Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 15 of 37 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports0 fire reports0 injury reports
What owners actually said
37 reports
400 miles · Dec 13, 2018
Electrical System
TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF…
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TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 400.
NHTSA ODI #11161161
55 miles · Nov 14, 2018
SeatsVisibility/wiperCrash
THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES H…
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THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
NHTSA ODI #11151568
150 miles · Nov 2, 2018
Electrical SystemEngine
POOR SEAL AT WINDSHIELD ALLOWING WATER TO ENTER INTO ENGINE BAY AND ELECTRICAL. ENGINE DIES OUT WHEN DRIVING WHILE RAINING, HEADLIGHTS BLOW AND NEED TO BE REPLACED. ELECTRICAL PROBLEMS SINCE WATER IS ALWAYS GETTING INTO ENGINE BAY. DEALER SAYS ITS COMMON AND IS NOTHING THEY CAN DO ABOUT IT.
NHTSA ODI #11145036
Mileage unknown · Oct 23, 2018
Electrical SystemExterior LightingUnknown Or Other
I BOUGHT A RAM PRO 2500 IN APRIL 2018. I START MY BUSINESS AS AN OWNER-OPERATOR AND STARTED DRIVING ON HIGHWAYS (INTERSTATE DELIVERY). AFTER 2 WEEKS, THE NAVIGATION, LIGHT AND SOMETIMES BEHIND THE STRAIGHT WHEEL DASHBOARD SCREEN STARTED TO TURN OFF (WHILE I WAS DRIVING AND USING NAVIGATION). AFTER THAT CIGARETTE LITTER DIDN'T WO…
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I BOUGHT A RAM PRO 2500 IN APRIL 2018. I START MY BUSINESS AS AN OWNER-OPERATOR AND STARTED DRIVING ON HIGHWAYS (INTERSTATE DELIVERY). AFTER 2 WEEKS, THE NAVIGATION, LIGHT AND SOMETIMES BEHIND THE STRAIGHT WHEEL DASHBOARD SCREEN STARTED TO TURN OFF (WHILE I WAS DRIVING AND USING NAVIGATION). AFTER THAT CIGARETTE LITTER DIDN'T WORK ANYMORE. I CONTACT THE SERVICE SHOP AND TOOK THE CAR TO THEM, THEY SAID IT IS NOT A BIG DEAL AND THEY SWITCHED THE FUSE OR MAYBE FUSES. I START AGAIN MY BUSINESS. THIS TIME, DAYTIME RUNNING LIGHT START TO NOT WORK AND AFTER A FEW DAYS MY CHECK ENGINE LIGHT POPPED UP. I TOOK THE CAR TO THE DODGE DEALERSHIP SERVICE SHOP (WHERE I BOUGHT THE CAR) FIRST-DAY I WAS TOLD THIS IS NOT A BIG DEAL, AND IT WILL BE FIXED SOON. AFTER 3 DAYS THEY CONTACT ME AND TOLD ME: THE CYLINDER HEAD NEEDS TO BE REPLACED AND SOME OTHER WORKS! (REALLY A RAM PRO 2500 AFTER 6 MONTHS NEED TO REPLACE THE CYLINDER HEAD!!!!). I SAID I HAVE NO KNOWLEDGE ABOUT THE CAR JUST PLEASE FIX THE CAR. ANYWAY, AFTER 20 DAYS I WAS TOLD THAT THE CAR IS READY. LAST SATURDAY I WENT TO PICK UP MY CAR, BUT IT WAS ONLY 2 MILES SINCE I DROVE, SERVICE ENGINE LIGHT POPPED UP AGAIN. I WENT BACK TO SERVICE SHOP (AS I MENTIONED DODGE DEALERSHIP SERVICE SHOP), THEY RESET THE SERVICE ENGINE LIGHT AND SAID IT IS GOOD TO GO. I HIT THE ROAD TOWARD MY HOME, AFTER EXACTLY 6 MILES CHECK ENGINE LIGHT TURNED ON AGAIN. I TOOK THE CAR BACK TO THE SERVICE SHOP. I WAS TOLD, LEAVE THE CAR UNTIL MONDAY. TODAY (MONDAY AFTER 24 DAYS) THEY CALLED ME AND TOLD ME THE CAR HAS A NEW ISSUE THAT WILL COST ME A $520 MORE TO BE REPAIRED. AFTER ALL, THIS CAR IS MY INCOME. I BOUGHT THIS VAN BRAND NEW WITH HOPPING TO NOT TO GO TO THE SHOP AND NOT TO STOP MY INCOME, BUT NOW, AFTER ONLY 6 MONTHS I CROSSED WITH LOTS OF PAYMENT WHICH ARE NOT DUE YET AND HAVE NO CAR NOR INCOME NOR HOPE. MOREOVER, EVERY DAY MORE PROBLEM AND MORE CHARGE!
NHTSA ODI #11141979
4,000 miles · Sep 13, 2018
Visibility/wiperCrash
THE WINDSHIELD DESIGN PRESENTS A SAFETY HAZARD. THE WINDSHIELD IS TOO LOW TO ALLOW THE DRIVER TO SEE OVERHEAD TRAFFIC LIGHTS. DODGE HAS TOLD ME TO LOWER THE SEAT TO IMPROVE VISIBILITY, BUT ON MY MODEL THERE IS NO ADJUSTMENT. IT MIGHT BE POSSIBLE TO MAKE THIS ADJUSTMENT ON OTHER MODELS, BUT NOT MINE.
NHTSA ODI #11129394
55 miles · Aug 3, 2018
Visibility/wiper
THERE ARE TWO VISIBILITY ISSUES THAT CREATE A SAFETY HAZARD. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A SUFFICIENT VIEW OF THE ROAD. A DRIVER OF AVERAGE HEIGHT HAS TO BEND FORWARD SEE THE WHOLE ROAD. OVERHEAD TRAFFIC LIGHTS ARE IMPOSSIBLE TO SEE WHEN SITTING IN AN UPRIGHT POSITION. SECOND, THE VISIBILITY OU…
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THERE ARE TWO VISIBILITY ISSUES THAT CREATE A SAFETY HAZARD. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A SUFFICIENT VIEW OF THE ROAD. A DRIVER OF AVERAGE HEIGHT HAS TO BEND FORWARD SEE THE WHOLE ROAD. OVERHEAD TRAFFIC LIGHTS ARE IMPOSSIBLE TO SEE WHEN SITTING IN AN UPRIGHT POSITION. SECOND, THE VISIBILITY OUT THE DRIVER SIDE IS OBSTRUCTED BY A THICK DOOR PANEL AND A POORLY DESIGNED REARVIEW MIRROR.
NHTSA ODI #11115559
3,000 miles · Jun 19, 2018
Structure
WE HAVE DODGE VAN 1500 2018. THERE IS MANUFACTURER DEFECT BODY IS CRACKING AND RESCUING MY DRIVERS. DOOR HINGES ARE CRACKING VERY RESKY DOOR MIGHT FLY AWAY
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence & remedy
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Consequence & remedy
Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Consequence & remedy
Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Consequence & remedy
Consequence: An overheated fan motor increases the risk of a fire.
Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
Additional source detail variants (2)
Equipment:appliance:air Conditioner
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Consequence: An overheated fan motor increases the risk of a fire.
Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
Engine And Engine Cooling:cooling System:fan
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Consequence: An overheated fan motor increases the risk of a fire.
Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Consequence & remedy
Consequence: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence & remedy
Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence & remedy
Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Consequence & remedy
Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy: Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.
Consequence & remedy
Consequence: A fractured sensor could affect the deployment of the standard supplemental side airbags during certain side impact crashes, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace both front door impact pressure sensors, securing them with the correct rivets, free of charge. The recall began January 11 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T64.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2018 RAM Promaster Problems, Complaints & Recalls | Skip That Year
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