NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
24 reportsClear category filter58,200 miles · Jan 18, 2011
Steering
TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX GTP. WHILE DRIVING APPROXIMATELY 5-10 MPH THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN TO THE LEFT. THE CONTACT STATED THE FAILURE HAD BEEN ON GOING SINCE FRIDAY JANUARY 14, 2011. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. HE CALLED THE MANUFACTURER AND …
Read full complaint
TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX GTP. WHILE DRIVING APPROXIMATELY 5-10 MPH THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN TO THE LEFT. THE CONTACT STATED THE FAILURE HAD BEEN ON GOING SINCE FRIDAY JANUARY 14, 2011. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. HE CALLED THE MANUFACTURER AND WAS ADVISED THAT THEY WOULD CONTACT HIM ON JANUARY 18, 2011. THE WARRANTY WAS NOT VALID. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,200 AND THE CURRENT MILEAGE WAS 58,224.
NHTSA ODI #10377037
46,000 miles · Oct 15, 2009
Steering
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. WHILE DRIVING THE STEERING COLUMN, AND ACCELERATOR AND BRAKE PEDAL MAKES A CLICKING NOISE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY AND A TECHNICIAN CONCLUDED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 46000.
NHTSA ODI #10288544
111,000 miles · Oct 2, 2009
EquipmentSteering
MY 2005 GRAND PRIX HAS AN ISSUE WITH POWER STEERING FLUID LEAKING WHICH LED TO A LOSS OF POWER STEERING ASSISTANCE. I'VE HAD THE STEERING GEAR REPLACED ABOUT 3 MONTHS AGO, AND NOW THE RETURN LINE WAS REPLACED. AFTER ALL OF THIS IT IS LEAKING AGAIN. *TR
NHTSA ODI #10286076
31,000 miles · Jul 23, 2009
Steering
I PURCHASED A 2005 GRAND PRIX GT, ON APRIL 28, 2009. IT WAS A USED VEHICLE AND HAD 28,000 WHEN PURCHASED FROM USED CAR DEALER. WHEN I TEST DROVE THE VEHICLE I NOTICED A KNOCK WITH THE STEERING SYSTEM. THEY TOLD ME THAT IT WAS A PROBLEM AND THE DEALERS WERE AWARE OF. THEY SAID THEY WOULD FIX IT ONCE THE KNOCK OR THE SYSTEM GOT WO…
Read full complaint
I PURCHASED A 2005 GRAND PRIX GT, ON APRIL 28, 2009. IT WAS A USED VEHICLE AND HAD 28,000 WHEN PURCHASED FROM USED CAR DEALER. WHEN I TEST DROVE THE VEHICLE I NOTICED A KNOCK WITH THE STEERING SYSTEM. THEY TOLD ME THAT IT WAS A PROBLEM AND THE DEALERS WERE AWARE OF. THEY SAID THEY WOULD FIX IT ONCE THE KNOCK OR THE SYSTEM GOT WORST. I AM GOING TO THE DEALER THAT I PURCHASED THE CAR FROM AS THE STEERING SYSTEM IS GETTING MORE PRONOUNCED. I CALLED OUR LOCAL PONTIAC DEALER THAT WAS STILL IN BUSINESS AND HE SAID THAT THERE WAS NO RECALL ON THE POWER STEERING SET UP. I HAVE FOUND INFORMATION ON THE WEB SITE THAT STATES THAT THERE IS A PROBLEM WITH THE STEERING. THERE WAS A RECALL ID 09E005000 STEERING, IT WAS RELATED TO THE DORMAN COMPANY RECALLING 979 STEERING KNUCKLES SUPPLIED BY THEM. THERE WERE ALSO SERVICE BULLETINS REFERRING TO THE STEERING PROBLEM. THERE WERE ODI COMPLAINTS FILLED CONCERNING THE PROBLEM. I CAN REFERENCE THE NUMBERS IF YOU NEED THEM. I HAVE TALKED TO ANOTHER PONTIAC DEALER WHO HAS LOST HIS FRANCHISE BUT STATED TO ME THAT IT WAS A PROBLEM AND THAT HE WOULD FIX IT FOR ME. I TOLD HIM THAT WHERE I PURCHASED THE CAR THEY WOULD FIX IT. THIS IS A MAJOR SAFETY PROBLEM AND THERE SHOULD BE A RECALL. I AM SURE YOU HAVE RECEIVED COMPLAINTS ON THIS SUBJECT. THE SYSTEM HAS NOT FAILED BUT UNTIL I GET THIS CORRECTED I WILL NOT LET ANYONE DRIVE THE VEHICLE BUT ME. CAN YOU HELP ME WITH THIS PROBLEM, CAN WE GET A RECALL ON THIS. GM HAS TAKEN STIMULUS DOLLARS AND THEY WILL NOT STAND BY THERE PRODUCT. THANKS FOR ANY THING THAT YOU CAN PROVIDE ME IN THIS SAFETY ISSUE. I DID NOT INCUR AN ACCIDENT BUT THE STEERING IS ACTING UP AND I WILL GET IT FIXED. *TR
NHTSA ODI #10278144
Mileage unknown · Feb 24, 2009
Steering
POWER STEERING PUMP IS LOSING FLUID,THIS HAS HAPPENED TWICE NOW. CAR WAS TAKEN INTO DEALER AND NO LEAKS,OR FLUID WAS FOUND UNDER CAR. ALL THEY WOULD DO IS FILL UP PUMP WITH MORE FLUID.THE FLUID MUST BE GOING SOMEWHERE? MY CAR MAKES A VERY HIGH WHINING SOUND WHEN IT GETS LOW ON FLUID. I WAS TOLD THIS IS A VALVE PROBLEM IN PUMP BY…
Read full complaint
POWER STEERING PUMP IS LOSING FLUID,THIS HAS HAPPENED TWICE NOW. CAR WAS TAKEN INTO DEALER AND NO LEAKS,OR FLUID WAS FOUND UNDER CAR. ALL THEY WOULD DO IS FILL UP PUMP WITH MORE FLUID.THE FLUID MUST BE GOING SOMEWHERE? MY CAR MAKES A VERY HIGH WHINING SOUND WHEN IT GETS LOW ON FLUID. I WAS TOLD THIS IS A VALVE PROBLEM IN PUMP BY OTHER PEOPLE. *TR
NHTSA ODI #10259816
72,775 miles · Jan 6, 2009
Steering
2005 PONTIAC GRAND PRIX GT 3.8 L V6 ENGINE: THE RACK AND PINION STEERING SYSTEM FAILED TO WORK PROPERLY. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING FUNCTION UNEXPECTEDLY FAILED, CAUSING LOSS OF CONTROL. I WAS ABLE TO STOP THE VEHICLE IN TIME TO AVOID RUNNING OFF OF THE ROAD. ALSO, I WAS ALMOST REAR-ENDED BY THE …
Read full complaint
2005 PONTIAC GRAND PRIX GT 3.8 L V6 ENGINE: THE RACK AND PINION STEERING SYSTEM FAILED TO WORK PROPERLY. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING FUNCTION UNEXPECTEDLY FAILED, CAUSING LOSS OF CONTROL. I WAS ABLE TO STOP THE VEHICLE IN TIME TO AVOID RUNNING OFF OF THE ROAD. ALSO, I WAS ALMOST REAR-ENDED BY THE VEHICLE TURNING BEHIND ME. I WAS NOT ABLE TO CONTINUE WITH THE TURN AT THE LOCATION OF THE FAILURE. IT WAS NECESSARY TO BACK UP INTO TRAFFIC IN ORDER TO ADJUST THE STEERING WHEEL SO THAT I WAS ABLE TO PULL OFF OF THE ROADWAY. THE STEERING WHEEL WAS NOT ABLE TO TURN TO THE LEFT (NO POWER ASSIST). THE STEERING WHEEL WAS ABLE TO TURN FREELY TO THE RIGHT (POWER ASSISTED). DUE TO THE IMMEDIATE NATURE OF THE FAILURE, THIS ISSUE COULD RESULT IN A SEVERE ACCIDENT WHICH COULD CAUSE SIGNIFICANT DAMAGE OR INJURY. THE VEHICLE WAS REPAIRED AT A LOCAL REPAIR SHOP. THE TECHNICIAN REPLACED THE RACK AND PINION FOR THE VEHICLE. DURING HIS ANALYSIS, HE SPOKE TO A LOCAL PONTIAC DEALER. THEIR REPAIR SHOP REPRESENTATIVE STATED THAT THEY WERE AWARE OF SIMILAR OCCURRENCES, BUT GENERAL MOTORS HAD NOT ISSUED ANY FORM OF SAFETY RECALL. DURING MY INITIAL ATTEMPT TO TROUBLESHOOT THE PROBLEM, I READ SEVERAL SIMILAR COMPLAINTS ONLINE. MOST REPORTED AN IMMEDIATE LOSS OF POWER STEERING, TYPICALLY IN ONE DIRECTION. THE TOTAL REPAIR FOR THIS ITEM WAS $521.00. THE REPLACEMENT PART WAS $300, LABOR WAS $200, AND INDIANA TAX (7%) WAS $21. I WOULD APPRECIATE ANY ASSISTANCE THAT YOU MAY OFFER IN RESOLVING THIS SAFETY ISSUE. THANK YOU FOR YOUR TIME. *TR
NHTSA ODI #10254024
66,290 miles · Sep 16, 2008
Steering
I HAVE A GENERAL MOTORS 2005 GRAND PRIX. IT HAS DEVELOPED A 'KNOCKING' SOUND WHEN DRIVING. THE SAME NOISE CORRESPONDS WITH BUMPS YOU CAN FEEL IN THE STEERING WHEEL. I TOOK THE CAR TO A GOODYEAR SERVICE CENTER. THEY PUT THE CAR ON THE LIFT, REMOVED THE FRONT TIRES AND DID A COMPLETE EXAMINATION OF THE "FRONT END". THEY REPOR…
Read full complaint
I HAVE A GENERAL MOTORS 2005 GRAND PRIX. IT HAS DEVELOPED A 'KNOCKING' SOUND WHEN DRIVING. THE SAME NOISE CORRESPONDS WITH BUMPS YOU CAN FEEL IN THE STEERING WHEEL. I TOOK THE CAR TO A GOODYEAR SERVICE CENTER. THEY PUT THE CAR ON THE LIFT, REMOVED THE FRONT TIRES AND DID A COMPLETE EXAMINATION OF THE "FRONT END". THEY REPORTED THAT THERE WAS A PROBLEM IN THE STEERING COLUMN. I CALLED PONTIAC'S CUSTOMER HOT-LINE OUT OF THE BACK OF THE OWNERS MANUAL. THEY WOULD NOT ACKNOWLEDGE THE PROBLEM. THEY DID STATE THAT THEY WOULD NOT COVER THE COST OF THE REPAIR TO THE STEERING COLUMN. I ASKED FOR THAT INFORMATION IN WRITING. THE PHONE OPERATOR SAID HE WOULD NOT PROVIDE THAT TO ME. I ASKED FOR HIS SUPERVISOR. HE PROMPTLY HUNG UP ON ME. I CALLED BACK. I OPENED A NEW CASE #71-663-678745. THE OPERATOR INFORMED ME THAT THEY WOULD HAVE TO VERIFY THE INFORMATION VIA AN "AUTHORIZED DEALER". WE CONFERENCE CALLED WITH BOB BROWN CHEVY. THEY SAID THEY KNEW OF THIS PROBLEM, BUT WOULD CHARGE ME $89 TO DIAGNOSE IT...EVEN THOUGH IT IS A KNOWN PROBLEM. ACCORDING TO THE GOODYEAR SERVICE CENTER - THOUSANDS OF VEHICLES ARE AFFECTED..AND GM WON'T ACKNOWLEDGE IT. THEY DON'T WANT TO RECALL THE PRODUCT. BOB BROWN CHEVY GAVE AN 'OFF THE CUFF' ESTIMATE OF $300 TO REPLACE THE LOWER STEERING COLUMN EXTENSION. IF IT HAS A KNOCKING SOUND AND CAN BE FELT IN THE STEERING WHEEL, I FEEL THAT THE CAR IS NOW UNSAFE. I AM AFRAID TO DRIVE THE CAR AND WILL NOT BUY ANOTHER GM CAR UNTIL I AM SATISFIED THAT THE STEERING COLUMN WON'T BECOME UNATTACHED AND ALLOW THE CAR TO VEER TO THE SIDE AT WILL. I DON'T KNOW HOW MANY CARS ARE AFFECTED, OR IF ANY CRASHES HAVE BEEN ATTRIBUTED TO LOSS OF STEERING DUE TO A DESIGN FLAW IN THE STEERING COLUMN. IN 30 YEARS OF DRIVING, I HAVE NEVER EXPERIENCED THIS PROBLEM IN DOZENS OF CARS FROM ALL TYPES OF MANUFACTURERS - EITHER OWNED OR RENTED. *TR THE REPAIR INCLUDES REPLACEMENT OF THE LOWER COLUMN EXTENSION ARM. UPDATED 11/07/08. *JB
NHTSA ODI #10242422
30,000 miles · Apr 30, 2008
Steering
TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT IS TURNED. THE DEALER STATED THAT THE STEERING COLUMN METAL WAS FAILING AND THE STEERING COLUMN ROD WILL NEED TO BE REPLACED. THE MANUFACTURER ACKNOWLEDGED THE STEERING FAILURE WITH THE GMC PICK UP TRUCKS; …
Read full complaint
TL*THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT IS TURNED. THE DEALER STATED THAT THE STEERING COLUMN METAL WAS FAILING AND THE STEERING COLUMN ROD WILL NEED TO BE REPLACED. THE MANUFACTURER ACKNOWLEDGED THE STEERING FAILURE WITH THE GMC PICK UP TRUCKS; HOWEVER, THEY WOULD NOT ACKNOWLEDGE THAT THE FAILURE ALSO EXISTED IN THE PASSENGER VEHICLES. THE VEHICLE EXCEEDS THE 36,000 MILE WARRANTY; THEREFORE, THE MANUFACTURER WOULD NOT ASSIST. THE PART FOR THE REPAIR COSTS $107. THE FAILURE MILEAGE WAS 30,000. UPDATED 05/19/08. *LJ
NHTSA ODI #10226279
25,300 miles · Mar 26, 2008
Fuel System, GasolineSteering
TIE ROD FAILURE DRIVERS SIDE THEN LEAK IN TIE-ROD RACK AND PINION DRIVER'S SIDE AS A RESULT OF REPAIR. NOTIFIED DEALER WHILE UNDER WARRANTY THAT POWER STEERING FLUID WAS LOW AND THEY DID NOT ASSIST IN A CHECK. I HAD TO PAY AFTER WARRANTY EXPIRATION FOR REPAIR. FUEL TANK BAND LOOSE HAD TO BE RETIED. *TR
NHTSA ODI #10222411
12,000 miles · Nov 29, 2007
Electrical SystemSteering
MY HORN HAS FAILED ON 5 OCCASSIONS. PONTIAC HAS ISSUED A SERVICE BULLETIN TO FIX THIS INTERMISSION HORN FAILURE, BUT THE FIX DOES NOT WORK. I HAVE HAD SEVERAL CLOSE CALLS WHERE OTHER MOTORISTS HAVE PULLED OUT IN FRONT OF ME AND I HAVE NOT BEEN ABLE TO WARN THEM, AS THE HORN FAILED. I HOPE THIS ISSUE CAN BE CORRECTED PROPERLY …
Read full complaint
MY HORN HAS FAILED ON 5 OCCASSIONS. PONTIAC HAS ISSUED A SERVICE BULLETIN TO FIX THIS INTERMISSION HORN FAILURE, BUT THE FIX DOES NOT WORK. I HAVE HAD SEVERAL CLOSE CALLS WHERE OTHER MOTORISTS HAVE PULLED OUT IN FRONT OF ME AND I HAVE NOT BEEN ABLE TO WARN THEM, AS THE HORN FAILED. I HOPE THIS ISSUE CAN BE CORRECTED PROPERLY BEFORE AND ACCIDENT OCCURS. ALSO, PONTIAC HAS A PROBLEM WITH A KNOWN DEFECT IN THEIR STEERING GEARS THAT THEY ONLY REPLACE WHEN IT FAILS AND ONLY COVER IF IT IS IN THE WARRANTY PERIOD. THIS PROBLEM IS CAUSED BY AN INTERNAL LEAKING OF THE POWER STEERING FLUID THAT IS NOT DETECTED BECAUSE THERE ARE NO EXTERNAL SIGNS OF THE LEAK. THIS TOO IS A SAFETY CONCERN. *TR
NHTSA ODI #10210294
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Illustration