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2018 RAM Promaster

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2018 RAM Promaster do not stand out strongly from the model-year median of 57.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 15 of 37 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 11 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Power Train. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports0 fire reports0 injury reports

Exterior Lighting complaints

1 reports
Clear category filter
Mileage unknown · Oct 23, 2018
Electrical SystemExterior LightingUnknown Or Other

I BOUGHT A RAM PRO 2500 IN APRIL 2018. I START MY BUSINESS AS AN OWNER-OPERATOR AND STARTED DRIVING ON HIGHWAYS (INTERSTATE DELIVERY). AFTER 2 WEEKS, THE NAVIGATION, LIGHT AND SOMETIMES BEHIND THE STRAIGHT WHEEL DASHBOARD SCREEN STARTED TO TURN OFF (WHILE I WAS DRIVING AND USING NAVIGATION). AFTER THAT CIGARETTE LITTER DIDN'T WO…

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I BOUGHT A RAM PRO 2500 IN APRIL 2018. I START MY BUSINESS AS AN OWNER-OPERATOR AND STARTED DRIVING ON HIGHWAYS (INTERSTATE DELIVERY). AFTER 2 WEEKS, THE NAVIGATION, LIGHT AND SOMETIMES BEHIND THE STRAIGHT WHEEL DASHBOARD SCREEN STARTED TO TURN OFF (WHILE I WAS DRIVING AND USING NAVIGATION). AFTER THAT CIGARETTE LITTER DIDN'T WORK ANYMORE. I CONTACT THE SERVICE SHOP AND TOOK THE CAR TO THEM, THEY SAID IT IS NOT A BIG DEAL AND THEY SWITCHED THE FUSE OR MAYBE FUSES. I START AGAIN MY BUSINESS. THIS TIME, DAYTIME RUNNING LIGHT START TO NOT WORK AND AFTER A FEW DAYS MY CHECK ENGINE LIGHT POPPED UP. I TOOK THE CAR TO THE DODGE DEALERSHIP SERVICE SHOP (WHERE I BOUGHT THE CAR) FIRST-DAY I WAS TOLD THIS IS NOT A BIG DEAL, AND IT WILL BE FIXED SOON. AFTER 3 DAYS THEY CONTACT ME AND TOLD ME: THE CYLINDER HEAD NEEDS TO BE REPLACED AND SOME OTHER WORKS! (REALLY A RAM PRO 2500 AFTER 6 MONTHS NEED TO REPLACE THE CYLINDER HEAD!!!!). I SAID I HAVE NO KNOWLEDGE ABOUT THE CAR JUST PLEASE FIX THE CAR. ANYWAY, AFTER 20 DAYS I WAS TOLD THAT THE CAR IS READY. LAST SATURDAY I WENT TO PICK UP MY CAR, BUT IT WAS ONLY 2 MILES SINCE I DROVE, SERVICE ENGINE LIGHT POPPED UP AGAIN. I WENT BACK TO SERVICE SHOP (AS I MENTIONED DODGE DEALERSHIP SERVICE SHOP), THEY RESET THE SERVICE ENGINE LIGHT AND SAID IT IS GOOD TO GO. I HIT THE ROAD TOWARD MY HOME, AFTER EXACTLY 6 MILES CHECK ENGINE LIGHT TURNED ON AGAIN. I TOOK THE CAR BACK TO THE SERVICE SHOP. I WAS TOLD, LEAVE THE CAR UNTIL MONDAY. TODAY (MONDAY AFTER 24 DAYS) THEY CALLED ME AND TOLD ME THE CAR HAS A NEW ISSUE THAT WILL COST ME A $520 MORE TO BE REPAIRED. AFTER ALL, THIS CAR IS MY INCOME. I BOUGHT THIS VAN BRAND NEW WITH HOPPING TO NOT TO GO TO THE SHOP AND NOT TO STOP MY INCOME, BUT NOW, AFTER ONLY 6 MONTHS I CROSSED WITH LOTS OF PAYMENT WHICH ARE NOT DUE YET AND HAVE NO CAR NOR INCOME NOR HOPE. MOREOVER, EVERY DAY MORE PROBLEM AND MORE CHARGE!

NHTSA ODI #11141979

Official recalls

10

25V720000 · Engine And Engine Cooling:cooling System:radiator Assembly

Oct 23, 2025

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Consequence & remedy

Consequence: Electrical circuits that overheat increase the risk of a fire.

Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

20V582000 · Power Train:automatic Transmission:lever And Linkage:column Shift

Oct 15, 2020

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Consequence & remedy

Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

20V036000 · Power Train:automatic Transmission:lever And Linkage:column Shift

Jan 23, 2020

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Consequence & remedy

Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

19V818000 · Engine And Engine Cooling:cooling System:fan; Equipment:appliance:air Conditioner

Nov 15, 2019

Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.

Consequence & remedy

Consequence: An overheated fan motor increases the risk of a fire.

Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

Additional source detail variants (2)

Equipment:appliance:air Conditioner

Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.

Consequence: An overheated fan motor increases the risk of a fire.

Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

Engine And Engine Cooling:cooling System:fan

Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.

Consequence: An overheated fan motor increases the risk of a fire.

Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

19V428000 · Equipment

Jun 11, 2019

Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.

Consequence & remedy

Consequence: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

Remedy: Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.

19V333000 · Seats

Apr 29, 2019

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Consequence & remedy

Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

19V313000 · Seats

Apr 18, 2019

Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Consequence & remedy

Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.

19V332000 · Seats

Mar 1, 2019

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Consequence & remedy

Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.

18V524000 · Electrical System:wiring:front Underhood

Aug 9, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence & remedy

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

17V712000 · Air Bags:side/window

Nov 14, 2017

Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.

Consequence & remedy

Consequence: A fractured sensor could affect the deployment of the standard supplemental side airbags during certain side impact crashes, increasing the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace both front door impact pressure sensors, securing them with the correct rivets, free of charge. The recall began January 11 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T64.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.