2003 Pontiac Grand Am

PURCHASED 2003 PONTIAC GRAND AM SE1 WITH 3.4 LITER 3400 SFI V-6 ENGINE ON 7/30/03.N 8/27/03, 2624 MILES ON VEHICLE. EXPERIENCED MAJOR PROBLEM OF CAR DIED OUT AND STALLED WHILE DRIVING WAS ABLE TO RESTART AUTO WHICH WOULD DIED OUT AND STALLED 6 SEPARATE TIMES THIS OCCURRED WHILE DRIVING AND RANGED FROM 15 SECONDS TO 2 MINS OF DRIVING TIME AND AT SPEEDS OF 5 TO 35 MPH. ( THE VEHICLE JUST QUIT RUNNING WITH NO WARNING!) HAD VEHICLE TOWED TO DEALERSHIP. DEALER SERVICE ADVISOR (JOE) ADVISE ME THAT AT THE REPAIR BAYS THEY EXPERIENCED/DUPLICATED THE PROBLEM 9 TIMES, BUT HAD NO IDEA WHAT WAS CAUSING THE PROBLEM. STATED THEY HAD CALLS INTO GENERAL MOTORS TECHNICAL SUPPORT AND WERE WAITING FOR SOME POSSILE ANSWERS/SOLUTIONS. I AM REPORTING THIS OF TWO REASONS 1. THIS IS A MAJOR SAFETY PROBLEM. THE VEHICLE DIES/STALLS OUT AT THE WRONG TIME AND PLACE AN ACCIDENT WILL HAPPEN. 2. I AM WITH OUT A VEHICLE WHICH I PURCHASED IN GOOD FAITH. (STILL SETTING IN THE SHOP). *AK

I HAVE A 2003 PONTIAC GRAND AM GT COUPE THAT I BOUGHT NEW. IT HAS BEEN IN THE SHOP TWICE SINCE MAY WHEN I BOUGHT IT. THE PROBLEM WAS THAT PONTIAC'S LANCING PLANT DID NOT FINISH THE CAR BEFOR THEY PUT IT OUT FOR SALE. THERE WERE GROUND WIRES MISSING AND SOME THAT WERE NOT CONNECTED OR HOOKED UP BACKWARDS. THIS CAUSED SEVERAL DIFFERENT PROBLEMS INCLUDING HAVING THE ALTERNATOR AND BATTERY RUINED. I CALLED PONTIAC TO GET THE ADDRESS OF THE PLANT THAT MADE THE CAR SO I COULD REPORT THE PROBLEM TO THEM AND WAS TREATED LIKE I WAS STUPID BUY EAN DUNKIN THE PERSON ON THE PHONE. THEY OFFERED A SMART CARE PACKAGE PLAN FOR UP TO 12000 MILES AS COMPINSATION FOR THE INCONVENIENCE. I BECAME UPSET BY THE WAY THE MAN WAS TALKING TO ME AND ASKED FOR A $1000 REBATE AND THE SERVICE PACKAGE. HE TOLD ME HE WOULD HAVE TO CALL BACK. WHEN HE DID HE SAID NO AND WITHDREW THE OFFER FOR THE SERVICE PACKAGE. I ASKED TO SPEAK TO A SUPERVISOR AND WITH IN AN HOUR I HAD A CONTACT PHONE NUMBER AND ACCEPTED THE SERVICE PACKAGE. I JUST GOT THE LETTER AND IT SAYS THAT IT WILL TAKE 8 WEEKS TO PROCESS. BY THEN I WILL HAVE HAD TWO OIL CHANGES AS IT IS DUE FOR ANOTHER AND THE 12000 MILE LIMIT THEY PUT ON WILL BE ALMOST OVER. *AK

I HAVE HAD A PERSISTENT POPPING/CREAKING NOISE COMING FROM THE SUSPENSION WHEN ENCOUNTERING ANY SORT OF INCLINE OR DECLINE (I.E., DRIVEWAYS, CURBS, ETC.) OR INTERMITTENTLY WHEN CORNERING. THERE IS A TECHNICAL SERVICE BULLETIN #02-03-03-008 THAT ADDRESSES THIS ISSUE. THE PONTIAC DEALERSHIP IN COLMA, CA HAS TRIED THREE TIMES TO REPLACE THE SWAY ARM BUSHING/BRACKETS YET THE PROBLEM PERSISTS. I'M DRIVING A CAR WITH 2,000 MILES ON IT YET IT SOUNDS LIKE THE SUSPENSION IS 15 YEARS OLD. AT FIRST, THE DEALERSHIP ACTED LIKE THEY HAD NO IDEA WHAT I WAS TALKING ABOUT. I FOUND THE TSB (ISSUED IN NOVEMBER 2002) ON THE INTERNET IN ABOUT 1 MINUTE. FURTHERMORE, THE DEALERSHIP SERVICE DEPARTMENT KEEPS CALLING GM TECHNICAL SUPPORT FOR HELP. THIS GIVES ME NO CONFIDENCE IN THE ABILITIES OF THE SERVICE TECHNICIANS. I'M CONTEMPLATING ASKING GM TO BUY THIS CAR BACK. *NLM

RETURNING HOME FROM GREENSBORO NC TO WASHINGTON DC VEHICLE HAD 7004 MILES ON A 2003 PONTIAC GRAND AM. THE VEHICLE HAD A STRANGE SOUND SO I PULLED INTO A REST STOP IN PETERSBURG VA. THE VEHICLE WOULD NOT MOVE, IT SEEMED TO ME THAT THE TRANSMISSION WAS GONE. I COULD NOT UNDERSTAND A NEW VEHICLE HAVING THIS PROBLEM. I CONTACTED PONTIAC ROAD SIDE SERVICE. THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP WHICH IS ROUNDTREE PONTIAC IN PETERSBURG VA. I WAS CONTACTED BY THE SERVICE MANAGER MR. CLYDE BELL HE EXPLAINED TO ME THAT FLYWHELL DETECTED TWO TRANSMISSION CONVERTER BOLTS MISSING AND ONE FLOATING INSICE TRANSMISSION CASING. THIS ONE BOLT JAMMED FLYWHEEL AND FLEX PLATE, CAUSING ENGINE TO SEIZE . THEY REMOVED TRANSMISSION REPLACED DAMAGED FLEX PLATE AND TRANSMISSION CONVERTER MOUNT BOLTS. PONTIAC HAD NO CONCERN ABOUT HOW I WOULD GET BACK TO WASHINGTON DC. AT MIDNIGHT WHEN THIS HAPPENED THEY LEFT ME STRANDED. I CONTACTED PONTIAC CUSTOMER SERVICES, REQUESTING THEY GET MY VEHICLE BACK TO WASHINGTON DC. SINCE THE CAR WAS FAIRLY NEW. I WAS TOLD THE WARRANTY DID NOT COVER MY REQUEST. I HAD TO TAKE A BUS TO PETERSBURG VA TO GET THE CAR. I LOST A DAYS PAY AND I FELL I WAS COMPLETELY INCONVIENCED. I AM REQUESTING YOU ALL CHECK INTO THIS FOR ME. I AM NOW TRYING TO GET RID OF THE VEHICLE. *AK

THERE WERE PROBLEMS WITH THE BATTERY, IGNITION SWITCH, WIRING. *MR THE COMPUTER WAS REPLACED, A BATTERY WAS INSTALLED, WIRING WAS TIGHTENED, A KEY IGNITION WAS ADDED, AND THE SWITCH LIGHTS/DASH COMPONENT(PROBLEM NOT SPECIFIED). WHEN THE BRAKES WERE APPLIED AT A SPEED OF 40 MPH, THE LIGHTS WOULD ACT ERRATIC ALONG WITH THE RPM GOING DOWN. THE RPM AND LIGHT PROBLEM WOULD OCCUR ALMOST EVERYDAY AND SOMETIME THE VEHICLE WOULD SHUT DOWN. THE CONSUMER NO LONGER OPERATES THE VEHICLE AND REQUESTED EITHER A NEW VEHICLE OR A REFUND. (MODEL GT) SCC

ON TWO SEPARATE OCCASIONS 2/14/2002 AND 5/22/2003, MY GRAND AM LOCKED ITS DOORS. THE FIRST OCCASION, THE CAR WAS TURNED OFF, KEYS LEFT IN THE CAR. WHEN THE DRIVER'S DOOR CLOSED, THE DOORS LOCKED. HAD TO HAVE AAA OPEN THE DOOR. SECOND OCCASION, MY 4 1/2 MONTH OLD BABY WAS ASLEEP IN THE BACK SEAT, THE CAR WAS RUNNING, I PUT THE CAR IN PARK, UNLOCKED THE DOORS AND GOT OUT FOR A MINUTE, WHEN THE DOOR CLOSED, IT AND THE PASSENGER FRONT DOOR AND DRIVER'S REAR DOORS LOCKED. THE ONLY ONE THAT REMAINED UNLOCKED WAS THE PASSENGER REAR DOOR. LUCKILY, ONE STAYED OPEN AND MY BABY WAS ASLEEP AND DIDN'T KNOW WHAT WAS GOING ON. VERY UPSET WITH GM AT THIS POINT. *NLM