2002 Pontiac Montana

SINCE I BOUGHT MY 2002 MONTANA MINI VAN AS A NEW VEHICLE ON 11-02-2001, I HAVE HAD PROBLEMS WITH THE WINDSHIELD. THE PROBLEM STARTED AS A STARTLING, LOUD CRACKING NOISE WHICH OCCURRED RANDOMLY OVER THE FIRST TWO YEARS. SINCE THEN, THE WINDSHIELD LEAKS DURING HEAVY RAINSTORM; WATER STREAMS OUT OF CEILING-MOUNTED BOXES SUCH AS MY TEMPERATURE/COMPASS BOX AND THE ONSTAR ANTENNA. THE DEALER, PERFORMANCE PONTIAC WHICH THEN SOLD OUT TO ANDERSON GMC IN HUNT VALLEY, HAS TRIED TO REPAIR THE WINDSHIELD SEAL TWICE, THE FIRST TIME DURING THE 36 MONTH WARRANTY PERIOD. BOTH REPAIRS WERE FREE OF CHARGE, BUT DID NOT CORRECT THE PROBLEM. I JUST TOOK THE VAN IN FOR A THIRD TIME, AND THE DEALER NOW SAYS THEY CANNOT FIND ANY LEAK BUT WILL REPLACE THE WINDSHIELD AT A CHARGE TO ME OF MORE THAN $300. I BELIEVE THIS IS A MANUFACTURER'S DEFECT AND I SHOULD NOT BE CHARGED. I HAVE PUT UP WITH WATER LEAKING ALL OVER AS I'M DRIVING, DISCOLORED CEILING, AND A MUSTY SMELL FOR YEARS.*AK

THE AUTOMATIC SLIDING DOOR CAUSED THE PASSENGER TO BREAK HER WRIST. WHEN SHE PUT HER HAND ON THE HANDLE AND PULLED IT BACK THE DOOR BEGAN TO SLIDE BACK. WHILE GETTING OUT OF THE VEHICLE, THE PASSENGERS HAND WAS BETWEEN THE HANDLE AND DOOR CAUSING THE WRIST TO SNAP. THERE IS NO AUTO REVERSE, ONCE IT MAKES CONTACT WITH AN OBJECT. *AK *SC

SINCE PURCHASE, HAVE HAD PROBLEMS WITH BOTH PASSENGER SLIDING DOORS. THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR WOULD CONSTANTLY OPEN AND CLOSE AT WILL. HAVE HAD REPAIRS DONE AT THE DEALERSHIP ON A NUMBER OCCASIONS. IT WORKS FOR A SHORT PERIOD OF TIME AND THEN STARTS OVER AGAIN. NOW, I'VE SHUT OFF THE AUTOMATIC FEATURE BUT THE DOOR IS VERY HARD TO OPEN AND CLOSE. THE PASSENGER SIDE AUTOMATIC DOOR GOT STUCK IN THE OPEN POSITION. AFTER FINALLY FORCING IT CLOSED AND SHUTTING OFF THE AUTOMATIC FEATURE, THE DOOR WILL NOT OPEN AT ALL. IN LIGHT OF THE NUMBER OF PEOPLE HAVING CONSTANT PROBLEMS WITH THESE DOORS, GMC SHOULD BE FORCED TO HAVE A RECALL AND REPLACE THE DOOR MOTORS SO THEY WORK PROPERLY BEFORE SOMEONE GETS KILLED WITH THESE DOORS WHICH OPEN AND CLOSE WITHOUT WARNING.*AK

MY FAMILY TOOK OUR VAN ON A WEEK LONG VACATION TO FLORIDA WHILE I STAYED AT HOME. RIGHT AFTER THEY LEFT MY WIFE CALLED TO SAY THAT THE ABS LIGHT WAS ON IN THE DASH. I CALLED A LOCAL MECHANIC TO GET AN IDEA OF HOW BAD THE PROBLEM MIGHT BE AND HE INDICATED THAT IT SHOULD NOT BE TOO BAD BUT GET IT LOOKED AT WHEN THEY RETURN FROM THE TRIP. UPON HER RETURN MY WIFE TOOK IT IN THE THE DEALERSHIP WHERE WE PURCHASED THE VAN AND THEY REPLACED A BEARING IN THE RIGHT REAR AXLE HUB AREA OF THE VEHICLE. SINCE THE VAN HAD APPROXIMATELY 40,451 MILES ON IT WE WERE TOLD THAT THIS FELL OUTSIDE OF THE MILES COVERED BY THE MANUFACTURER. ALTHOUGH, IT WAS STILL WITHIN THE 3-YRS OF COVERED WARRANTY JUST NOT COVERED BY THE MILES WE PAID FOR THE REPAIR. ASKED THE DEALERSHIP ABOUT THIS REPAIR AND THEY STATED THAT THIS WAS NORMAL WEAR FOR THIS PART OF THE COUNTRY AND THE TYPES OF ROADS IN THIS AREA. I TOLD THEM THAT I DID NOT LIKE THAT ANSWER. THEY TOLD ME THAT IF I FELT I HAD A COMPLAINT I COULD FOLLOW THE PROCEDURE IN THE BACK OF THE OWNERS MANULE. TO WHICH I HAVE DONE: PHONE CALL LETTER TO GM FOLLOW-UP PHONE CALL TO GM NOW NHTSA . *AK