NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
42 reportsClear category filter120,000 miles · Aug 30, 2014
Electrical SystemSteeringVehicle Speed Control
WHILE DRIVING DISPLAY FLASHED ABOUT 4 ALERTS, FROM TRACTION SYSTEM, ABS BRAKES ENGINE WOULD SHUT OFF, AND I WOULD LOSE POWER STEERING. THIS HAPPENED AROUND A DOZEN TIMES IN THE SPAN OF A WEEK. I WAS ABLE TO PULL THE CAR OVER, BY USING ALL OF MY STRENGTH ON THE STEERING WHEEL, AND SHUT THE CAR OFF, THEN RESTART IT. I HAD TO TAKE …
Read full complaint
WHILE DRIVING DISPLAY FLASHED ABOUT 4 ALERTS, FROM TRACTION SYSTEM, ABS BRAKES ENGINE WOULD SHUT OFF, AND I WOULD LOSE POWER STEERING. THIS HAPPENED AROUND A DOZEN TIMES IN THE SPAN OF A WEEK. I WAS ABLE TO PULL THE CAR OVER, BY USING ALL OF MY STRENGTH ON THE STEERING WHEEL, AND SHUT THE CAR OFF, THEN RESTART IT. I HAD TO TAKE IT IN TO THE MECHANIC AND THEY HAD TO REPLACE THE COMPUTER, AND SOME OTHER PARTS COSTING OVER $800. *TR
NHTSA ODI #10629525
125,000 miles · Aug 4, 2014
Steering
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAILED. THE FAILURE OCCURRED ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE …
Read full complaint
TL* THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAILED. THE FAILURE OCCURRED ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 10/22/14*CN
NHTSA ODI #10618664
125,995 miles · Aug 2, 2014
Steering
WAS DRIVING DOWN E. GRAND RIVER AND GOT MAYBE 5 MILES DOWN THE ROAD AND IT FELT LIKE I HIT SOMETHING AND I COULD NOT KEEP MY STEERING STRAIGHT. IT GOT TIGHT ALL OF A SUDDEN AND WAS HARD TO TURN. IT WAS NOT A FLAT AS ALL TIRES LOOK FINE. AND ALL BELTS BELIEVE TO BE FINE. POWER STEERING FLUID IS FINE. THIS HAPPENED ON JULY 30, …
Read full complaint
WAS DRIVING DOWN E. GRAND RIVER AND GOT MAYBE 5 MILES DOWN THE ROAD AND IT FELT LIKE I HIT SOMETHING AND I COULD NOT KEEP MY STEERING STRAIGHT. IT GOT TIGHT ALL OF A SUDDEN AND WAS HARD TO TURN. IT WAS NOT A FLAT AS ALL TIRES LOOK FINE. AND ALL BELTS BELIEVE TO BE FINE. POWER STEERING FLUID IS FINE. THIS HAPPENED ON JULY 30, 2014. *TR
NHTSA ODI #10618414
111,555 miles · Jun 4, 2014
Electrical SystemSteering
WHEN DOING 60, MY CAR WOULD SHUT OFF WHILE DRIVING SUDDENLY IN THE MIDDLE OF THE HIGHWAY AND I WOULD LOSE POWER STEERING AND WOULD HAVE TO FIGHT STEERING TO GET OFF THE ROAD TO PREVENT ACCIDENT. I WOULD NEVER KNOW WHEN IT WOULD HAPPEN IT JUST DID WITHOUT WARNING. THIS HAPPEN MULTIPLE TIMES UNTIL ONE DAY IT WOULDN'T START. I CALL…
Read full complaint
WHEN DOING 60, MY CAR WOULD SHUT OFF WHILE DRIVING SUDDENLY IN THE MIDDLE OF THE HIGHWAY AND I WOULD LOSE POWER STEERING AND WOULD HAVE TO FIGHT STEERING TO GET OFF THE ROAD TO PREVENT ACCIDENT. I WOULD NEVER KNOW WHEN IT WOULD HAPPEN IT JUST DID WITHOUT WARNING. THIS HAPPEN MULTIPLE TIMES UNTIL ONE DAY IT WOULDN'T START. I CALLED HARPER MOTORS, WHERE I BOUGHT THE CAR IN 2006 AND THEY CAME AND TOOK MY CAR TO FIX IT IN 2010. THEY HAD TO REPLACE MY IGNITION SWITCH AND REPLACE MY COMPUTER. IT COST ME OVER 800DOLS. DON'T KNOW WHY MY CAR WASN'T PUT IN THE GM RECALL BUT IT SHOULD HAVE. I THANK GOD THAT I WASN'T ON A MAJOR HWY. EACH TIME THIS HAPPENED. *TR
NHTSA ODI #10596205
157,000 miles · Apr 24, 2014
Steering
I HAVE A RECALL ON MY CAR THAT I WANT FIXED THE STEERING IS ACTING UP BUT NOTHING HAS HAPPENED YET. *TR
NHTSA ODI #10584728
129,500 miles · Mar 13, 2014
EngineSteering
I WAS DRIVING HOME FROM WORK AND WHEN I TURNED A CORNER, THE ENGINE CUT OUT. I BELIEVE IT WAS FROM THE KEY FLIPPING TO ACCESSORY. I'VE HEARD THAT THIS HAS CAUSED CRASHES THAT HAVE KILLED PEOPLE AND WOULD LIKE THIS FIXED. THIS IS THE FIRST TIME IT HAPPENED, BUT NOW I'M WORRIED EVERY TIME I DRIVE IT THAT THIS IS GOING TO HAPPEN A…
Read full complaint
I WAS DRIVING HOME FROM WORK AND WHEN I TURNED A CORNER, THE ENGINE CUT OUT. I BELIEVE IT WAS FROM THE KEY FLIPPING TO ACCESSORY. I'VE HEARD THAT THIS HAS CAUSED CRASHES THAT HAVE KILLED PEOPLE AND WOULD LIKE THIS FIXED. THIS IS THE FIRST TIME IT HAPPENED, BUT NOW I'M WORRIED EVERY TIME I DRIVE IT THAT THIS IS GOING TO HAPPEN AND I DON'T FEEL SAFE LETTING MY WIFE DRIVE THE CAR NOW. WHY ARE THE 2006 PONTIAC GRAND PRIX VEHICLES NOT PART OF THE RECALL FROM GM? *TR
NHTSA ODI #10569215
110,300 miles · Jun 27, 2013
Power TrainSteeringWheels
THE TRANSMISSION SLIPS AND BANGS BAD AFTER DRIVING AROUND 65 MPH THEN SLOWING DOWN AND TURNING ON AN OFF RAMP TRANS FLUID TEMP IS ABOUT 195 DEGREES AT TIME OF INCIDENT. THIS SLIP HAPPENS IN LOW GEARS SOMETIMES AS WELL AFTER DRIVING AROUND ON SHORT TRIPS. ALSO, REPLACED GEAR SHIFT SPRAGUE LOCK SOMETHING TWO TIMES ALREADY. ALS…
Read full complaint
THE TRANSMISSION SLIPS AND BANGS BAD AFTER DRIVING AROUND 65 MPH THEN SLOWING DOWN AND TURNING ON AN OFF RAMP TRANS FLUID TEMP IS ABOUT 195 DEGREES AT TIME OF INCIDENT. THIS SLIP HAPPENS IN LOW GEARS SOMETIMES AS WELL AFTER DRIVING AROUND ON SHORT TRIPS. ALSO, REPLACED GEAR SHIFT SPRAGUE LOCK SOMETHING TWO TIMES ALREADY. ALSO THE AC HEATER FAN MOTOR HAS BURNED OUT ,NOW NEW ONE WORKS INTERMITTENTLY. *TR
NHTSA ODI #10522177
1,290,000 miles · Jun 22, 2013
Steering
I HAVE HAD 3 SERVICE LIGHTS COME ON: SERVICE ANTILOCK BRAKE SYSTEM, SERVICE VARIABLE STEERING EFFORT, SERVICE TRACTION CONTROL. I TOOK THE CAR TO MY MECHANIC WHO SUGGESTED THAT THE TRACTION SYSTEM COMPONENT BE REPLACED BY A DEALER AND THAT THERE WAS A RECALL ASSOCIATED WITH THE STEERING COMPONENT OF THIS VEHICLE. I HAVE NOT …
Read full complaint
I HAVE HAD 3 SERVICE LIGHTS COME ON: SERVICE ANTILOCK BRAKE SYSTEM, SERVICE VARIABLE STEERING EFFORT, SERVICE TRACTION CONTROL. I TOOK THE CAR TO MY MECHANIC WHO SUGGESTED THAT THE TRACTION SYSTEM COMPONENT BE REPLACED BY A DEALER AND THAT THERE WAS A RECALL ASSOCIATED WITH THE STEERING COMPONENT OF THIS VEHICLE. I HAVE NOT RECEIVED A RECALL NOTICE EVER REGARDING THIS. NOW, I AM DEALING WITH REPAIRS. THE CAVEAT AND DANGER HERE IS THAT THE STEERING IS A VITAL COMPONENT TO DRIVING ABILITIES AND WITHOUT PROPER STEERING AND TRACTION CONTROL THERE COULD BE AN ACCIDENT. I HAVE CONTACTED GM REGARDING THIS PROBLEM AND THEY STATE THAT THIS VEHICLE IS NOT ASSOCIATED WITH A RECALL; THAT IS NOT WHAT MY MECHANIC HAS ADVISED ME. HE SAID THERE WAS A RECALL ON 2005-2006 PONTIAC GRAND PRIXS. *TR
NHTSA ODI #10521199
Mileage unknown · Dec 13, 2011
Electronic Stability Control (esc)Power TrainService Brakes, Hydraulic
BOUGHT A "NICE" USED PONTIAC GRAND PRIX GXP IN 2008 (AN 06 MODEL). THE CAR ONLY HAD AROUND 17,000 MILES ON IT. THIS CAR HAS BEEN THE BIGGEST MONEY PIT EVER. I AM SO DISAPPOINTED WITH THIS VEHICLE. I HAVE PRIDED MYSELF IN BUYING AMERICAN MADE VEHICLES, BUT NOT ANYMORE! FIRST OF ALL, THE TIRE SIZING AND THE PRICE OF THE TIRES,RID…
Read full complaint
BOUGHT A "NICE" USED PONTIAC GRAND PRIX GXP IN 2008 (AN 06 MODEL). THE CAR ONLY HAD AROUND 17,000 MILES ON IT. THIS CAR HAS BEEN THE BIGGEST MONEY PIT EVER. I AM SO DISAPPOINTED WITH THIS VEHICLE. I HAVE PRIDED MYSELF IN BUYING AMERICAN MADE VEHICLES, BUT NOT ANYMORE! FIRST OF ALL, THE TIRE SIZING AND THE PRICE OF THE TIRES,RIDICULOUS! THE POWER STEERING LINE BROKE, AND OF COURSE IT WASN'T THE LINE THAT WAS COVERED UNDER RECALL, THERE HAS ALWAYS BEEN A NOISE IN THE FRONT END, ESPECIALLY GOING AT A SLOWER SPEED AND OVER BUMPS, KIND OF POPPING, I'VE ALWAYS FELT THAT THERE WAS SOMETHING WRONG IN THE FRONT END. IN OCT. 2010, THE HUBS AND BEARINGS WERE REPLACED, THEY WERE STILL UNDER WARRANTY, BUT WE HAD TO PAY A DEDUCTIBLE, WHICH WAS QUITE A BIT, THEN IN JULY 2011, WITH 60,000 SOME ODD MILES ON IT, THE TRACTION CONTROL LIGHT, THE ABS LIGHT CAME ON, TOOK IT TO THE DEALERSHIP, THEY SAY IT'S A SENSOR, IN THE LEFT HUB (THAT WE JUST HAD CHANGED, LESS THAN A YEAR AGO), THE WARRANT HAD RAN OUT ON IT, SO WE PAID ALMOST 500 TO REPLACE THAT, THEN SURPRISE, SURPRISE, IT HAS HAPPENED AGAIN THE LIGHTS ARE BACK ON! ALSO, SOMETIMES WHEN I ACCELERATE AT SAY A STOP SIGN OR STOP LIGHT, THERE'S SORT OF A "GRABBING" AND THE CAR DOESN'T WANT TO GO, LIKE IT COULD BE THE TRANSMISSION SLIPPING. THESE ARE ACTUALLY JUST A FEW OF THE THINGS THAT I'VE HAD GO WRONG,THERE'S BEEN ODDS AND ENDS THINGS THAT OF COURSE HAVE COST A FORTUNE TO FIX, EVERYTHING ON THIS CAR IS...OH, THE TIE ROD END, THAT WAS SOMETHING ELSE THAT HAD TO BE REPLACED...I COULD GO ON AND ON MONEY PIT. I WANT TO GET RID OF IT, BUT IT'S ONE OF THOSE THINGS, I'VE GOT TOO MUCH INVESTED IN IT..I'D NEVER GET OUT OF IT WHAT I NEED..NO WONDER THEY NO LONGER PRODUCE PONTIACS. FROM THE THINGS I'VE READ, IT SEEMS THAT I AM NOT THE ONLY PERSON WHO HAS HAD TROUBLE OUT OF THIS VEHICLE. IT SEEMS AS THOUGH THERE SHOULD HAVE BEEN ALOT MORE RECALLS. *TR
NHTSA ODI #10439760
78,000 miles · Mar 10, 2011
SteeringSuspension
1006 PONTIAC GRAND PRIX- BAD WHEEL BEARINGS AND STEERING SHAFT. *TR
NHTSA ODI #10389728
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Illustration