1995 Pontiac Sunfire

TL*THE CONTACT OWNS A 1995 PONTIAC SUNFIRE. THE CONTACT EXPERIENCED DIFFICULTY STARTING HER VEHICLE AND TURNING THE IGNITION SWITCH. THE FOLLOWING MORNING, SHE OPENED THE DOOR AND NOTICED THAT THE STEERING COLUMN MELTED AND WAS LYING ON THE FLOORBOARD. A POLICE REPORT WAS FILED. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 02V070000 (ELECTRICAL SYSTEM:IGNITION:SWITCH). PONTIAC STATED THAT THE VEHICLE HAD TO BE TOWED TO THE CLOSEST DEALER. THE DEALER INSPECTED THE VEHICLE, BUT WERE UNABLE TO CORRECT THE FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 157,000.

WE HAVE HAD THIS CAR FOR ABOUT 2 YEARS, AND HAVE HAD PROBLEMS SINCE THE BEGINNING. FIRST THING WAS THE COOLING FAN. IT QUIT WORKING ABOUT 6 MONTHS AFTER WE BOUGHT THE CAR. WE HAD THAT FIXED THEN STARTED HAVING OTHER ELECTRICAL PROBLEMS. THE BRAKE LIGHTS WOULD WORK HERE AND THERE, THE TURN SIGNALS WOULD WORK ONE DAY AND NOT THE NEXT, NOW THEY DON'T WORK AT ALL. THE ABS LIGHT WOULD FLASH OFF AND ON AND THE BRAKE LIGHT WOULD COME ON ALSO. WE KNOW THAT FILING THIS COMPLAINT WILL NOT FIX THE PROBLEMS WE ARE HAVING WITH THE CAR, WE JUST WANTED TO MAKE IT KNOWN THAT WE WILL NEVER BUY ANOTHER PONTIAC DUE TO THE PROBLEMS WE ARE HAVING WITH THIS ONE. THANK YOU FOR YOUR TIME. *JB

WHEN DRIVING AND SPEED REACHED 40 MPH THE CAR VIBRATES, WHEN SPEED REACHED 60 MPH IT VIBRATES AGAIN. WHEN DECELERATING AFTER DRIVING FOR A LITTLE WHILE, AND SPEED REACHED 10 MPH (WHILE DECELERATING) THE CAR VIBRATES VIOLENTLY, THEN SHUTS OFF. WHEN I RESTART THE ENGINE IT RUNS NOISILY WHILE STILL IN PARK, THEN SHUTS OFF AGAIN WHEN PUT IN GEAR. I HAVE TO WAIT A MINUTE OR TWO BEFORE I START THE CAR AND PUT IT IN GEAR AND IT RUNS, UNTIL I DECELERATE AGAIN AND THE CYCLE STARTS OVER. I HAVE HAD MY HEAD GASKET REPAIRED/REPLACE BY JAY PONTIAC IN COLUMBUS GEORGIA AT MY EXPENSE BECAUSE I RECEIVE THE RECALL NOTICE ON THE HEAD GASKET LEAK SEVERAL YEARS AFTER THE RECALL CAMPAIGN WAS OVER. I HAVE HAD MY ALTERNATOR REPAIRED/REPLACED, TRANSMISSION PROBLEMS, ETC. THE DEALER NEVER SEES ANY PROBLEMS WHEN HE DIAGNOSES MY CAR ON HIS COMPUTER & EVERYTIME HE SUGGESTS WHAT THE PROBLEM IS AND I GO BROKE PAYING TO GET IT FIXED, THE PROBLEM REMAINS. I AM VERY FED UP WITH PONTIAC & GM & THEIR DEALERS/SERVICE PEOPLE WHO SEEM TO KNOW NOTHING OF THEIR PRODUCTS' FAILURE. I NEED TO KNOW WHAT THE PROBLEM IS WITH MY CAR SO I CAN GET IT FIXED. I AM ALSO SEEKING TO PURCHASE A NEW VEHICLE AND FROM THE HORRIBLE EXPERIENCE I'VE BEEN HAVING WITH PONTIAC & GM I AM STAYING AWAY FROM THEIR PRODUCTS AND ADVISING EVERYONE I KNOW TO STAY AWAY FROM THEM. I AM AT THE POINT WHERE THE ONLY AUTOMOBILE PRODUCT I AM INTERESTED IN IS FOREIGN MADE. I UNDERSTAND YOU GET WHAT YOU PAY FOR, BUT I DON'T UNDERSTAND A PRODUCT HAVING PROBLEMS EVEN THE MANUFACTURER CAN'T FIGURE OUT. *JB

IN FULFILLMENT OF RECALL 02008-S, A GM DEALERSHIP CLAIMS THAT REPLACEMENT OF THE STARTER WIRING HARNESS WILL DESTROY THE TERMINAL ON THE SOLENOID, RESULTING IN THE REQUIRED REPLACEMENT OF BOTH THE SOLENOID AND STARTER MOTOR. BOTH PARTS ARE IN GOOD WORKING ORDER BUT GM WILL NOT COVER THE COST OF THIS DAMAGE, APPROX $260. IN SHORT, A RUSTY TERMINAL WILL PROBABLY BREAK WHEN REMOVED. FOR THIS, GM WANTS TO SELL A NEW STARTER WITH SOLENOID AT FULL PRICE. I HAVE CONFIRMED THE LIKELIHOOD OF THE DAMAGE WITH AN INDEPENDENT MECHANIC. GM REFUSED ME DIRECTLY UPON APPEAL. THIS IS A VERY IMPORTANT RECALL, THOUGH RELATIVELY SIMPLE TO IMPLEMENT. THE CAR IS ONLY 7 YEARS OLD. GM SHOULD BE REQUIRED TO COVER THE FULL COST OF IMPLEMENTATION, WITHOUT PROFITING ON AN OTHERWISE UNNECESSARY REPLACEMENT OF EXPENSIVE COMPONENTS. GM COULD REPLACE JUST THE SOLENOID OR PERHAPS EVEN JUST THE TERMINAL. THE WIRE LEAD COULD BE PROPERLY SPLICED WITHOUT TERMINAL REMOVAL. THIS POSSIBILITY (OR PERHAPS PROBABILITY) WAS NOT MENTIONED IN THE RECALL NOTICE OR IN CONVERATIONS WITH THE DEALER PRIOR TO THE RECALL WORK. I AM ARRANGING TO HAVE THE SOLENOID ALONE REPLACED FOR APPROX. $140. I SUGGEST THAT GM BE ORDERED TO REIMBURSE CUSTOMERS FOR THIS AND OTHER COSTS REQUIRED TO IMPLEMENT THE RECALL FULLY AND TO COVER THEM DIRECTLY FROM THIS POINT FORWARD. I WOULD NOT BE SURPRISED TO LEARN THAT GM HAS ALREADY INSTALLED A SIGNIFICANT NUMBER OF NEW STARTERS AT OWNERS' EXPENSE.

CONSUMER RECEIVED RECALL NOTIFICATION (02V070000) HOWEVER IT TOOK 2 DAYS TO GET THE PART INSTALLED BECAUSE THE FIRST DAY CONSUMER WENT TO THE DEALER HE WAS TOLD THERE WERE NOT ENOUGH PARTS, EVEN THOUGH CONSUMER CALLED IN ADVANCE AND CONFIRMED IF THERE WERE PARTS, THE SAME DAY THE RELAY WAS INSTALLED CONSUMER HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP BECAUSE IT WOULD NOT START, CONSUMER WAS INFORMED THAT THE STARTER WAS BAD AND NEEDED TO BE REPLACED.*JB