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2020 RAM 3500

Owner reports · Recalls · Investigations

More warning signs than most 3500 years

Owner complaints for the 2020 RAM 3500 are substantially higher than the model-year median of 52.5.

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When problems were reported

Mileage at the reported incident

44 reports with mileage · 72 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Fuel/propulsion System. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel System, Diesel. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

6 crash reports7 fire reports2 injury reports

Fuel/propulsion System complaints

33 reports
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Mileage unknown · Nov 14, 2021
Fuel/propulsion SystemCrash

As I was preparing to travel for the holidays comíng up, I was traveling to Texas to see family. I was driving around 65 mph when suddenly the truck started jerking and slowing down when the gas pedal would not give it power. The car behind slammed the brakes and in order to avoid hitting me had to went the the side of the highw…

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As I was preparing to travel for the holidays comíng up, I was traveling to Texas to see family. I was driving around 65 mph when suddenly the truck started jerking and slowing down when the gas pedal would not give it power. The car behind slammed the brakes and in order to avoid hitting me had to went the the side of the highway. Before coming to a complete stop the truck a 2020 ram 3500 shut off and will not come off. The tow truck was able to scan the truck and the codes are for low fuel pressure and fuel pump. This was a very scary situation because I’m with all my family and not only did I put them in danger by this truck failing with out a notice of any kind but also put others like the vehicle behind in danger because the truck failed. I have look up and this seems to be a common issue with all the “new ram trucks” not sure why there is no recall yet. Hoping this gets looked at and something can be done for the safety of others

NHTSA ODI #11440397

Mileage unknown · Nov 13, 2021
Fuel/propulsion SystemFire

I was on my way home from the local RAM Dealer last night, where I wanted to sell my truck (after inspecting it, they offered me $82K for it), when, spontaneously, my truck started to smoke from under the hood and literally burst into flames! I had to pull over and jump out to avoid being burned alive! I am so traumatized. I'…

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I was on my way home from the local RAM Dealer last night, where I wanted to sell my truck (after inspecting it, they offered me $82K for it), when, spontaneously, my truck started to smoke from under the hood and literally burst into flames! I had to pull over and jump out to avoid being burned alive! I am so traumatized. I'm attempting to tow what's left of this truck to the dealer this morning. I hope FCA will take responsibility for this!

NHTSA ODI #11440305

Mileage unknown · Oct 26, 2021
Fuel/propulsion System

I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in Missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes…

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I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in Missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes, and engine brake. I began applying heavy pressure to the brakes slowing the vehicle and began looking for a side road to pull into. I came upon a driveway with an open gate into a field. With much manual force to the steering wheel and brakes I was able to guide the truck and trailer off of the highway into the field to a stop. I was fortunate to not have anyone stopping in front of me as I am certain I would not have been able to avoid a crash with the heavy load and no power. The vehicle was towed to a local Ram dealer and metal shavings were discovered in my fuel system. Repairs were made under warranty and after 6 weeks my truck was returned to me with a new fuel system including a new Cp4 fuel pump that had failed. This happened on 08/28/2020 and the truck had 8900 miles at the time. On 09/15/2021 I discovered metal shavings in my rear fuel filter while doing routine maintenance The truck was running appropriately with no codes or warning lights, it had 72000 miles at the time. I telephoned a local Ram dealer shop and was told it would have to be diagnosed at their shop. Unwilling to take the chance with another Cp4 pump failing I contacted a local diesel shop and was advised to replace the Cp4 with a Cp3 pump. I purchased a new Bosch Cp3 fuel pump specifically modified for replacement of Cp4 pumps in Ram trucks and paid the local shop myself to do the work. I still have my second Cp4 pump in my possession.

NHTSA ODI #11438282

Mileage unknown · Oct 25, 2021
EngineFuel/propulsion SystemPower Train

Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,000 miles on it. Now they repai…

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Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,000 miles on it. Now they repaired my truck but now i feel like my truck lose already torque, is using more diesel and more DEF.

NHTSA ODI #11438155

Mileage unknown · Oct 22, 2021
EngineFuel/propulsion System

I was towing a light trailer (4000 lbs) on I-5 in Oregon on 10/22 when I slowed from ~58 mph to about 45 mph to allow a hasty SUV to merge from the right. When I tried to resume speed the truck seemed "stuck" at 45mph for quite some time. I gave it full throttle and it didn't accelerate. I tapped the brakes, turned off cruise co…

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I was towing a light trailer (4000 lbs) on I-5 in Oregon on 10/22 when I slowed from ~58 mph to about 45 mph to allow a hasty SUV to merge from the right. When I tried to resume speed the truck seemed "stuck" at 45mph for quite some time. I gave it full throttle and it didn't accelerate. I tapped the brakes, turned off cruise control and it felt like there was no power at all, like it was freewheeling. Finally the motor 'caught' and it accelerated to highway speed. I looked for the problem online and believe this may be related to the CP4 fuel pump issues. Is it safe to continue driving or should I take the truck to a dealer or what? There is no recall yet and I hear the dealership people are telling owners that it is from bad fuel and not covering it! I only have 12128 miles on the truck, please advise!

NHTSA ODI #11437791

Mileage unknown · Oct 21, 2021
Fuel/propulsion SystemVehicle Speed Control

At 28,000 miles my vehicle in the middle of the Highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. i was able to do a unsafe maneuvering to get out of the way with the momentum of speed that i have at the moment When this happened a message on my screen said power boost service…

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At 28,000 miles my vehicle in the middle of the Highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. i was able to do a unsafe maneuvering to get out of the way with the momentum of speed that i have at the moment When this happened a message on my screen said power boost service require,contact your dealer. Later and after the poor customer service in moreno valley ca. And yuma az my local dealer provide., i found out that my fuel pump(cp4) went down,completely destroyed on the inside sending metal particles trough the entire fuel system. 93,000 and again my vehicle went out of service exactly for the same reason(cp4) And now at 135,000 miles my vehicle is down again the reason is idle pulley broke and my serpentine belt got damage at the same time serpentine belt damage my crank sensor and i found out today that is on back order until the 3th week of november I have all documents in order to support the complaints im here to submit today

NHTSA ODI #11437679

Mileage unknown · Oct 20, 2021
Fuel/propulsion System

CP4 High Pressure Fuel pump failed @17,500 miles. I was pulling an 18,500 LB 5th wheel trailer on a 2- lane state highway. Stranded family for 6 hours in 106 degree heat until multiple tow trucks arrived to move both vehicles. 85 miles to nearest dealer. Most expenses covered by Good Sam Platinum coverage. Replacement parts …

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CP4 High Pressure Fuel pump failed @17,500 miles. I was pulling an 18,500 LB 5th wheel trailer on a 2- lane state highway. Stranded family for 6 hours in 106 degree heat until multiple tow trucks arrived to move both vehicles. 85 miles to nearest dealer. Most expenses covered by Good Sam Platinum coverage. Replacement parts and service covered by Cummins. 35 gallons of diesel NOT replaced by FCA, 5 days lodging and towing expenses denied by FCA. No warning lights or messages prior to failure. No prior issues. 3 identical trucks delivered same day to Redding, CA dealer. Crown Motors with same issue. Blame placed on Low Sulfur diesel mandated by State of CA.

NHTSA ODI #11437580

Mileage unknown · Oct 20, 2021
Fuel/propulsion System

The component that failed was the CP4 high pressure fuel pump. Currently the truck is at RAM dealer in Champaign IL. If I need the part, I can ask for it. When the fuel pump failed, the engine quit running and I lost power steering and brakes. I was not in a high traffic area at the time and was able to get the truck w/42 foot …

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The component that failed was the CP4 high pressure fuel pump. Currently the truck is at RAM dealer in Champaign IL. If I need the part, I can ask for it. When the fuel pump failed, the engine quit running and I lost power steering and brakes. I was not in a high traffic area at the time and was able to get the truck w/42 foot 5th wheel travel trailer to side of highway safely. The issue with the fuel pump has been confirmed by Hendershot Chrysler Dodge Jeep RAM' Has the vehicle component been inspected by manufacturer? UNKNOWN Just prior to the engine shutting off, the following message appeared on the dash, Exhaust Service Required — See Dealer Now— This message indicates regeneration has been disabled due to a system malfunction.

NHTSA ODI #11437565

Mileage unknown · Oct 20, 2021
Fuel/propulsion System

CP4 fuel injection pump and entire fuel system. The original part was replaced by the dealership under warranty. I am 400 miles away from that dealership and the truck has broke down with another suspected CP4 failure and will need a full fuel system replacement again. I do not know if it would be available for inspection upon r…

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CP4 fuel injection pump and entire fuel system. The original part was replaced by the dealership under warranty. I am 400 miles away from that dealership and the truck has broke down with another suspected CP4 failure and will need a full fuel system replacement again. I do not know if it would be available for inspection upon request. It put my safety and my passenger’s safety at risk as it died while moving on a freeway at night. The problem was confirmed at the first dealership, it is currently pending at the current dealership. The part was inspected at the first dealership that did the warranty work. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident date below, mileage, and invoice is from the FIRST incident. The second incident occurred on 10/18/2021 at approximately 101,300 miles and is currently waiting to be inspected at a dealership.

NHTSA ODI #11437528

Mileage unknown · Oct 19, 2021
Fuel/propulsion System

I WAS DRIVING ON I-44 10 PAST MIAMI OKLAHOMA HEADING EAST BOUND AND THE TRUCK LOST ALL POWER THE DODGE 3500 2020 HAD 35,000 MILES ON IT HAD IT TOWED TO THE DODGE DEALER IN MIAMI OK THEY SAID THE HIGH PRESSURE FUEL PUMP EXPLODED

NHTSA ODI #11437273

Official recalls

11

22V904000 · Structure:body:tailgate:hinge And Attachments

Dec 8, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.

Consequence & remedy

Consequence: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.

Remedy: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.

22V835000 · Power Train:automatic Transmission

Nov 10, 2022

FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Consequence & remedy

Consequence: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.

Remedy: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.

22V140000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Mar 10, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence & remedy

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Additional source detail variants (2)

Electronic Stability Control (esc)

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

22V035000 · Visibility:windshield Wiper/washer:linkages

Jan 27, 2022

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.

Consequence & remedy

Consequence: Reduced visibility increases the risk of a crash.

Remedy: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.

21V880000 · Fuel System, Diesel:delivery:fuel Pump

Nov 12, 2021

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.

Consequence & remedy

Consequence: An engine stall increases the risk of a crash.

Remedy: Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.

21V439000 · Engine And Engine Cooling:engine:oil/lubrication

Jun 10, 2021

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.

Consequence & remedy

Consequence: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.

Remedy: Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.

21V398000 · Wheels:lugs/nuts/bolts/studs

May 27, 2021

Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

Consequence & remedy

Consequence: Wheel separation can cause a vehicle crash.

Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.

20V191000 · Back Over Prevention: Sensing System: Camera

Sep 10, 2020

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence & remedy

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

20V511000 · Electrical System:software; Engine And Engine Cooling:engine:oil/lubrication

Aug 27, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence & remedy

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

Additional source detail variants (2)

Engine And Engine Cooling:engine:oil/lubrication

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

Electrical System:software

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

20V207000 · Structure

Apr 9, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

Consequence & remedy

Consequence: A bed step that unexpectedly fails while in use increases the risk of injury to the user.

Remedy: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

20V043000 · Power Train:automatic Transmission

Jan 24, 2020

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Consequence & remedy

Consequence: The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA23001 · High Pressure Fuel Pump Failure

Opened Mar 17, 2023 · No close date supplied

Status: open (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337

PE21021 · High Pressure Fuel Pump Failure

Opened Oct 14, 2021 · Closed Apr 14, 2023

Status: closed (inferred from source dates) · Fuel System, Diesel:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pump equipped on the 6.7L Cummins Turbodiesel engine that introduced debris into the fuel system potentially causing fuel starvation and consequently an unexpected loss of motive power. Discussions with FCA identified the high pressure fuel pump equipped on these vehicles as the Bosch-supplied CP4. On December 16, 2021, Bosch filed recall 21E-101, stating the pump failure was a consequence of a manufacturer application-specific fuel system design.NHTSA subsequently identified recall 21V-586 involving loss of motive power due to failed CP4 fuel pumps on certain BMW vehicles.As a result of having received multiple recalls related to a common component, from two separate vehicle manufacturers, NHTSA?s focus shifted to determine if the related defect allegation was limited in scope to the recalled population. In early 2022, information request letters were sent to FCA and BMW to determine the root cause and consequentially identify the proper scope of potentially defective vehicles. After ODI received their information request response, FCA filed recalls 22V-406, 22E-048, 22V-767, and 22E-087. During review of information request response materials, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA or BMW. On March 17, 2023, this Preliminary Evaluation was upgraded to an Engineering Analysis (EA23-001), expanding the scope to include the Tier-one supplier and any manufacturer who equipped or installed similar high pressure fuel pumps subject to the failures observed in the recall population.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11448163, 11458918, 11460558