NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
11 reportsClear category filter112,078 miles · Mar 1, 2018
Electrical SystemEngineService Brakes
"TAKATA RECALL" MY VEHICLE WILL NOT GO IN DRIVE AS I WAS MOMMY WAY HOME IT WAS STUCK ON A CITY STREET FOR 2 MONTHS DUE TO TRANSMISSION SLIPPED. ALSO MY MY ELECTRICAL SYSTEM IS GIVING OUT MY CAR WILL NOT PICK UP SPEED FULLY IT JERKS AND SHAKES AS WELL IF I LAY MY FOOT ON THE GAS. MY BRAKES TOUCHES THE FLOOR BECAUSE MY BRAKE FLUI…
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"TAKATA RECALL" MY VEHICLE WILL NOT GO IN DRIVE AS I WAS MOMMY WAY HOME IT WAS STUCK ON A CITY STREET FOR 2 MONTHS DUE TO TRANSMISSION SLIPPED. ALSO MY MY ELECTRICAL SYSTEM IS GIVING OUT MY CAR WILL NOT PICK UP SPEED FULLY IT JERKS AND SHAKES AS WELL IF I LAY MY FOOT ON THE GAS. MY BRAKES TOUCHES THE FLOOR BECAUSE MY BRAKE FLUIDS ARE LEAKING OUT.
NHTSA ODI #11075698
130,000 miles · Apr 20, 2016
Electronic Stability Control (esc)Service BrakesWheels
THE TRACTION CONTROL FEATURE IS UNSAFE. WHEN IT COMES ON IT CAUSES THE WHEELS TO LOCK, PREVENTS BRAKING, AND PROPER STEERING. THIS ALWAYS HAPPENS IN THE RAIN. IT HAS IN THE SNOW AND EVEN WHEN IT IS DRY. ONCE PULLING INTO A PARKING SPACE THE WHEELS LOCKED CAUSING ME TO SLIDE INTO THE VEHICLE PARKED IN FRONT OF ME. WHEN IT HAP…
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THE TRACTION CONTROL FEATURE IS UNSAFE. WHEN IT COMES ON IT CAUSES THE WHEELS TO LOCK, PREVENTS BRAKING, AND PROPER STEERING. THIS ALWAYS HAPPENS IN THE RAIN. IT HAS IN THE SNOW AND EVEN WHEN IT IS DRY. ONCE PULLING INTO A PARKING SPACE THE WHEELS LOCKED CAUSING ME TO SLIDE INTO THE VEHICLE PARKED IN FRONT OF ME. WHEN IT HAPPENED IN THE SNOW IT CAUSED ME TO LOSE CONTROL AND SLIDE ACROSS THE ENTIRE INTERSECTION LUCKILY NO OTHER VEHICLES WERE PRESENT. AND YES, I KNOW HOW TO DRIVE IN THE SNOW. I WAS ONLY GOING ABOUT 15 MPH AND LIGHTLY TAPPED THE BREAKS AT THE STOP SIGN. WHEN I REMEMBER TO TURN THE BUTTON OFF AFTER STARTING THE VEHICLE IT DOES NOT HAPPEN BUT SOMETIMES IT IS HARD TO REMEMBER SINCE IT IS AUTOMATICALLY ACTIVATED WHEN THE CAR IS STARTED. THE TIMES THIS HAS OCCURRED I WAS EITHER TURNING ON COMING TO A STOP AND SPEED DOES NOT SEEM TO MAKE A DIFFERENCE. IT HAS HAPPENED ON A CITY STREETS, FREEWAYS, PARKING LOTS, NEIGHBORHOOD STOP SIGNS, AND DRIVEWAYS. THIS HAS BEEN RANDOMLY HAPPENING THE ENTIRE 5 YEARS I HAVE OWNED THE CAR.
NHTSA ODI #10860616
123,000 miles · Apr 22, 2015
Air BagsService BrakesSteering
MY CAR HAS BEEN ACTING UP FOR A WHILE. IT STARTED WITH GAUGES AND INFO CENTER FLICKERING WHILE GOING DOWN THE ROAD LIKE IT WAS LOSING POWER INTERMITTENTLY. THAN STARTED DOING THIS THING WHEN YOU START IT AND LET OFF ON THE KEY IT CONTINUES TO TURN ENGINE OVER. I RECEIVED THE LETTER FOR THE RECALL AND TOOK IT IN. I TOLD DEALER W…
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MY CAR HAS BEEN ACTING UP FOR A WHILE. IT STARTED WITH GAUGES AND INFO CENTER FLICKERING WHILE GOING DOWN THE ROAD LIKE IT WAS LOSING POWER INTERMITTENTLY. THAN STARTED DOING THIS THING WHEN YOU START IT AND LET OFF ON THE KEY IT CONTINUES TO TURN ENGINE OVER. I RECEIVED THE LETTER FOR THE RECALL AND TOOK IT IN. I TOLD DEALER WHAT IT WAS DOING AND THEY SNAPPED BACK AND SAID THAT WASN'T PART OF THE RECALL. I SAID OH I THOUGHT THE IGNITION SWITCH WAS THE PROBLEM THEY SAID NO. THEY TOOK MY KEYS PUT THEIR STUPID INSERTS IN AND SENT ME ON MY WAY. I HAVE BEEN NERVOUS ABOUT IT AND THAN TODAY IT HAPPENED GOING DOWN HIGHWAY AT 65MPH AND EVERYTHING SHUT OFF!!! NO AIR BAGS NO POWER STEERING NO POWER BRAKES LUCKILY I WAS NOT IN TRAFFIC AND COST TO SHOULDER SHUT KEY OFF RESTARTED CAR EVERYTHING FINE AGAIN. KEY NEVER TURNED TO OFF POSITION. THE SWITCH ITSELF IS THE PROBLEM. WHY DID SOME GET A NEW SWITCH AND ALL I GET IS A KEY UPGRADE. I AM VERY DISAPPOINTED AND I FEEL THEY HAVE NOT FIXED THE REALLY PROBLEM. I CAN NOT LET ANYONE IN MY FAMILY DRIVE THIS CAR. I LOOK FORWARD TO HEARING YOUR RESPONSE. *TR
NHTSA ODI #10712325
15,000 miles · Nov 2, 2014
EngineService BrakesSteering
IA ]XXX]AND I AM ON SSI AND NEED HELP TO GET MY CAR FIXED, IT IS THE ONLY THING I HAVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10651943
140,000 miles · Oct 31, 2014
Service Brakes
COMING TO A STOP AROUND 5-10 MPH AND BRAKE PEDDLE WILL DEPRESS TO THE FLOOR LIKE IT'S LOSING PRESSURE AND MAKE A SOUND LIKE THE ABS KICKING IN AND IT'S RANDOM WHEN IT DOES IT. *TR
NHTSA ODI #10651717
Mileage unknown · Oct 9, 2014
Air BagsElectrical SystemService BrakesCrashInjury
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE SEIZED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THREE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISING TO THE CHEST AREA WHICH REQU…
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TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. THE CONTACT STATED THAT WHILE APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE SEIZED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THREE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISING TO THE CHEST AREA WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN TWO CRASHES WITH THE SAME FAILURE. ALSO, THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, AN ABNORMAL CLICKING SOUND EMITTED FROM THE VEHICLE AND IT WOULD FAIL TO START. THE CONTACT HAD TO RETRY STARTING THE VEHICLE FOR FIVE MINUTES BEFORE IT WOULD START. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI #10643718
179,000 miles · Sep 18, 2014
Service BrakesCrash
TL* THE CONTACT OWNS A 2005 PONTIAC GRAND PRIX. WHILE MERGING ONTO AN EXIT RAMP, THE BRAKES FAILED AND CAUSED THE VEHICLE TO HYDROPLANE, SPIN AROUND, AND CRASH INTO A POLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 179,000.
NHTSA ODI #10637253
Mileage unknown · Aug 6, 2014
Service Brakes
ABS TRACTION CONTROL,ANTI -SKID LIGHTS COME ON FROM TIME TO TIME .THAN I REPLACED PADS (FRONT AND BACK) REPLACED CALIPER, LIGHTS COMES ON ALL THE TIME AND FRONT MAKES NOISE ,FELLS LIKE BRAKES ARE GRABBING AS IF THEY WANT TO LOCK UP. *TR
NHTSA ODI #10619245
115,000 miles · Jul 24, 2014
Air BagsEngineService BrakesCrashInjury
ACCELERATING ON THE EXPRESSWAY IN TRAFFIC UP 40 MPH, DRY CONDITIONS. VEHICLE IN FRONT OF ME STOPPED QUICKLY. WHEN I DEPRESSED THE BRAKE HARD, I HAD NO ABS ASSIST. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY EVEN THOUGH IT WAS A HIGH ENERGY IMPACT. THE VEHICLE DAMAGE CAUSED THE VEHICLE TO BE SCRAPPED AND NOT FIXED. BASED ON THE …
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ACCELERATING ON THE EXPRESSWAY IN TRAFFIC UP 40 MPH, DRY CONDITIONS. VEHICLE IN FRONT OF ME STOPPED QUICKLY. WHEN I DEPRESSED THE BRAKE HARD, I HAD NO ABS ASSIST. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY EVEN THOUGH IT WAS A HIGH ENERGY IMPACT. THE VEHICLE DAMAGE CAUSED THE VEHICLE TO BE SCRAPPED AND NOT FIXED. BASED ON THE VEHICLE SPEED AND RATE OF DECELERATION, I WOULD EXPECT THAT THE ABS SYSTEM WOULD HAVE BEEN ENGAGED AND THE AIRBAGS SHOULD HAVE DEPLOYED. IF THE ABS WOULD HAVE BEEN ENGAGED, I BELIEVE THE VEHICLE WOULD HAVE STOPPED IN TIME. THE VEHICLE IN QUESTION HAS BEEN RECALLED FOR AN IGNITION SWITCH DEFECT THAT CAUSES THE DISABLING OF THE ABS AND AIRBAGS. DRIVER SUSTAINED A SPRAINED ANKLE. *TR
NHTSA ODI #10615923
85,000 miles · Jun 19, 2013
Electronic Stability Control (esc)Service Brakes
THE ISSUE THAT MY PONTIAC GRAND PRIX IS HAVING IS THAT ITS THE ABS/ TRACTION CONTROL SYSTEM STAYS ON AND IS HAZARD WHEN IT IS WORKING. I HAVE TAKEN THE VEHICLE TO BE SERVICED TO CHECK THE HUB BEARING AND SYSTEM THE BEARINGS WERE CHANGED AND THE SERVICE LIGHT TURNED OFF. WHEN THE SERVICE LIGHT IS OFF THE VEHICLE TRACTION CONTROL …
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THE ISSUE THAT MY PONTIAC GRAND PRIX IS HAVING IS THAT ITS THE ABS/ TRACTION CONTROL SYSTEM STAYS ON AND IS HAZARD WHEN IT IS WORKING. I HAVE TAKEN THE VEHICLE TO BE SERVICED TO CHECK THE HUB BEARING AND SYSTEM THE BEARINGS WERE CHANGED AND THE SERVICE LIGHT TURNED OFF. WHEN THE SERVICE LIGHT IS OFF THE VEHICLE TRACTION CONTROL LIGHT FLASH WHEN THE VEHICLE IS TURNING EVEN AT SPEEDS 3MPH! WHEN THE TRACTION LIGHT FLASH I DO NOT HAVE CONTROL OF MY BRAKING SYSTEM BC THE PEDAL PUSHES BACK AGAINST ME, AND IN SOME CASES THERE IS A RUBBING FEELING WHEN THE CAR IS PUT IN DRIVE. I NOTICED THAT THIS ISSUE IS NOT ONLY FOR THE PONTIACS, BUT IT SEEMS TO BE AN ISSUE WITH MAYBE ALL W-BODY FRAMES. I DROVE A 2011 CHEVY IMPALA AS A RENTAL AND IT DID THE SAME THING WHERE THE TRACTION LIGHT WOULD FLASH WHEN THE VEHICLE IS MAKING A FULL TURN THEN THE LIGHT WOULD GO OFF WITH A LIGHT BRAKE DELAY. THE SAME ISSUE WAS RECENT (JUNE 2013) ON A 2013 CHEVY. IMPALA WHERE IF I MAKE FULL TURN THE TRACTION LIGHT FLASH. LET ME ALSO SAY THAT THIS ISSUE WAS NOTICED ON "DRY PAVEMENT" NOT WET SURFACES OR SNOW, AND ICE. IM REPORTING THIS BECAUSE IM NOT SURE HOW MANY OTHERS MAY EXPERIENCE THIS PROBLEM BUT I FEEL IT MAY BE SERIOUS ESPECIALLY WITH THE BRAKES NOT WORKING WHEN THE CAR IS TURNING. *TR
NHTSA ODI #10520612
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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