IllustrationThe contact owns a 2025 Ram 3500. The contact stated that shortly after purchasing the vehicle brand new and filling the fuel tank on December 3, 2025, the DEF depth gauge failed. The vehicle was taken to a dealer, where the module was reprogrammed and the physical gauge was replaced. However, the contact obtained internal servi…
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The contact owns a 2025 Ram 3500. The contact stated that shortly after purchasing the vehicle brand new and filling the fuel tank on December 3, 2025, the DEF depth gauge failed. The vehicle was taken to a dealer, where the module was reprogrammed and the physical gauge was replaced. However, the contact obtained internal service notes revealing that the urea pump, the DEF tank, the urea tank wiring harness, the DEF injector, and the fluid had actually been replaced due to an active fuel leak within the DEF system. On March 31, 2026, the vehicle was taken back to the dealer to address a malfunctioning digital rearview mirror. While at the dealer, a recall repair was performed under NHTSA Campaign Number: 25V882000 (Air Bags, Electronic Stability Control (ESC)). The digital mirror was replaced; however, the failure recurred immediately. In May 2026, the vehicle was returned to the dealer for the ongoing mirror issue; however, the service notes only indicated that a part adjustment was performed, and the defect persisted. The contact then took the vehicle to a second dealer to repair the digital mirror and address the DEF system, as the warning light had re-illuminated on the instrument panel. During this visit, the second dealer performed a recall repair under NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). While the dealer claimed to have serviced both the DEF warning light and the mirror, the mirror failure remained unresolved. After spending a cumulative month at the dealer, the vehicle was diagnosed with an illuminated check engine light caused by a recurring DEF-contaminated fuel leak. The dealer replaced the entire DEF assembly, including the fuel system components, and cleared the DTCs. In July 2026, the vehicle was returned to the dealer yet again for another digital mirror replacement, which failed to resolve the issue. The contact believed there was an inherent manufacturing flaw at the top of the fuel tank causing the repeated DEF system failures. The vehicle was not repaired.