NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
239 reports100,000 miles · Feb 27, 2017
Engine
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT INQUIRED ABOUT A CLASS ACTION LAWSUIT ON HIS VEHICLE. THE CONTACT STATED THAT THE VEHICLE COULD OVERHEAT BECAUSE THE COOLANT WAS NOT WORKING PROPERLY. AS A RESULT, SLUDGE COULD BUILD UP AND THE VEHICLE COULD LOCK UP AND EXPLODE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR …
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TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT INQUIRED ABOUT A CLASS ACTION LAWSUIT ON HIS VEHICLE. THE CONTACT STATED THAT THE VEHICLE COULD OVERHEAT BECAUSE THE COOLANT WAS NOT WORKING PROPERLY. AS A RESULT, SLUDGE COULD BUILD UP AND THE VEHICLE COULD LOCK UP AND EXPLODE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR SERVICE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10957225
200,000 miles · Feb 10, 2017
Electrical System
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE VEHICLE WAS HAVING AN ELECTRICAL SWITCH MALFUNCTION, WHICH AFFECTED THE TURN SIGNALS AND HEADLIGHTS. WHEN THE DRIVER SIDE TURN SIGNAL SWITCH WAS ACTIVATED, THE HIGH BEAM HEADLIGHTS AUTOMATICALLY ACTIVATED. WHEN THE ENGINE WAS TURNED OFF, THE HEADLIGHTS A…
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TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE VEHICLE WAS HAVING AN ELECTRICAL SWITCH MALFUNCTION, WHICH AFFECTED THE TURN SIGNALS AND HEADLIGHTS. WHEN THE DRIVER SIDE TURN SIGNAL SWITCH WAS ACTIVATED, THE HIGH BEAM HEADLIGHTS AUTOMATICALLY ACTIVATED. WHEN THE ENGINE WAS TURNED OFF, THE HEADLIGHTS AUTOMATICALLY ACTIVATED, FORCING THE CONTACT TO DISCONNECT THE BATTERY IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
NHTSA ODI #10953795
110,250 miles · Jan 23, 2017
Power Train
I'VE HAD TO REPLACE THE TRANSMISSION AT 67K MILES, AND IT WENT OUT ON ME AGAIN AT 110K MILES. I REPLACED THE TRANSMISSION AT NOT ONLY A GM CERTIFIED DEALERSHIP, BUT A PONTAIC DEALERSHIP (JOHN HINE PONTAIC) IN SAN DIEGO. THE TRANSMISSION WAS A GM CERTIFIED REFURBISH FROM CANADA. NO RECALLS FROM GM, AND NO REIMBURSEMENT POLICY.…
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I'VE HAD TO REPLACE THE TRANSMISSION AT 67K MILES, AND IT WENT OUT ON ME AGAIN AT 110K MILES. I REPLACED THE TRANSMISSION AT NOT ONLY A GM CERTIFIED DEALERSHIP, BUT A PONTAIC DEALERSHIP (JOHN HINE PONTAIC) IN SAN DIEGO. THE TRANSMISSION WAS A GM CERTIFIED REFURBISH FROM CANADA. NO RECALLS FROM GM, AND NO REIMBURSEMENT POLICY. THIS IS AN ISSUE.
NHTSA ODI #10947243
90,000 miles · Dec 15, 2016
Electrical SystemVisibility/wiper
WHEN USING THE TURN SIGNAL, THE VEHICLE'S HIGH BEAMS MAY TURN ON WITHOUT INTENT. THIS COULD POTENTIALLY BLIND OTHER DRIVERS ON THE ROAD AND CAUSE AN ACCIDENT. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY, IN MOTION, AND TURNING. COLD WEATHER AMPLIFIES THE ISSUE. THE ISSUE IS DEMONSTRATED IN THIS YOUTUBE VIDEO: HTTPS://WWW.YOUTUBE…
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WHEN USING THE TURN SIGNAL, THE VEHICLE'S HIGH BEAMS MAY TURN ON WITHOUT INTENT. THIS COULD POTENTIALLY BLIND OTHER DRIVERS ON THE ROAD AND CAUSE AN ACCIDENT. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY, IN MOTION, AND TURNING. COLD WEATHER AMPLIFIES THE ISSUE. THE ISSUE IS DEMONSTRATED IN THIS YOUTUBE VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=36SCDPLZ3DK
NHTSA ODI #10935550
117,000 miles · Dec 9, 2016
EngineVehicle Speed Control
WHILE DRIVING CAR SHUTS OFF "DIC" STATES " STARTING DISABLED DUE TO THROTTLE CONTROL. REDUCED ENGINE POWER". I TOOK IT TO MCCARTHY DEALERSHIP IN LEES SUMMIT MO THEY SUPPOSEDLY FIXED RECALL-KEY ONLY BUT THE RECALL#14350 STATES "DEALERS WILL INSTALL 2 KEY RINGS & AN I INSERT IN THE KEY SLOT OR A CONER OVER THE KEY HEAD ON ALL IGN…
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WHILE DRIVING CAR SHUTS OFF "DIC" STATES " STARTING DISABLED DUE TO THROTTLE CONTROL. REDUCED ENGINE POWER". I TOOK IT TO MCCARTHY DEALERSHIP IN LEES SUMMIT MO THEY SUPPOSEDLY FIXED RECALL-KEY ONLY BUT THE RECALL#14350 STATES "DEALERS WILL INSTALL 2 KEY RINGS & AN I INSERT IN THE KEY SLOT OR A CONER OVER THE KEY HEAD ON ALL IGNITION KEYS" IT RAN OK FOR A WHILE THEN STARTED DOING IT AGAIN. TOOK IT BACK 12/8/2016 & WAS TOLD TO DO A DIAGNOSTIC CK IT WOULD COST 130. WAS TOLD THE RECALL WAS FOR THE KEYS ONLY NOT THE IGNITION. MY DAUGHTER DRIVES THIS CAR TOO IT STOP RUNNING IN THE MISTAKE OF AN INTERSECTION. PLEASE HELP *TR
NHTSA ODI #10934091
180,000 miles · Oct 25, 2016
Electrical System
MY LOW BEAMS WILL GO OUT WITHOUT ANY WARNING, NOT CONSISTENT. THIS HAPPENS ON HIGHWAY OR CITY. THEY WILL COME BACK AFTER A FEW MINUTES, OR SOMETIMES DAYS. I STILL HAVE HIGH BEAMS
NHTSA ODI #10918696
60,000 miles · Oct 21, 2016
EngineSteering
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE ALSO EXPERIENCED OVERHEATING AND LOSS OF ANTI FREEZE. THE CAUSE OF THE FAILURE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10917784
90,000 miles · Oct 7, 2016
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE LOST CONTROL AND CRASHED INTO A UTILITY POLE CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. DURING THE INCIDENT THE AIR BAGS DID NOT DEPLOY AND THE DRIVER SUSTAINED INJURIES TO BOTH SHOULDERS. …
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TL* THE CONTACT OWNED A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE LOST CONTROL AND CRASHED INTO A UTILITY POLE CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. DURING THE INCIDENT THE AIR BAGS DID NOT DEPLOY AND THE DRIVER SUSTAINED INJURIES TO BOTH SHOULDERS. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #10914409
228,000 miles · Sep 22, 2016
Electrical SystemEngineFire
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND WHITE SMOKE APPEARED FROM THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 228,000. THE VIN WAS NOT PROVIDED.
NHTSA ODI #10908701
85,000 miles · Jul 17, 2016
Exterior Lighting
THE LOW BEAMS ON OUR 2006 GRAND PRIX GO OUT WITH OUT WARNING WHILE DRIVING. WE DO HAVE HIGH BEAM LIGHTS. THE VEHICLE IS MOVING WHEN THE LIGHTS GO OUT. IT HAPPENED ON THE HIGHWAY AND ON CITY STREETS. THERE IS NO WARNING WHEN IT WILL HAPPEN. IT HAS HAPPENED A NUMBER OF TIMES BUT WILL COME BACK ON COULD BE HOURS OR DAY BEFORE THEY…
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THE LOW BEAMS ON OUR 2006 GRAND PRIX GO OUT WITH OUT WARNING WHILE DRIVING. WE DO HAVE HIGH BEAM LIGHTS. THE VEHICLE IS MOVING WHEN THE LIGHTS GO OUT. IT HAPPENED ON THE HIGHWAY AND ON CITY STREETS. THERE IS NO WARNING WHEN IT WILL HAPPEN. IT HAS HAPPENED A NUMBER OF TIMES BUT WILL COME BACK ON COULD BE HOURS OR DAY BEFORE THEY START WORKING AGAIN. WHEN I TAKE IT TO THE SHOP IT IS WORKING AND THEY CAN'T FIND THE PROBLEM.
NHTSA ODI #10885330
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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