MY KEY SOMETIMES WON'T GO INTO IGNITON AND ONCE IT DOES, IT SOMETIMES FALLS OUT WHILE I AM DRIVING OR THE CAR LOSES POWER WHILE I'M DRIVING. IS THIS PROBLEM A PART OF THE GM RECALLS FOR 2003 SATURNS ?? *TR
2003 Saturn Vue
Owner reports · Recalls · Investigations
More warning signs than most Vue years
Owner complaints for the 2003 Saturn Vue are substantially higher than the model-year median of 276.
About this comparison →How this year compares
Owner complaints by model year
Compare all Vue years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
482 reports with mileage · 140 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 316 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
29 reportsTL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS N…
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TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. *TR
TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1…
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TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *TR
TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND STALLED. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE LOST COMPLETE ELECTRICAL POWER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILU…
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TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND STALLED. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE LOST COMPLETE ELECTRICAL POWER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 93,000.
WHILE DRIVING THE CAR WILL RANDOMLY LOSE POWER, THE SECURITY LIGHT BLINKS 3 TIMES THEN THE CAR WILL EITHER REGAIN POWER OR SHUT OFF. *TR
I PURCHASED THIS CAR IN 12/2009 AND ONE DAY IN APRIL 2010,I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN, MY CAR DIDN'T WANT TO GO ANYWHERE. I HAVE TO GET A NEW TRANSMISSION THAT COST ME $4200 AND I EVEN WORKED FOR THE COMPANY WHERE I HAD BOUGHT THE CAR AND WHERE I HAD TO HAVE IT REPAIRED AT. THEN IN 11/2012, GOOD THING THE…
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I PURCHASED THIS CAR IN 12/2009 AND ONE DAY IN APRIL 2010,I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN, MY CAR DIDN'T WANT TO GO ANYWHERE. I HAVE TO GET A NEW TRANSMISSION THAT COST ME $4200 AND I EVEN WORKED FOR THE COMPANY WHERE I HAD BOUGHT THE CAR AND WHERE I HAD TO HAVE IT REPAIRED AT. THEN IN 11/2012, GOOD THING THE TRANSMISSION WAS STILL UNDER WARRANTY BECAUSE I HAD TO HAVE IT REPLACED AGAIN. WELL I WAS ONCE AGAIN DRIVING DOWN THE STREET AND MY CAR DID THE EXACT SAME THING AS IT DID THE LAST 2 TIMES. I HAD TO HAVE IT TOWED TO A GARAGE AND FOUND OUT THAT THERE'S METAL CHIPS IN MY TRANSMISSION. I CONTACTED THE DEALERSHIP WHERE THE FIRST TRANSMISSION WAS PUT IN AND MY WARRANTY EXPIRED 4/2013. I CONTACTED GM AND EVERYONE I COULD WITH NO HELP. I'VE READ SEVERAL PEOPLE ARE HAVING THE SAME EXACT THING GOING ON WITH THEIR VUES AND HEARD THAT GM SETTLE A RECALL ON VUES TRANSMISSIONS. WHEN ARE YOU GOING TO DO SOMETHING ABOUT THIS PROBLEM AND WHEN ARE WE GETTING REIMBURSED FOR OUR TROUBLES. *TR
ON 11/13/2013, I STARTED MY CAR AND THERE WAS A HORRIBLE SOUND AND IT STALLED. I HAD TO HAVE THE VEHICLE TOWED TO THE PEOPLE WHO USUALLY WORKED ON MY VEHICLE. I DID NOT TAKE IT TO A DEALER, AS I COULD NOT AFFORD A DEALER. I WAS TOLD IT WAS THE TIMING CHAIN AS THEY COULD HEAR IT WHIPPING AROUND WHEN THEY TRIED TO START THE VEHICL…
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ON 11/13/2013, I STARTED MY CAR AND THERE WAS A HORRIBLE SOUND AND IT STALLED. I HAD TO HAVE THE VEHICLE TOWED TO THE PEOPLE WHO USUALLY WORKED ON MY VEHICLE. I DID NOT TAKE IT TO A DEALER, AS I COULD NOT AFFORD A DEALER. I WAS TOLD IT WAS THE TIMING CHAIN AS THEY COULD HEAR IT WHIPPING AROUND WHEN THEY TRIED TO START THE VEHICLE. THEY ADVISED ME THAT WHEN THIS HAPPENS IT DAMAGES THE ENGINE. I CALLED A HYUNDAI DEALER AS HYUNDAI IS THE DEALERSHIP I BOUGHT THE VEHICLE FROM. I WAS TOLD THAT WHEN THIS HAPPENS WITH THE TIMING CHAIN IT DOES DAMAGE THE ENGINE AND THAT IT WOULD COST $4000-$7000 TO HAVE THE ENGINE REPLACED. AT NO TIME WAS I TOLD I COULD BRING IT IN AND HAVE IT EVALUATED. I ONLY KNOW THAT I SPOKE WITH SOMEONE THERE AND HE FELT THAT THIS WOULD NOT HAVE HAPPENED IF I HAD USED THE DEALERSHIP ALL ALONG. I AM ON LIMITED INCOME AND CAN'T AFFORD A LOT SO AFTER CHECKING PLACES WHO COULD BUY THE CAR FROM ME I FOUND SOMEONE WHO WOULD GIVE ME $400 FOR THE VEHICLE. AT NO TIME WHEN I PURCHASED THIS VEHICLE IN 8/2007 WAS I TOLD THAT THERE WAS A TIMING CHAIN ISSUE. THEY WOULD NOT TELL ME BECAUSE THEY KNEW I WOULD NOT BUY THE VEHICLE IF THEY DID. ALL GM SAYS IS THAT THERE WAS NO RECALL. THERE WAS NO RECALL BUT BECAUSE THE DEALERSHIP SHOULD HAVE BEEN AWARE THAT THERE WAS A TIMING CHAIN ISSUE WITH THIS VEHICLE I SHOULD HAVE BEEN ADVISED THAT THERE WAS A PROBLEM INVOLVED WITH THE VEHICLE I WAS PURCHASING. THIS DEFINES NEGLECT: HAVING KNOWLEDGE OR SHOULD HAVE HAD KNOWLEDGE OF A PROBLEM AND NOT ADVISING THE PURCHASER OF SAID PROBLEM. THEREFORE, HYUNDAI SHOULD HAVE KNOWN (AS IT IS A GM DEALERSHIP) OR DID KNOW THERE WAS A PROBLEM AND FAILED TO ADVISE ME, THE BUYER, AND I WAS HARMED BY THIS NEGLIGENCE. I AM STILL PAYING ON SOME OF THE WORK I HAD DONE ON THIS VEHICLE. I FEEL I SHOULD BE COMPENSATED IN SOME WAY. *TR
I LOST THE ABILITY TO GO FORWARD. THE VEHICLE WILL ONLY GO IN REVERSE. I WAS IN A PARKING LOT WITH MY MOTHER AND WENT INTO REVERSE AND WHEN I TRIED TO GO FORWARD THE ENGINE WOULD ONLY REV. AFTER MANY TRIES TO GET IT TO WORK I WAS ABLE TO GET IT TO THE DEALERSHIP AND I WAS TOLD THAT THE TRANSMISSION I HAD REPLACED JUST 32000 M…
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I LOST THE ABILITY TO GO FORWARD. THE VEHICLE WILL ONLY GO IN REVERSE. I WAS IN A PARKING LOT WITH MY MOTHER AND WENT INTO REVERSE AND WHEN I TRIED TO GO FORWARD THE ENGINE WOULD ONLY REV. AFTER MANY TRIES TO GET IT TO WORK I WAS ABLE TO GET IT TO THE DEALERSHIP AND I WAS TOLD THAT THE TRANSMISSION I HAD REPLACED JUST 32000 MILES EARLIER HAD FAILED. THIS IS THE SECOND TRANSMISSION. THE CAR HAS APPROXIMATELY 130000 MILES. NOT REALLY SURE SINCE IT HAS BEEN SETTING IN MY DRIVEWAY SINCE THIS HAPPENED AND I CAN'T GET IT TO TURN OVER TO BE ABLE TO SEE THE MILEAGE. WHILE AT THE DEALERSHIP IT DID IT AGAIN. THEY WERE ABLE TO GET IT IN GEAR SO I COULD GET IT HOME. THERE ARE MANY CONSUMERS HAVING WORSE SAFETY ISSUES. TAKE A LOOK AT EDMUNDS.COM AND LOOK AT THE SATURN BLOG. SOME HAVE HAD THEIRS GO OUT WHILE IN TRAFFIC, WHILE AWAY ON TRIPS, ON HIGHWAYS. ETC..... *TR
IT DOSENT MATTER WHAT TIME OF DAY IT IS BUT WHEN I TURN ON CAR THERE IS A WHINDING NOISE THAT IS VERY DISTINCTIVE SOUND AND SEEMS TO BE GETTING LOUDER IN PARK AND NEUTRAL. WHEN I PUT CAR IN DRIVE IT GOES AWAY PUT IN PARK COMES BACK. I ALSO HAVE RATTLING IN LEFT FRONT DRIVER SIDE AROUND TIE ROAD END AREA. WHEN I TURN TO THE RI…
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IT DOSENT MATTER WHAT TIME OF DAY IT IS BUT WHEN I TURN ON CAR THERE IS A WHINDING NOISE THAT IS VERY DISTINCTIVE SOUND AND SEEMS TO BE GETTING LOUDER IN PARK AND NEUTRAL. WHEN I PUT CAR IN DRIVE IT GOES AWAY PUT IN PARK COMES BACK. I ALSO HAVE RATTLING IN LEFT FRONT DRIVER SIDE AROUND TIE ROAD END AREA. WHEN I TURN TO THE RIGHT BUT NOT TURNING LEFT AT THIS TIME. I WAS TOLD BY SOME ONE THE SATURN VUE 4CYLINDER HAVE SOME REAL PROBLEMS WITH TRANSMISSION AND THAT THEY ARE GOING OUT. *TR ## VIN PASSED ##
Official recalls
114V490000 · Electrical System:ignition
Aug 8, 2014
General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.
Consequence & remedy
Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.
Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE06006 · Timing Chain Failure
Opened Jan 24, 2006 · Closed Jun 6, 2006
Status: closed (inferred from source dates) · Engine And Engine Cooling
ON DECEMBER 12, 2005, ODI RECEIVED A DEFECT PETITION (DP05-008) REQUESTING THE INVESTIGATION OF TIMING CHAIN FAILURES THAT COULD CAUSE STALLING IN SATURN VEHICLES EQUIPPED WITH THE 2.2L (L61) ENGINE. ODI OPENED PE06-006 ON JANUARY 24, 2006, WITH 24 VEHICLE OWNER COMPLAINTS THAT ALLEGED A BROKEN TIMING CHAIN CAUSED THE VEHICLE TO STOP OPERATING.ON APRIL 12, 2006, ODI RECEIVED INFORMATION FROM GENERAL MOTORS (GM) CONCERNING TIMING CHAIN FAILURES IN APPROXIMATELY 412,000 MODEL YEAR (MY) 2000 THROUGH 2003 SATURN L-SERIES AND ION VEHICLES WITH 2.2L ENGINES. GM'S RESPONSE INCLUDED 1,020 OWNER COMPLAINTS AND FIELD REPORTS CONCERNING TIMING CHAIN FAILURE, INCLUDING 228 THAT ALLEGED THE FAILURE CAUSED THE VEHICLE TO STALL WHILE DRIVING.GM ALSO PROVIDED WARRANTY CLAIM DATA THAT SHOWED 1,902 SUBJECT VEHICLES RECEIVING TIMING CHAIN REPAIRS, INCLUDING 261 WHICH INDICATED THAT A STALL WHILE DRIVING RESULTED FROM THE FAILURE.THE GM COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS THAT DID NOT CONTAIN SUFFICIENT INFORMATION TO DETERMINE THAT A STALL WHILE DRIVING OCCURRED WERE PROVIDED IN THE CATEGORY OTHER.GM STATED THAT THE MAJORITY OF THESE INCIDENTS PROBABLY OCCURRED WHILE THE VEHICLES WERE PARKED SINCE THE TIMING CHAIN IS MORE LIKELY TO BREAK DURING HIGH CHAIN LOAD SITUATIONS, SUCH AS ENGINE STARTUP.GM'S DATA SHOWED ELEVATED FAILURE RATES IN APPROXIMATELY 20,500 MY 2001 L-SERIES VEHICLES PRODUCED DURING A FOUR MONTH PERIOD FROM NOVEMBER 2000 THROUGH FEBRUARY 2001.OVER ONE-THIRD OF GM'S TOTAL COMPLAINTS AND FIELD REPORTS (34.3%) AND WARRANTY CLAIMS (38.2%) INVOLVED L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, WHICH ARE ONLY ABOUT 5% OF SUBJECT VEHICLE PRODUCTION.THE TIMING CHAIN FAILURE RATE IN THE VEHICLES BUILT DURING THIS RANGE IS OVER 10 TIMES GREATER THAN THE REMAINING SUBJECT VEHICLE POPULATION. FOR THE MY 2001 L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, THE 36-MONTH FAILURE RATE FOR REPAIRS INVOLVING STALL WHILE DRIVING IS SLIGHTLY UNDER ONE PERCENT.HOWEVER, IF THE INCIDENTS CODED AS OTHER ARE ADDED, THE 36-MONTH FAILURE RATE RISES TO NEARLY FIVE PERCENT FOR THOSE VEHICLES.ODI AND GM ARE CONTINUING TO ASSESS THE NUMBER OF COMPLAINTS AND WARRANTY CLAIMS CODED BY GM AS OTHER THAT INVOLVE INCIDENTS OF STALL WHILE DRIVING.GM'S STATISTICAL MODELING OF THE FAILURE DATA INITIALLY CONCLUDED THAT THE FAILURE RATES WERE DECLINING WITH AGE AND MILEAGE FOR ANY SET OF WARRANTY DATA ANALYZED (E.G., STALL WHILE DRIVING, OTHER OR COMBINED).HOWEVER, SUBSEQUENT ANALYSIS SHOWED THAT THE FAILURE RATES ARE INCREASING. BASED ON THE HIGH COMPLAINT AND WARRANTY RATES FOR TIMING CHAIN FAILURE IN THE 4-MONTH PRODUCTION PERIOD FOR THE MY 2001 L-SERIES VEHICLES, THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE FREQUENCY OF STALL INCIDENTS DUE TO TIMING CHAIN FAILURES IN THOSE VEHICLES (EA06-009).
PE04052 · Rear Suspension Toe Control Link
Opened Jul 22, 2004 · Closed Nov 1, 2004
Status: closed (inferred from source dates) · Suspension; Suspension:rear
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
Additional source detail variants (2)
Suspension
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
Suspension:rear
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.
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