NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
48 reportsClear category filter117,000 miles · Jul 14, 2008
Suspension
WHEEL BEARING REPLACED 3 TIMES NOW ON THE SAME WHEEL. I HAVE HAD TO REPLACE THE WHEEL BARRING TWICE SO FAR FOR A 2003 VUE, NONE OF THIS WOULD BE COVERED UNDER WARRANTY BECAUSE ACCORDING TO SATURN, IT ALL STARTED WHEN I HAD TO MUCH MILEAGE. I'M ABOUT TO REPLACE IT AGAIN FOR THE 3RD TIME AND I THOUGHT I SAW THAT THERE WAS A …
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WHEEL BEARING REPLACED 3 TIMES NOW ON THE SAME WHEEL. I HAVE HAD TO REPLACE THE WHEEL BARRING TWICE SO FAR FOR A 2003 VUE, NONE OF THIS WOULD BE COVERED UNDER WARRANTY BECAUSE ACCORDING TO SATURN, IT ALL STARTED WHEN I HAD TO MUCH MILEAGE. I'M ABOUT TO REPLACE IT AGAIN FOR THE 3RD TIME AND I THOUGHT I SAW THAT THERE WAS A RECALL BUT APPARENTLY NOT. THERE IS NO CRASH TO REPORT BECAUSE IT MAKES THIS TERRIBLE NOISE THAT LETS ME KNOW WHAT IS HAPPENING AND I CAN REPLACE IT BEFORE IT GETS BAD. *TR
NHTSA ODI #10234301
Mileage unknown · May 19, 2008
SuspensionTires
I HAVE HAD CONTINUED SUSPENSION PROBLEMS WITH MY 2003 SATURN VUE AWD V-6. I HAVE GONE THROUGH SEVERAL SETS OF TIRES WITH THE TIRES WEARING UNEVENLY. I HAVE TAKEN IT TO THE DEALERSHIP, COMPLAINING OF LOUD NOISE COMING FROM THE FRONT END NEAR THE TIRES. THEY DID NOT FIND IT. I HAVE HAD THE SWAY BARS REPLACED, AND NOW BELIEVE THA…
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I HAVE HAD CONTINUED SUSPENSION PROBLEMS WITH MY 2003 SATURN VUE AWD V-6. I HAVE GONE THROUGH SEVERAL SETS OF TIRES WITH THE TIRES WEARING UNEVENLY. I HAVE TAKEN IT TO THE DEALERSHIP, COMPLAINING OF LOUD NOISE COMING FROM THE FRONT END NEAR THE TIRES. THEY DID NOT FIND IT. I HAVE HAD THE SWAY BARS REPLACED, AND NOW BELIEVE THAT MY FRONT WHEEL BEARING NEED TO BE REPLACED. I HAVE SUBSEQUENTLY FOUND MANY, MANY COMPLAINTS ON THE INTERNET DEALING WITH THE SAME PROBLEM, OF SUSPENSION, WHEEL BEARING FAILURE, AND LOUD NOISE COMING FROM THE VEHICLES. I HAVE ALSO FOUND MULTIPLE CASES WHERE OWNERS HAVE HAD TO REPLACE THEIR WHEEL BEARING MORE THAN ONCE. I AM VERY CONCERNED ABOUT MY SAFETY, NOW THAT I KNOW THAT IT IS NOT AN ISOLATED INCIDENT. *TR
NHTSA ODI #10228224
71,000 miles · Apr 19, 2007
Suspension
I AM DISSATISFIED WITH THE CORRECTIVE ACTION TOWARDS SATURN VUE RECALL CAMPAIGN # 04067001. THE INSIDE PIVOT BOLT ON THE DRIVER SIDE REAR LATERAL LINK SHEARED OFF ON OUR SATURN VUE BEFORE HAVING THE RECALL WORK PERFORMED. THE BOLT I AM TALKING ABOUT IS THE M12-1.75X85MM 10.9 HARDNESS BOLT. MOMENTS BEFORE THE BOLT BROKE, MY WIFE …
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I AM DISSATISFIED WITH THE CORRECTIVE ACTION TOWARDS SATURN VUE RECALL CAMPAIGN # 04067001. THE INSIDE PIVOT BOLT ON THE DRIVER SIDE REAR LATERAL LINK SHEARED OFF ON OUR SATURN VUE BEFORE HAVING THE RECALL WORK PERFORMED. THE BOLT I AM TALKING ABOUT IS THE M12-1.75X85MM 10.9 HARDNESS BOLT. MOMENTS BEFORE THE BOLT BROKE, MY WIFE AND ONLY CHILD WERE ON THE HIGHWAY. LUCKILY SHE WAS OFF THE HIGHWAY AND ONLY TRAVELING AROUND 20 MPH ROUNDING A CORNER WHEN THE BOLT SHEARED OFF. THAT VERY BOLT THAT SHEARED OFF WAS REPLACED WITH THE EXACT SAME DIAMETER AND HARDNESS BOLT AS PART OF THE CORRECTIVE ACTION. TO ME, SATURN IS STILL COMPROMISING THE SAFETY OF MY WIFE AND ONLY CHILD. I CRAWLED UNDER A 2007 SATURN VUE ON THE SHOWROOM FLOOR AT SATURN OF BINGHAMTON. JUST AS I SUSPECTED...........THAT VERY SAME PIVOT BOLT UNDER THE 2007 WAS MUCH LARGER IN DIAMETER (16MM IN DIAMETER ROUGHLY). SO THIS WAS OBVIOUSLY APPARENT IN THE ENGINEERS DESIGN, BECAUSE THEY MADE A CHANGE TO THE NEWER VEHICLES. IT WAS OBVIOUSLY A DESIGN FLAW, SO WHY WASN'T OURS FIXED CORRECTLY? WHAT'S FROM KEEPING THIS SAME BOLT FROM SHEARING OFF AGAIN IN SAY 2 OR 3 YEARS. THE M12 BOLT OBVIOUSLY DOESN'T HAVE THE SHEAR STRENGTH FOR THAT APPLICATION. THAT IS WHY THEY ARE NOW PUTTING A MUCH LARGER DIAMETER BOLT IN ITS PLACE ON THE NEWER MODELS. ALL THESE 2002-2004 SATURN VUE OWNERS IN THE COUNTRY HAVE WARM AND FUZZY FEELINGS ABOUT FEELING SAFE IN THEIR VEHICLE AGAIN NOW THAT THEY HAD THE RECALL CAMPAIGN PERFORMED. WHEN IN FACT THE MAJORITY DON??T EVEN HAVE A CLUE WHAT THE RECALL ENTAILED. SATURN IS BANKING ON THESE VEHICLES TO BE IN THE SCRAP YARD BEFORE ANYTHING MAJOR HAPPENS AGAIN. THIS IS A VERY SERIOUS ISSUE, AND NEEDS TO BE ADDRESSED!!! I ADDRESSED THIS ISSUE WITH SATURN CUSTOMER SERVICE ALREADY. THEY ARE BASICALLY SAYING TOUGH LUCK, THE RECALL CORRECTIVE ACTION IS WHAT IT IS. *JB
NHTSA ODI #10188387
40,644 miles · Mar 2, 2007
Suspension
TL*- THE CONTACT HAS A 2003 SATURN VUE AND STATED THAT THE VEHICLE WAS MAKING A NOISE THAT SOUNDED LIKE A PLANE TAKING OFF WHILE DRIVING AT 50 MPH OR ABOVE. WHILE TURNING AT SLOW SPEED THERE WAS A CREAKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT HAD A FAILURE WITH THE HUB ASSEMBLY AT 40,644 MILES AND REPLACED T…
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TL*- THE CONTACT HAS A 2003 SATURN VUE AND STATED THAT THE VEHICLE WAS MAKING A NOISE THAT SOUNDED LIKE A PLANE TAKING OFF WHILE DRIVING AT 50 MPH OR ABOVE. WHILE TURNING AT SLOW SPEED THERE WAS A CREAKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT HAD A FAILURE WITH THE HUB ASSEMBLY AT 40,644 MILES AND REPLACED THE HUB ASSEMBLY. AT 46,972 THE CONTACT HAD THE SAME FAILURE AND REPLACED THE HUB ASSEMBLY. THE VEHICLE WAS NOW HAVING THE SAME SYMPTOMS THEY HAD IN THE PRIOR FAILURES BEFORE THEY REPLACED THE HUB ASSEMBLY. THE CONTACT CAN PROVIDE ANY INVOICE REPAIR IF NEEDED. THE CURRENT MILEAGE WAS 65000.*AK
NHTSA ODI #10183993
Mileage unknown · Sep 18, 2006
Parking BrakeSuspensionTires
SQUEAK NOISE INTERMITTENT WHEN FIRST OBTAINED VEHICLE. ADJUSTMENTS MADE PERIODICALLY UNDER WARRANTY ( TO DASHBOARD ETC.) NOISE SEEMED TO GO AWAY BUT ALWAYS CAME BACK. NOISE BECAME LOUDER, AND MORE LIKE A CREAKING NOISE, WHEN AT LOW SPEEDS OR OVER BUMPS WHEN BRAKE IS NOT BEING PRESSED. TOOK VUE IN WHILE UNDER 49,700 MILES, VISU…
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SQUEAK NOISE INTERMITTENT WHEN FIRST OBTAINED VEHICLE. ADJUSTMENTS MADE PERIODICALLY UNDER WARRANTY ( TO DASHBOARD ETC.) NOISE SEEMED TO GO AWAY BUT ALWAYS CAME BACK. NOISE BECAME LOUDER, AND MORE LIKE A CREAKING NOISE, WHEN AT LOW SPEEDS OR OVER BUMPS WHEN BRAKE IS NOT BEING PRESSED. TOOK VUE IN WHILE UNDER 49,700 MILES, VISUAL INSPECTION FOUND FRONT STABILIZER LINKS TO BE NOISY. I DECLINED THEM REPAIRING IT AS THEY WOULD NOT REPLACE FRO FREE OR DISCOUNT, EVEN WITH SUCH LOW MILEAGE, AND NOISE HAS BEEN PRESENT. I STOPPED TAKING IT TO THE DEALER AFTER WARRANTY WAS UP AS THEY HAVE A REPUTATION IN TOWN TO NOT WORK WITH THE CUSTOMER. LATERAL LINKS WERE ALREADY REPLACED UNDER WARRANTY, I FEEL THE STABILIZER LINKS SHOULD BE REPLACED FREE ALSO, WITH SUCH LOW MILEAGE. I WILL TAKE IT TO A MECHANIC AND HAVE IT DOWN, FOR MY OWN SAFETY, BUT I FEEL I DESERVE REIMBURSEMENT FOR THAT AS WELL AS THE FRONT AND REAR BRAKES I JUST HAD PUT ON AND FRONT WHEEL BEARING! I ALSO HAD TO REPLACE ALL 4 TIRES ON CAR DUE TO WEAR, AND CAR HAD LESS THAN 4500 MILES ON IT. *NM
NHTSA ODI #10168529
1 miles · Sep 13, 2006
Engine And Engine CoolingPower TrainService Brakes, Hydraulic
CV JOINTS WERE REPLACED AT 22000 NOW AGAINAT 37000 I NEED TO REPLACE THEM. FRONT ROTORS WERE REPLACED AT 22000 AND AGAIN AT 33000 TIMING BELT AT 20000 NEEDED REPLACEMENT I REPLACED THE MAIN COMPUTER CONTROLLER IN AUG 2006. THIS CAR IS A PIECE OF CRAP AND I WILL NEVER BUY A SATURN AGAIN I BOUGHT THIS BRAND NEW OFF THE LOT IN …
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CV JOINTS WERE REPLACED AT 22000 NOW AGAINAT 37000 I NEED TO REPLACE THEM. FRONT ROTORS WERE REPLACED AT 22000 AND AGAIN AT 33000 TIMING BELT AT 20000 NEEDED REPLACEMENT I REPLACED THE MAIN COMPUTER CONTROLLER IN AUG 2006. THIS CAR IS A PIECE OF CRAP AND I WILL NEVER BUY A SATURN AGAIN I BOUGHT THIS BRAND NEW OFF THE LOT IN JAN 2003 AND HAVE HAD MAJOR THINGS GO WRONG. I ALSO NEED TO NOW REPLACE THE TIRES ( DULLERS) AT 37000 BECAUSE I AM HYDROPLANNG ALL OVER THE PLACE.I HAD A LOUD SOUND FROM MY PASSENGER WINDOW THAT TOOK 2 YEARS TO DIAGNOSIS AND REPAIR AND THE REAR END WAS RECALLED AND THE COOLING FAN REPLACED AT 24000. *NM
NHTSA ODI #10168187
51,000 miles · Aug 29, 2006
Suspension
I HAVE A 2003 SATURN VUE @51,000 MILES BOTH FRONT AND BACK WHEEL BEARINGS NEED REPLACING. I HAVE REPLACED THE FRONT AT MY EXPENSE ($550.77) THE BACK ONE ALSO NEEDS TO BE REPLACED. THIS CAN BE DANGEROUS NOT ONLY TO MYSELF, ANY PASSENGERS IN MY VEHICLE OR OTHER MOTORISTS. *JB
NHTSA ODI #10167005
Mileage unknown · Aug 9, 2006
Electrical SystemEngine And Engine CoolingEquipment
2003 SATURN VUE FAILED TO START. *KB THE VEHICLE MADE SQUEAKING NOISES WHEN THE CONSUMER MADE A RIGHT TURN, IN ADDITION TO VARIOUS OTHER RUMBLINGS. THE CONSUMER EXPERIENCED PROBLEMS WITH THE ROTORS, BEARINGS AND TRANSMISSION. A SPECIAL WHEEL BEARING HAD TO BE ORDERED AS WELL AS A SPECIAL SIDE COVER AND HARDWARE FOR THE TRANSMI…
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2003 SATURN VUE FAILED TO START. *KB THE VEHICLE MADE SQUEAKING NOISES WHEN THE CONSUMER MADE A RIGHT TURN, IN ADDITION TO VARIOUS OTHER RUMBLINGS. THE CONSUMER EXPERIENCED PROBLEMS WITH THE ROTORS, BEARINGS AND TRANSMISSION. A SPECIAL WHEEL BEARING HAD TO BE ORDERED AS WELL AS A SPECIAL SIDE COVER AND HARDWARE FOR THE TRANSMISSION. THE COOLANT SWITCH WAS DEFECTIVE. THE REAR WIPERS WOULD STICK. THE GAS GAUGE WOULD ONLY READ 3/4 FULL. THE AIR CONDITION STOPPED WORKING AND THE HOT AND COLD KNOB DID NOT GO ALL THE TO COOL. THE STARTER WAS REPLACED WHICH WAS THE REASON THE VEHICLE WASN'T STARTING. THE TRANSFER CASE SEAL WAS REPLACED. *JB
NHTSA ODI #10165813
3 miles · Jul 5, 2006
Power TrainSuspension
DT*: THE CONTACT STATED THERE HAS BEEN ONGOING PROBLEMS WITH THE VEHICLE SINCE IT WAS PURCHASED. THE SUSPENSION WAS UNSTABLE WHICH CAUSED THE VEHICLE TO SWAY AND TRANSMISSION CAUSED THE VEHICLE TO PULL TO ONE SIDE. THE SALES DEALER HAS INSPECTED THE VEHICLE SEVERAL TIMES AND DETERMINED THERE WAS NOTHING WRONG WITH THE VEHICLE. T…
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DT*: THE CONTACT STATED THERE HAS BEEN ONGOING PROBLEMS WITH THE VEHICLE SINCE IT WAS PURCHASED. THE SUSPENSION WAS UNSTABLE WHICH CAUSED THE VEHICLE TO SWAY AND TRANSMISSION CAUSED THE VEHICLE TO PULL TO ONE SIDE. THE SALES DEALER HAS INSPECTED THE VEHICLE SEVERAL TIMES AND DETERMINED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT WAS INFORMED BY THE DEALER THE 30-DAY LIMIT ON A LEMON HAD EXPIRED.
NHTSA ODI #10161421
Mileage unknown · Jun 13, 2006
EquipmentSuspension
I HAVE A 2003 SATURN VUE. SINCE I PURCHASED THIS VEHICLE, I HAVE NOW HAD 5 WHEEL BEARINGS REPLACED, ONE PER WHEEL AND 2 ON PASSENGER FRONT SIDE. THE FIRST 4 WERE COVERED UNDER WARRANTY BUT THE LAST ONE COST $410 TO HAVE REPLACED. I COMPLAINED ABOUT THE COST AND SINCE I HAD EACH WHEEL BEARING REPLACED AT THE DEALERSHIP, THEY O…
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I HAVE A 2003 SATURN VUE. SINCE I PURCHASED THIS VEHICLE, I HAVE NOW HAD 5 WHEEL BEARINGS REPLACED, ONE PER WHEEL AND 2 ON PASSENGER FRONT SIDE. THE FIRST 4 WERE COVERED UNDER WARRANTY BUT THE LAST ONE COST $410 TO HAVE REPLACED. I COMPLAINED ABOUT THE COST AND SINCE I HAD EACH WHEEL BEARING REPLACED AT THE DEALERSHIP, THEY ONLY CHARGED ME 25% OF THE COST. FIVE WHEEL BEARINGS IN 3 YEARS IN NOT A VERY GOOD RECORD. I WOULD LIKE TO HAVE THIS ISSUE RESEARCHED BECAUSE, TO ME, IT SEEMS THAT IT IS EITHER A LEMON OR A RECALL ITEM. *NM
NHTSA ODI #10159711
NHTSA investigations
2PE06006 · Timing Chain Failure
Opened Jan 24, 2006 · Closed Jun 6, 2006
Status: closed (inferred from source dates) · Engine And Engine Cooling
ON DECEMBER 12, 2005, ODI RECEIVED A DEFECT PETITION (DP05-008) REQUESTING THE INVESTIGATION OF TIMING CHAIN FAILURES THAT COULD CAUSE STALLING IN SATURN VEHICLES EQUIPPED WITH THE 2.2L (L61) ENGINE. ODI OPENED PE06-006 ON JANUARY 24, 2006, WITH 24 VEHICLE OWNER COMPLAINTS THAT ALLEGED A BROKEN TIMING CHAIN CAUSED THE VEHICLE TO STOP OPERATING.ON APRIL 12, 2006, ODI RECEIVED INFORMATION FROM GENERAL MOTORS (GM) CONCERNING TIMING CHAIN FAILURES IN APPROXIMATELY 412,000 MODEL YEAR (MY) 2000 THROUGH 2003 SATURN L-SERIES AND ION VEHICLES WITH 2.2L ENGINES. GM'S RESPONSE INCLUDED 1,020 OWNER COMPLAINTS AND FIELD REPORTS CONCERNING TIMING CHAIN FAILURE, INCLUDING 228 THAT ALLEGED THE FAILURE CAUSED THE VEHICLE TO STALL WHILE DRIVING.GM ALSO PROVIDED WARRANTY CLAIM DATA THAT SHOWED 1,902 SUBJECT VEHICLES RECEIVING TIMING CHAIN REPAIRS, INCLUDING 261 WHICH INDICATED THAT A STALL WHILE DRIVING RESULTED FROM THE FAILURE.THE GM COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS THAT DID NOT CONTAIN SUFFICIENT INFORMATION TO DETERMINE THAT A STALL WHILE DRIVING OCCURRED WERE PROVIDED IN THE CATEGORY OTHER.GM STATED THAT THE MAJORITY OF THESE INCIDENTS PROBABLY OCCURRED WHILE THE VEHICLES WERE PARKED SINCE THE TIMING CHAIN IS MORE LIKELY TO BREAK DURING HIGH CHAIN LOAD SITUATIONS, SUCH AS ENGINE STARTUP.GM'S DATA SHOWED ELEVATED FAILURE RATES IN APPROXIMATELY 20,500 MY 2001 L-SERIES VEHICLES PRODUCED DURING A FOUR MONTH PERIOD FROM NOVEMBER 2000 THROUGH FEBRUARY 2001.OVER ONE-THIRD OF GM'S TOTAL COMPLAINTS AND FIELD REPORTS (34.3%) AND WARRANTY CLAIMS (38.2%) INVOLVED L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, WHICH ARE ONLY ABOUT 5% OF SUBJECT VEHICLE PRODUCTION.THE TIMING CHAIN FAILURE RATE IN THE VEHICLES BUILT DURING THIS RANGE IS OVER 10 TIMES GREATER THAN THE REMAINING SUBJECT VEHICLE POPULATION. FOR THE MY 2001 L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, THE 36-MONTH FAILURE RATE FOR REPAIRS INVOLVING STALL WHILE DRIVING IS SLIGHTLY UNDER ONE PERCENT.HOWEVER, IF THE INCIDENTS CODED AS OTHER ARE ADDED, THE 36-MONTH FAILURE RATE RISES TO NEARLY FIVE PERCENT FOR THOSE VEHICLES.ODI AND GM ARE CONTINUING TO ASSESS THE NUMBER OF COMPLAINTS AND WARRANTY CLAIMS CODED BY GM AS OTHER THAT INVOLVE INCIDENTS OF STALL WHILE DRIVING.GM'S STATISTICAL MODELING OF THE FAILURE DATA INITIALLY CONCLUDED THAT THE FAILURE RATES WERE DECLINING WITH AGE AND MILEAGE FOR ANY SET OF WARRANTY DATA ANALYZED (E.G., STALL WHILE DRIVING, OTHER OR COMBINED).HOWEVER, SUBSEQUENT ANALYSIS SHOWED THAT THE FAILURE RATES ARE INCREASING. BASED ON THE HIGH COMPLAINT AND WARRANTY RATES FOR TIMING CHAIN FAILURE IN THE 4-MONTH PRODUCTION PERIOD FOR THE MY 2001 L-SERIES VEHICLES, THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE FREQUENCY OF STALL INCIDENTS DUE TO TIMING CHAIN FAILURES IN THOSE VEHICLES (EA06-009).
PE04052 · Rear Suspension Toe Control Link
Opened Jul 22, 2004 · Closed Nov 1, 2004
Status: closed (inferred from source dates) · Suspension; Suspension:rear
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
Additional source detail variants (2)
Suspension
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
Suspension:rear
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.