2002 Pontiac Sunfire

MY DAUGHTER WAS ON HER WAY TO COLLEGE AND SHE WAS GOING AROUND A CURVE AND THE STEERING OF HER 2002 PONTIAC SUNFIRE LOCKED UP AND SHE COULD NOT STEER. DUE TO THIS SHE HIT A TELEPHONE POLE AND THE CAR WAS TURNED SIDEWAYS AND HIT A TREE THEN WENT OVER A EMBANKMENT. THE DAMAGE IS ALL TO THE REAR OF THE CAR. I HAVE CALLED PONTIAC SEVERAL TIMES AND GOTTEN TRANSFERRED TO SEVERAL DEPARTMENTS AND NO ONE ENDS UP HELPING ME. I ALSO HAVE A TRIED MY INSURANCE COMPANY AND THEY JUST WANT TO FIX THE EXTERIOR AND NOT WORRY ABOUT THE PROBLEM. SHE IS HAVING A VERY HARD TIME DRIVING. SHE DOES NOT WANT TO GET BACK INTO THIS CAR AFTER IT'S FIXED. SHE FEELS IF IT'S FIXED ON THE OUTSIDE THAT DOESN'T MEAN THE PROBLEM IS SOLVED. I AM NOT HAVING ANY LUCK WITH ANY OF THE PEOPLE I HAVE CONTACTED. THERE ARE RECALLS FOR EARLY YEAR SUNFIRES BUT NOT 2002. IF THEY JUST FOUND OUT ABOUT THE PROBLEM IN EARLIER YEARS HOW DO THEY KNOW THAT THEY FIXED IT IN THIS MODEL YEAR. TS

I FILED A COMPLAINT ON A 2002 GRAND AM GT VIN [XXX] CONCERNING STEERING PROBLEMS. I CANNOT FIND IT IN YOUR CONSUMER COMPLAINT DATA BASE, NOR ANY OTHER INFORMATION RELATED TO THIS VEHICLE OR RECALLS, SAFETY ISSUES, ETC ON 2002 GRAND AM GT IN GENERAL. AM I LOOKING IN THE WRONG PLACE? PLEASE HELP. ALSO, I NOW OWN A 2002 PONTIAC SUNFIRE VIN [XXX]. I TOOK DELIVERY ON 10.31.02 AS PART OF LEMON LAW BYBACK BY GM ON ABOVE DISCUSSED GRAND AM. I AM HAVING SEVERAL PROBLEMS WITH THIS NEW CAR I CONSIDER SAFETY HAZARDS. GM SO FAR HAS HAD THE CAR MORE THAN I HAVE. HOW CAN I FILE A COMPLAINT AND FIND OUT MORE INFORMATION ON THE AREAS OF CONCERN WITH THIS VEHICLE. SO FAR, IT WENT OF PARK INTO REVERSE AND HIT ME IN THE HEAD CAUSING INJURY MY DOC IS LOOKING INTO, THE CAR ON THE SAME TRIP COMPLETELY SHUT DOWN, LOSING ALL POWER EXCEPT RADIO, AND THE ABS OFF LIGHT WENT ON. YET TWO DEALERS, MIDWAY IN PHOENIX ON 12.16.02 AND COURTESY IN LAS VEGAS SAY NO PROBLEMS EXIST. COURTESY SILL HAS CAR BECAUSE IT WAS NOT FULLY REPAIRED PER WORK ORDER. I FEEL LIKE I AM IN THE SAME BLACK HOLE I WAS IN WITH THE GRAND AM GT EXCEPT NO SERIOUS ACCIDENTS TO THE VEHICLE LIKE THE ONE I HAD WITH THE GT HAS OCCURRED. PLEASE GUIDE ME ON WHAT TO DO IF YOU CAN. MY WIFE AND I ARE DISABLED AND THIS IS VERY TRYING ON US. ALSO, I AM WAITING PER MY DOCTOR FOR THE FIRST WEEK IN FEBRUARY TO RVIEW X-RAYS AND CAT SCAN F MY NECK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TURNED IN DRIVEWAY AND THE BRAKES WOULD NOT WORK AND I WENT THRU THE GARAGE DOOR. BRAKES WOULD NOT WORK AND I HAD MY FOOT ON THE PEDAL. I CALLED A WRECKER AND HAD IT TOWED TO THE DEALER WHERE I BOUGHT THIS CAR. THEY DROVE IT AND CHECKED THE FLUID, SAID THEY CHECKED THE BRAKES BUT I ASSUME THEY DID NOT GET INSIDE THE BRAKE SYSTEM. THIS COULD OF HAD BEEN A LARGER PROBLEM IF I WAS ON THE HIGHWAY AND COULD NOT STOP. I KNOW MY FOOT WAS ON THE PEDDLE..PLEASE CHECK INTO THIS. I DON'T EVEN WANT TO GET BACK INTO THIS CAR IT SCARES ME.*AK