IllustrationWHILE DRIVING BACK FROM WORK TODAY I GOT THIS MESSAGE // POWER STEERING SERVICE ESC// MESSAGE AFTER PUTTING THE VEHICLE IN REVERSE WHILE TRYING TO TURN.THE STEERING BECAME UNCONTROLLABLE AFTERWARDS. AFTER TURNING IGNITION OFF AND BACK ON THE ERROR MESSAGE WENT AWAY AND THINGS WENT BACK TO NORMAL.
2009 Saturn Aura
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2009 Saturn Aura do not stand out strongly from the model-year median of 197.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Aura years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
200–25K
2925–50K
5050–75K
6675–100K
109100–150K
57150K+
331 reports with mileage · 59 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 210 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 65 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 59 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports2 fire reports9 injury reports
Steering complaints
210 reportsWHILE DRIVING AT 25 MPH THE POWER STEERING HAS GONE OUT QUITE A FEW TIMES, RESTARTING THE CAR TURNS THE POWER STEERING BACK ON. WHILE DRIVING ANY ROAD, INCLUDING 70MPH HIGHWAYS, THE CAR WILL JOLT AND THE SERVICE ESC ALERT WILL GO OFF. IT'S ACTUALLY GETTING WORSE.
TALARA RECALL ' I TURNED MY CAR ON AND IT KEPT KILLING FORWARD IT SAID POWER STEERING STABILITY ESC ,ESC OFF, AND THEN ENGINE POWER REDUCED IT KEPT ACCELERATING BY IT SELF I THOUGHT IT WAS THE BATTERY SO I BOAUGHT A NEW ONE BUT NOT EVEN WHEN THEY SWITCHED IT OUT WOULD IT STOP DOING THAT IT KEPT JULTING
WHILE DRIVING (TWICE) ON A CITY STREET SUDDENLY THE SERVICE ESC, POWER STEERING NOTIFICATION LIGHT COMES ON AND I DO NOT HAVE ELECTRIC POWER STEERING. I AM ABLE TO TURN WITH DIFFICULTY TO SHOULDER OF ROAD. ONCE I TURN OFF THE CAR AND BACK ON, LIGHTS GO OFF AND ELECTRIC POWER STEERING IS RESTORED.
WHEN I WAS GETTING OFF THE INTERSTATE I LOSE CONTROL OF MY POWER STEERING AND THE SERVICE ESC POWER STEERING LIGHT CAME ON AND I WAS ABLE TO PULL OVER INTO A GAS STATION I TURNED THE CAR OFF TURNED IT BACK ON AND THE POWER STEERING STARTED WORKING JUST FINE AGAIN.
TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE ACCELERATING FROM A STOP, THE POWERING STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE STEERING WHEEL WORKED NORMALLY. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE CONTACT WAS INFORMED BY AN EYEWITNESS THAT…
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TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE ACCELERATING FROM A STOP, THE POWERING STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE STEERING WHEEL WORKED NORMALLY. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE CONTACT WAS INFORMED BY AN EYEWITNESS THAT THE BRAKE LIGHTS REMAINED ILLUMINATED WHILE DRIVING; HOWEVER, WHILE AT A COMPLETE STOP WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE LIGHTS WERE NOT ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE AND THAT THERE WERE RECALLS FOR BOTH OF THE FAILURES; HOWEVER, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V153000 (STEERING) AND 14V252000 (ELECTRICAL SYSTEM) DUE TO THE EXTENDED MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000. *LN UPDATED 8/21/18*JB
I WAS DRIVEN IT AND STOP COMPLITY IN THE MIDLE OF THE CITY STREET SOME PEOPLE HELP ME TO PUSHED ON THE SIDE, AAA TOKED TO GMC ON MAIN STREET AND TELL ME THAT IT IS THE TRANSMISSION AND COST ME $3,000.00 TO FIXT IT AND WOUND NOT FIXT RECALLS, I HAVE BEEN WITH OUT A CAR FOR A MONTH, I WOULD APPRECIATE IF YOU HELP ME OUT TO HAVE SO…
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I WAS DRIVEN IT AND STOP COMPLITY IN THE MIDLE OF THE CITY STREET SOME PEOPLE HELP ME TO PUSHED ON THE SIDE, AAA TOKED TO GMC ON MAIN STREET AND TELL ME THAT IT IS THE TRANSMISSION AND COST ME $3,000.00 TO FIXT IT AND WOUND NOT FIXT RECALLS, I HAVE BEEN WITH OUT A CAR FOR A MONTH, I WOULD APPRECIATE IF YOU HELP ME OUT TO HAVE SOME ONE TO FIXT THE RECALL OR SOME THING, PLEASE SIR HELP ME OUT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
THIS MORNING LEAVING WORK AFTER COMING TO A STOP, WHEN MAKING A RIGHT TURN TO RE-ENTER TRAFFIC HALFWAY THROUGH THE TURN THE POWER STEERING WENT COMPLETELY OUT NEARLY CAUSING ME TO HIT AN VEHICLE TURNING LEFT ONTO THE SAME STREET I WAS EXITING. THE POWER STEERING LIGHT ILLUMINATED ON THE DASH FOR NOT NEARLY FIVE SECONDS.
TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS TURNING THE OPPOSITE DIRECTION FROM WHAT THE CONTACT WOULD TURN. IN ADDITION, THE STEERING WHEEL WAS SHAKING VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED NO…
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TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS TURNING THE OPPOSITE DIRECTION FROM WHAT THE CONTACT WOULD TURN. IN ADDITION, THE STEERING WHEEL WAS SHAKING VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND INFORMED NO RECALLS WERE ON THE VEHICLE AND CONTACT ED DAVID STANLEY CHEVROLET DEALER AT (405) 632-3600 TO DO A DIAGNOSTIC TEST. THE APPROXIMATE FAILURE MILEAGE WAS 138,500.
KEEP LOSING EPS - ELECTRIC POWER STEERING, WHILE DRIVING VEHICLE. WHILE DRIVING THE VEHICLE, WILL LOSE THE POWER STEERING PART, AND HAVE TO MAN-HANDLE THE WHEEL TO MANEUVER THE VEHICLE. THERE WAS A RECALL ON IT, OF WHICH I DID NOT KNOW ABOUT, DID NOT RECEIVE NOTIFICATION. NOW THAT I TAKE IT IN TO BE FIXED, AM TOLD THAT THERE I…
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KEEP LOSING EPS - ELECTRIC POWER STEERING, WHILE DRIVING VEHICLE. WHILE DRIVING THE VEHICLE, WILL LOSE THE POWER STEERING PART, AND HAVE TO MAN-HANDLE THE WHEEL TO MANEUVER THE VEHICLE. THERE WAS A RECALL ON IT, OF WHICH I DID NOT KNOW ABOUT, DID NOT RECEIVE NOTIFICATION. NOW THAT I TAKE IT IN TO BE FIXED, AM TOLD THAT THERE IS A LIMIT OF 150,000 MILES ON THIS RECALL, I AM AT 195,000. IF I HAD KNOWN ABOUT, AND RECEIVED OFFICIAL NOTIFICATION, WOULD HAVE TAKEN IT IN EARLIER. THE EPS ERROR CAN HAPPEN ON VEHICLE START UP, OR WHILE DRIVING THE CAR. HTTP://GM.OEMDTC.COM/4286/15356-LOSS-OF-ELECTRIC-POWER-STEERING-ASSIST-2007-2012-CHEVROLET-PONTIAC-SATURN 15356 ' LOSS OF ELECTRIC POWER STEERING ASSIST ' 2007-2012 CHEVROLET PONTIAC SATURN
Official recalls
414V252000 · Electrical System:wiring; Electronic Stability Control (esc); Exterior Lighting:brake Lights; Exterior Lighting:brake Lights:switch; Vehicle Speed Control:cruise Control
May 14, 2014
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence & remedy
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
Additional source detail variants (5)
Electronic Stability Control (esc)
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
Vehicle Speed Control:cruise Control
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
Exterior Lighting:brake Lights:switch
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
Exterior Lighting:brake Lights
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
Electrical System:wiring
General Motors LLC (GM) is recalling certain model year 2004-2012 Chevrolet Malibu vehicles manufactured May 16, 2003, through October 11, 2012, 2004-2007 Malibu Maxx vehicles manufactured June 25, 2003, through April 5, 2007, 2005-2010 Pontiac G6 vehicles manufactured May 26, 2004, through January 4, 2010, and 2007-2010 Saturn Aura vehicles manufactured April 24, 2006, through May 26, 2009. In the affected vehicles, increased resistance in the Body Control Module (BCM) connection may result in voltage fluctuations in the Brake Apply Sensor (BAS) circuit. These fluctuations can cause one or more of these conditions: the brake lights to illuminate without the brake pedal being pushed; the brake lights to not illuminate when the pedal is pushed; difficulty disengaging the cruise control; moving the gear shifter out of the 'PARK' position without pushing the brake; and disablement of crash avoidance features such as traction control, electronic stability control, and panic braking assist features.
Consequence: Any of the above failure conditions increases the risk of a crash.
Remedy: GM will notify owners, and dealers will attach the wiring harness to the BCM with a spacer, apply dielectric lubricant to both the BCM and harness connector and the BAS and harness connector, and will relearn the brake pedal home position, free of charge. The manufacturer distributed an Interim letter to customers on July 14, 2014. The recall began on August 18, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), 1-800-762-2737 (Pontiac), 1-800-553-6000 (Saturn). GM's number for this recall is 13036.
14V153000 · Steering:electric Power Assist System
Mar 31, 2014
General Motors LLC (GM) is recalling certain model year 2004-2006 and 2008-2009 Chevrolet Malibu, 2004-2006 Malibu Maxx, 2009-2010 HHR (non-turbo), 2010 Cobalt, 2008-2009 Saturn Aura and 2004-2007 Ion, and 2005-2009 Pontiac G6. In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will perform one of four bulletins. Parts are not currently available. GM expects to send an interim notification around May 28, 2014. When parts are available, owners will be mailed a second letter to come in to have the applicable bulletin applied. Bulletin 14115 covers model year 2004-2007 Saturn Ion, 2009-2010 Chevrolet HHR and 2010 Chevrolet Cobalts. Dealers will replace the EPS motor. Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from March 1, 2008, through June 27, 2008. Dealers will replace the torque sensor assembly. Bulletin 14117 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from February 1, 2008, through February 28, 2008. Dealers will replace the torque sensor assembly and EPS motor controller unit. Bulletin 14118 covers model year 2008 Chevrolet Malibu, Pontiac G6 and Saturn Aura built from October 1, 2007, through January 31, 2008. Dealers will replace the EPS motor controller unit. The recall began on July 17, 2014. Owners may contact Chevrolet at 1-800-630-2438, Saturn at 1-800-553-6000, and Pontiac at 1-800-620-7668. GM's number for this recall is N140115. Note: GM bulletin number 14119 will be implemented for model year 2006-2008 and early production of 2009 Chevrolet HHR (non-turbo) and model year 2003 Saturn ION to provide EPS Motor replacement for the life of the vehicle.
12V460000 · Power Train:automatic Transmission:gear Position Indication (prndl)
Sep 18, 2012
General Motors (GM) is recalling certain model year 2007-2010 Saturn Aura and model year 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles, equipped with a 4-speed automatic transmission. On these vehicles, the tabs on the transmission shift cable end may fracture and separate.
Consequence & remedy
Consequence: If the tabs were to fracture and separate, the shift lever and the actual position of the transmission gear may not match. The driver would be able to move the shifter to 'PARK' and remove the ignition key, but the transmission gear may not be in 'PARK.' The vehicle may not be able to be restarted and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.
Remedy: GM will notify owners, and dealers will install a retainer over the cable end or replace the shift cable as necessary. This service will be performed free of charge. Notification to owners began on on November 9, 2012. Owners were instructed to not bring their vehicles for repair until January 2013. Owners may contact General Motors at 1-800-521-7300.
09V073000 · Power Train:automatic Transmission:lever And Linkage:column Shift
Mar 6, 2009
GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.