2008 Pontiac Torrent

HAVE SENT THIS LETTER TO THE CEO OF GENERAL MOTORS ON 6/3/14. I AM STILL WAITING FOR A REPLY. AS IT IS STATED, IN THIS SITUATION WHERE GAS AND ANTIFREEZE WERE MIXING IN THE ENGINE, DUE TO EITHER A SLOW LEAK OR A GASKET BLEW, THE TORRENT WAS NOT BUILT WITH A SENSOR TO TURN ON THE ENGINE WARNING LIGHT TO NOTIFY THE DRIVER OF A POTENTIAL SERIOUS SITUATION-TOTAL MECHANICAL FAILURE-LEADING TO POTENTIAL FATAL INJURIES WHILE DRIVING-SUCH AS A FIRE, ACCIDENT, OR EVEN DEATH. [XXX] IN REFERENCE TO CLAIM NUMBER [XXX]. I HAVE CALLED AND SPOKEN TO DEAN AT CORPORATE ON 6/3/14 AND THE DEALERSHIP WHERE I PURCHASED MY VEHICLE. 5/30/14, I CALL THE DEALERSHIP FIRST SPOKE TO A FEW PEOPLE AND LEFT MY INFORMATION, I RECEIVED NO PHONE CALL BACK UNTIL I CALLED CORPORATE ON 6/3/14 AND COMPLAINED. I FIND THIS VERY UNPROFESSIONAL ESPECIALLY KNOWING THE SITUATION WHERE LIVES WERE POTENTIAL AT RISK, AND OTHERS STILL ARE. THE MAJOR CONCERN WITH MY VEHICLE IS THAT OUT OF NOWHERE WITHOUT WARNING THE ENGINE FAILED. ACCORDING TO THE MECHANIC THE VEHICLE DOES NOT COME WITH ANY WARNING LIGHT TO NOTIFY THE DRIVER OF THIS SITUATION-THIS IS UNACCEPTABLE. MY CAR IS A 2008 PONTIAC TORRENT WITH 50,000 MILES ON IT. THE MECHANIC AND THE INSURANCE COMPANY THAT HAS NOW INSPECTED THE CAR, CONCUR THAT THIS IS FROM MECHANICAL FAILURE. AS A MOTHER OF 3 CHILDREN, TO THINK THAT THERE COULD HAVE BEEN AN ACCIDENT WITH THEM IN THE CARE-POSSIBLY LEADING TO DEATHS?WELL YOU CAN IMAGINE MY CONCERN. AS I AM BLESSED THAT THIS WAS NOT THE CASE AND THE CAR JUST DIED, I DO NOT FEEL THIS IS A SAFE CAR, AND BEING A WOMAN IN YOUR POSITION I HOPE YOU CAN UNDERSTAND MY POSITION AND WILL DO THE RIGHT THING FOR THE SAFETY OF MY FAMILY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). TR

IN MAY OF 2012, I NOTICED A STRONG FUEL SMELL COMING FROM THE RIGHT REAR OF MY VEHICLE. AT FIRST I THOUGHT THAT IT MIGHT HAVE BEEN A BAD FUEL CAP, SO I REPLACED IT. THAT DID NOT HELP. SINCE I WAS PLANNING A TRIP ACROSS COUNTRY I HAD A MECHANIC FRIEND CHECK IT OUT. HE SAID THAT HE COULD NOT TELL WHERE IT WAS COMING FROM. IT DOES NOT MATTER IF I HAVE A FULL TANK OR IF IT IS ALMOST ON EMPTY, THE SMELL IS THE SAME. IT HAS BEEN SIX MONTHS NOW AND I STILL HAVE THAT HORRIBLE SMELL. I TOOK IT TO A DEALERSHIP TO HAVE THEM GIVE ME SOME ADVICE. I WAS TOLD THAT THE TANK WOULD HAVE TO BE DROPPED TO SEE IT THEY CAN TELL WHERE IT IS COMING FROM. THERE IS A SMALL LEAK COMING FROM SOMEWHERE. THIS IS MY ONLY WAY OF TRANSPORTATION AND I CAN NOT AFFORD TO PUT IT IN THE SHOP FOR THEM TO KEEP FOR AN UNDETERMINED ABOUT OF TIME. CAN SOMEONE PLEASE ADVISE ME WHAT TO DO!!! IS THERE A DANGER OF AN EXPLOSION? IT IS AT THERE REAR OF THE VEHICLE NEAR THE EXHAUST SYSTEM. *TR

NOTED GAS SMELL AROUND THE BACK OF VEHICLE. REVIEWED FOR POSSIBLE GAS CAP ISSUE BUT THIS WAS NOT THE PROBLEM. FURTHER REVIEW FROM UNDER THE VEHICLE IDENTIFIED A SMALL GAS LEAK COMING FROM THE TOP OF THE GAS TANK. GAS TANK IS LOCATED NEXT TO EXHAUST PIPE THAT COULD CAUSE FIRE. TOOK VEHICLE TO NOTED DEALER AND THEY CONDUCTED A MORE DETAIL REVIEW OF PROBLEM THAT WAS IDENTIFIED GAS LEAK WAS COMING FROM TOP OF GAS TANK (FUEL PUMP AND LINES ISSUE) AND IF NOT NOTED OR ATTENDED TO COULD RESULT IN POSSIBLE IGNITION OF GAS TANK, EXPLOSION AND POSSIBLE LOST OF PASSENGER LIFE. VEHICLE HAS NOT BEEN INVOLVED IN ANY KIND OF ACTIVITY THAT WOULD ENHANCE THIS KIND OF PROBLEM. CLEARLY A VEHICLE DEFECT THAT SHOULD BE ADDRESSED TO AVOID POSSIBLE SAFETY ISSUES. A RECALL SHOULD BE REVIEWED. THIS ISSUE SHOULD WARRANT COMPLETE WARRANTY COVERAGE BY VEHICLE AT NO EXPENSE TO OWNER. NOT A NORMAL WEAR AND TEAR ISSUE BUT A DEFECTIVE SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2008 PONTIAC TORRENT. THE CONTACT STATED THAT THE VEHICLE EXHIBITED AN ABNORMALLY STRONG ODOR OF FUEL. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THERE WAS A LEAK COMING FROM THE SEALS OF THE FUEL TANK. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 93,000.