AND OR SLIP WHEN ACCELERATING. THIS HAS HAPPENED ON SEVERAL OCCASIONS AT DIFFERENT SPEEDS, IT COMES AND GOES. IT ALSO SEEMS LOUDER THAT IT SHOULD BE WITH CLICKING NOISES, ESPECIALLY WHEN COLD. I TOOK THE CAR TO THE DEALER TO MAKE SURE EVERYTHING WAS OK, I WAS TOLD THERE WAS NOTHING WRONG. SECOND, THE HORN IS VERY HARD TO USE, MY WIFE DOES NOT LIKE TO DRIVE IT BECAUSE SHE DOES MOSTLY CITY DRIVING AND NEEDS A HORN. IT'S NOT BROKEN, JUST VERY DIFFICULT TO USE AND I THINK A POTENTIAL HAZARD. FINALLY THERE ARE MANY OTHER SQEAKS AND RATTLES THAT DRIVE ME CRAZY. THE HEADLINER AROUND THE SUNROOF ON THE DRIVERS SIDE RATTLES A LOT. ALSO THE REAR TRUNK/LIFTGATE SQUEEKS AND AFTER CLOSER EXAMINATION I SAW THAT THE INSIDE PLASTIC WAS COMING APART FROM THE REAR TRUNK/LIFTGATE. I PUSHED IT BACK TOGETHER, BUT I THINK IT LOOSENS EVERYTIME I CLOSE THE TRUNK/LIFTGATE. NOTHING HAS BEEN DONE TO THE VEHICLE CONCERNING THESE PROBLEMS. *AL

NHTSA ODI #10082803

10,000 miles · Jul 27, 2004
Service Brakes, HydraulicSteeringSuspension

MY 2003 FWD SATURN VUE HAS HAD CONSTANT FRONT-END, STEERING, AND BRAKING ISSUES THAT COULD RESULT IN A CRASH. THE VUE HAS 34,000 MILES ON IT. SINCE 10,000 MILES, IT HAS BEEN IN THE SHOP NEARLY EVERY MONTH FOR LOOSE FRONT END SUSPENSION PARTS, LOOSE STEERING PARTS, LOOSE BRAKE PARTS, ETC. THE DEALERSHIP CLAIMS THEY CANNOT DUP…

Read full complaint

MY 2003 FWD SATURN VUE HAS HAD CONSTANT FRONT-END, STEERING, AND BRAKING ISSUES THAT COULD RESULT IN A CRASH. THE VUE HAS 34,000 MILES ON IT. SINCE 10,000 MILES, IT HAS BEEN IN THE SHOP NEARLY EVERY MONTH FOR LOOSE FRONT END SUSPENSION PARTS, LOOSE STEERING PARTS, LOOSE BRAKE PARTS, ETC. THE DEALERSHIP CLAIMS THEY CANNOT DUPLICATE THE PROBLEMS. ONCE THEY ARE DUPLICATED FOR THEM, THEY CLAIM TO REPLACE PARTS AND THAT THE ISSUES ARE RESOLVED, ALTHOUGH THERE IS LITTLE OR NO CHANGE IN SYMPTOMS. THE VEHICLE DOES NOT FEEL SAFE WHEN DRIVING IT, AND THE CURRENT PROBLEMS MAY RESULT IN A CRASH.*AK

NHTSA ODI #10082772

10,000 miles · Jul 8, 2004
Power Train

WHILE DRIVING ON THE HIGHWAY VEHICLE COMMENCED TO LOSE POWER FROM 50 MPH TO LESS THEN 5 MPH. VEHICLE WAS TOW TO THE DEALER, WHO INFORMED CONSUMER THAT THE PROBLEM WAS DUE TO TRANSMISSION SENSOR STICKING, WHICH OVERHEATED THE TRANSMISSION FLUID. DEALER REPLACED THE VALVE BODY AND THE TRANSMISSION FLUID. *AK

NHTSA ODI #10081548

10,600 miles · Jun 28, 2004
Power Train

2003 VUE AWD VTI 4-CYL  TRANSMISSION FAILED AT 10,229 MILES, DEALERSHIP REPAIRED. TRANSMISSION MAKES METALLIC RUBBING NOISE WHENEVER CAR IS DRIVEN FOR MORE THAN 10 MINUETS. ONLY HAPPENS ONCE CAR IS WARM. DEALERSHIP LOOKED AT IT AND SAID THEY ADDED SPECIAL FLUIDS WHICH TOOK CARE OF PROBLEM FOR 8,000 MILES. NOISE IS BACK.…

Read full complaint

2003 VUE AWD VTI 4-CYL  TRANSMISSION FAILED AT 10,229 MILES, DEALERSHIP REPAIRED. TRANSMISSION MAKES METALLIC RUBBING NOISE WHENEVER CAR IS DRIVEN FOR MORE THAN 10 MINUETS. ONLY HAPPENS ONCE CAR IS WARM. DEALERSHIP LOOKED AT IT AND SAID THEY ADDED SPECIAL FLUIDS WHICH TOOK CARE OF PROBLEM FOR 8,000 MILES. NOISE IS BACK. *AK

NHTSA ODI #10078944

Official recalls

1

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

PE06006 · Timing Chain Failure

Opened Jan 24, 2006 · Closed Jun 6, 2006

Status: closed (inferred from source dates) · Engine And Engine Cooling

ON DECEMBER 12, 2005, ODI RECEIVED A DEFECT PETITION (DP05-008) REQUESTING THE INVESTIGATION OF TIMING CHAIN FAILURES THAT COULD CAUSE STALLING IN SATURN VEHICLES EQUIPPED WITH THE 2.2L (L61) ENGINE. ODI OPENED PE06-006 ON JANUARY 24, 2006, WITH 24 VEHICLE OWNER COMPLAINTS THAT ALLEGED A BROKEN TIMING CHAIN CAUSED THE VEHICLE TO STOP OPERATING.ON APRIL 12, 2006, ODI RECEIVED INFORMATION FROM GENERAL MOTORS (GM) CONCERNING TIMING CHAIN FAILURES IN APPROXIMATELY 412,000 MODEL YEAR (MY) 2000 THROUGH 2003 SATURN L-SERIES AND ION VEHICLES WITH 2.2L ENGINES. GM'S RESPONSE INCLUDED 1,020 OWNER COMPLAINTS AND FIELD REPORTS CONCERNING TIMING CHAIN FAILURE, INCLUDING 228 THAT ALLEGED THE FAILURE CAUSED THE VEHICLE TO STALL WHILE DRIVING.GM ALSO PROVIDED WARRANTY CLAIM DATA THAT SHOWED 1,902 SUBJECT VEHICLES RECEIVING TIMING CHAIN REPAIRS, INCLUDING 261 WHICH INDICATED THAT A STALL WHILE DRIVING RESULTED FROM THE FAILURE.THE GM COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS THAT DID NOT CONTAIN SUFFICIENT INFORMATION TO DETERMINE THAT A STALL WHILE DRIVING OCCURRED WERE PROVIDED IN THE CATEGORY OTHER.GM STATED THAT THE MAJORITY OF THESE INCIDENTS PROBABLY OCCURRED WHILE THE VEHICLES WERE PARKED SINCE THE TIMING CHAIN IS MORE LIKELY TO BREAK DURING HIGH CHAIN LOAD SITUATIONS, SUCH AS ENGINE STARTUP.GM'S DATA SHOWED ELEVATED FAILURE RATES IN APPROXIMATELY 20,500 MY 2001 L-SERIES VEHICLES PRODUCED DURING A FOUR MONTH PERIOD FROM NOVEMBER 2000 THROUGH FEBRUARY 2001.OVER ONE-THIRD OF GM'S TOTAL COMPLAINTS AND FIELD REPORTS (34.3%) AND WARRANTY CLAIMS (38.2%) INVOLVED L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, WHICH ARE ONLY ABOUT 5% OF SUBJECT VEHICLE PRODUCTION.THE TIMING CHAIN FAILURE RATE IN THE VEHICLES BUILT DURING THIS RANGE IS OVER 10 TIMES GREATER THAN THE REMAINING SUBJECT VEHICLE POPULATION. FOR THE MY 2001 L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, THE 36-MONTH FAILURE RATE FOR REPAIRS INVOLVING STALL WHILE DRIVING IS SLIGHTLY UNDER ONE PERCENT.HOWEVER, IF THE INCIDENTS CODED AS OTHER ARE ADDED, THE 36-MONTH FAILURE RATE RISES TO NEARLY FIVE PERCENT FOR THOSE VEHICLES.ODI AND GM ARE CONTINUING TO ASSESS THE NUMBER OF COMPLAINTS AND WARRANTY CLAIMS CODED BY GM AS OTHER THAT INVOLVE INCIDENTS OF STALL WHILE DRIVING.GM'S STATISTICAL MODELING OF THE FAILURE DATA INITIALLY CONCLUDED THAT THE FAILURE RATES WERE DECLINING WITH AGE AND MILEAGE FOR ANY SET OF WARRANTY DATA ANALYZED (E.G., STALL WHILE DRIVING, OTHER OR COMBINED).HOWEVER, SUBSEQUENT ANALYSIS SHOWED THAT THE FAILURE RATES ARE INCREASING. BASED ON THE HIGH COMPLAINT AND WARRANTY RATES FOR TIMING CHAIN FAILURE IN THE 4-MONTH PRODUCTION PERIOD FOR THE MY 2001 L-SERIES VEHICLES, THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE FREQUENCY OF STALL INCIDENTS DUE TO TIMING CHAIN FAILURES IN THOSE VEHICLES (EA06-009).

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.