2004 Pontiac Grand Am

NHTSA # 14V400, Mfg. Campaign # N140350 Was informed about this recall and called the number given to me by Pontiac (South County Buick GMC 2202 National City Blvd. National City CA 91950, (619) 477-4462) but all I got was endless automated messages. The one real person I talked to was rude and sounded like she was about to quit her job and gave me a number to call which was the same as the one I started with! This defect is putting my family at risk and the type of non-service I am receiving from Pontiac is truly a disgrace! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

GOT KEY FOB RECALL DONE, NOW THE IGNITION SWITCH IS NOT ACCEPTING THE KEY AT ALL MAKING IT VERY HARD TO TURN THE KEY TO ON AND START POSITION AS IF THE SWITCH IS IN LOCK POSITION BEFORE DRIVING. AFTER DRIVING DOWN THE ROAD A BIT THE IGNITION SWITCH SHUTS THE CAR OFF MAKING ME HAVE TO RESTART THE CAR WHILE IM DRIVING DOWN THE ROAD. THIS SHOULD BE A RECALL NOT ONLY FOR MY CAR BUT FOR ALL PONTIACS LIKE MINE THAT ARE 2004 AND UP. THIS COULD CAUSE SERIOUS INJURY OR AN ACCIDENT IF ITS NOT FIXED. I DRIVE SAFE AND HAVE KIDS IN THE CAR AT ALL TIMES. I SHOULDN'T HAVE TO FIGHT WITH THE IGNITION SWITCH TO TURN MY KEY TO START POSITION. ANOTHER THING TO GET FIXED, THE TRACTION LIGHT AND ABS LIGHT COMES ON AUTOMATICALLY IN REVERSE AND STAYS ON UNTIL THE CAR IS PARKED. *TR

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND AM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), BUT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE TUMBLER IN THE IGNITION SWITCH, BUT IT BECAME DIFFICULT TO SHIFT GEARS AFTER THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

ENGAGED CLUTCH TO START ENGINE/CAR - HEARD POP AND CLUTCH PEDAL WENT STRAIGHT TO THE FLOOR. PLASTIC JOINT ON CLUTCH ROD SNAPPED OFF. APPEARS MAY ONLY HAVE APPROXIMATELY A 40K MILE LIFE ON THIS PART. IF HAD BROKEN WHILE DRIVING AT HIGHWAY SPEEDS MAY HAVE CAUSED CRASH OR INJURY. THIS IS THE SECOND TIME THIS HAS OCCURRED ON THIS VEHICLE. PART HAS BEEN REPLACED EACH TIME. *TR

WHILE DRIVING IN CITY TRAFFIC, I DEPRESSED THE CLUTCH TO CHANGE GEARS AND THE CLUTCH WAS SOFT AND WOULD NOT ENGAGE. UPON INSPECTING THE ENGINE, THERE WAS NO FLUID IN THE RESERVOIR FOR THE CLUTCH. I ADDED FLUID, BUT IT RAN RIGHT OUT. AFTER TAKING IT TO A REPAIR SHOP, I WAS INFORMED THAT THE MASTER CYLINDER WHERE THE COMPANY THAT MANUFACTURED IT HAD STAMPED THEIR IMPRINT HAD CRACKED CAUSING THE FAILURE. THE MASTER AND SLAVE CYLINDER WERE REPLACED COSTING $$$$. *TR

ON TUESDAY NOVEMBER 6TH 2007 AT APPROXIMATELY 6:11PM I WAS TRAVELING SOUTH ON TALYOR AVE. IN KIRKWOOD, MO WHEN I WENT TO APPLY THE CLUTCH THERE WAS A STIFFNESS AND IT DID NOT WANT TO DEPRESS AT FIRST, BUT THEN DEPRESSED. A SHORT TIME LATER I HAD TURNED ONTO SOUTH KIRKWOOD RD AND AT APPROXIMATELY 6:16PM I WAS APPROACHING THE INTERSECTION OF SOUTH KIRKWOOD RD AND BIG BEND BLVD. THERE WAS A RED LIGHT AT THE INTERSECTION SO I APPLIED MY BRAKES AND TRIED TO APPLY THE CLUTCH AND AGAIN IT SEEMED TO HESITATE AND NOT WANT TO DEPRESS AND THEN IT WENT STRAIGHT TO THE FLOOR BUT DID NOT ACTUALLY ENGAGE. TO PREVENT COLLISION WITH ANOTHER THE VEHICLE IN FRONT OF ME AND I COULD NOT GET THE VEHICLE OUT OF GEAR SO I HAD TO TURN THE VEHICLE OFF. WITH THE VEHICLE OFF I WAS ABLE TO GET THE VEHICLE OUT OF GEAR AND COASTED BACKWARDS INTO A PARKING LOT. AFTER INSPECTION BY MYSELF AND A GM DEALER IT HAS BEEN DISCOVERED THAT THE CONTROL ROD LINKAGE THAT GOES FROM THE CLUTCH TO THE CLUTCH PEDAL IS CONNECTED TO THE CLUTCH PEDAL BY A SMALL THIN PIECE OF PLASTIC. THIS PLASTIC COMPONENT FAILED PREVENTING THE OPERATION OF THE CLUTCH. *TR

DT: WHILE DRIVING IN RAINY WEATHER IT SOUNDED FROM THE RIGHT FRONT CORNER OF THE CAR UNDER THE HOOD LIKE SOMETHING WAS GRINDING OR ABRASION. IT SOUNDED LIKE TWO BEARINGS RUBBING AGAINST EACH OTHER. TOOK THE CAR TO THE DEALER, AND THEY WERE NOT ABLE TO HEAR IT. THE DEALER TOOK IT FOR A TEST DRIVE, LIFTED IT UP ONTO THE LIFT AND WAS NOT ABLE TO HEAR ANY NOISE.*AK UPDATED 8/14/2006 - THE RIGHT FRONT TIRE WARPED. THE BRAKE CALIPERS WARPED SHORTLY AFTER THE VEHICLE WAS PURCHASED. BOTH FRONT ROTORS HAD TO BE REPLACED DUE TO WARPAGE. THE CONSUMER HEARD NOISE ON THE DRIVER'S SIDE FRONT END. THE DEALER REPLACED THE UPPER STRUT MOUNT, BEARING PLATE AND ALIGNED THE FRONT END. THE VEHICLE WOULD LOSE POWER WHILE DRIVING. THE DEALER REPROGRAMMED THE ENGINE CONTROL MODULE. THE MASTER CYLINDER LEAKED AND HAD TO BE REPLACED. POWER STEERING PUMP LEAKED AND WAS REPLACED. THE TRAMSMISSION WAS SLIPPING. *NM