TO WHOM IT MAY CONCERN MY NAME IS KATIE OLSON I DRIVE A 1997 PLYMOUTH VOYAGER VAN WITH THE BUILT IN CAR SEATS. THAT IS WHAT SOLD ME THE VAN I THOUGHT THEY WOULD BE SAFER FOR MY CHILDREN. LAST WEEK I TOOK MY KIDS TO THE PARK AND I WENT TO RELEASE THE BELT AND IT RETRACTED TO MY TWO YEAR OLD DAUGHTERS NECK. I COULD NOT GET IT OF…
Read full complaint
TO WHOM IT MAY CONCERN MY NAME IS KATIE OLSON I DRIVE A 1997 PLYMOUTH VOYAGER VAN WITH THE BUILT IN CAR SEATS. THAT IS WHAT SOLD ME THE VAN I THOUGHT THEY WOULD BE SAFER FOR MY CHILDREN. LAST WEEK I TOOK MY KIDS TO THE PARK AND I WENT TO RELEASE THE BELT AND IT RETRACTED TO MY TWO YEAR OLD DAUGHTERS NECK. I COULD NOT GET IT OFF OF HERE I HAD TO CUT IT OFF AFTER A HALF HOUR OF TRYING TO LOOSEN IT. IT WAS SO TIGHT I COULDN'T PUT MY FINGER BETWEEN HER THROAT AND THE BELT. THIS HAS NEVER HAPPENED BEFORE BUT I TALKED TO A LAWYER AND THEY TOLD ME TO CONTACT YOU. THANK YOU FOR YOUR TIME. *TR
NHTSA ODI #10266267
147,000 miles · Sep 8, 2006
Seat Belts
DT*: THE CONTACT STATED THE MIDDLE SEAT BELT BECAME UNLATCHED. THE DEALERSHIP WAS NOTIFIED.
NHTSA ODI #10167650
10,000 miles · May 21, 2004
Air BagsSeat Belts
DEALERSHIP CONTACTED THE CONSUMER TO INFORM HIM THAT THE SEAT BELT RECALL 02V076000 AND AIR BAG CLOCK SPRING RECALL 02V293000 REPAIRS WERE ALREADY PERFORMED. THEN, CONSUMER NEVER TOOK VEHICLE TO DEALER HAVE THE RECALL REPAIRS PERFORMED. MANUFACTURER WILL BE CONTACTED. *AK
NHTSA ODI #10074028
Mileage unknown · Jan 19, 2004
Seat Belts
I AM WRITING TO SUPPORT A RECALL OF THE GEN3" TYPE SEAT BELT BUCKLES IN DAIMLER CHRYSLER VEHICLES. THE BUCKLE IS DANGEROUSLY PRONE TO UN LATCHING DURING AUTO ACCIDENTS AND REPRESENTS A SAFETY HAZARD TO AS MANY AS 16 MILLION DRIVERS. *CB
NHTSA ODI #10054459
Mileage unknown · Oct 18, 2002
Seat BeltsService Brakes, Hydraulic
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING IF BRAKES ARE APPLIED THE SEAT BELT WILL NOT LOCK UP AND THIS CAN CAUSE INJURIES TO THE CONSUMER TO THE IF IN A VEHICLE ACCIDENT. DEALER NOTIFIED. MR
NHTSA ODI #8021139
Mileage unknown · Aug 9, 2002
Seat Belts
REAR SEAT BELT RETRACTOR TIGHTENED PINNING CHILD IN SEAT WHEN TRYING TO RELEASE CHILD FROM SELT BELT .*AK
NHTSA ODI #8015965
Mileage unknown · Mar 12, 2002
Seat Belts
I AM WRITING ABOUT THE FAILURE OF THE GEN SAFTEY BELTS RELEASING UNINTENTIONALLY. CHRYSLER IS REFUSING TO REPLACE THE SEAT BELTS.*AK
NHTSA ODI #759295
Mileage unknown · Mar 7, 2002
Seat Belts
THIS SEATBELT IS TOO EASILY UNLATCHED BY A SIMPLE TOUCH OF THE HAND OR ANY OTHER OBJECT. OUR GRAND CHILDREN CAN EASILY UNLATCH THE BELT AND HAVE DONE SO ON MANY OCCASIONS. I AM ALSO RESPONDING TO A REPORT VIEWED ON ABC NEWS ON THIS DATE (3-7-2002) CONCERNING THE GEN3 SEATBELT. AFTER THE REPORT, IT IS OBVIOUS WHY THE SEATBELT IS …
Read full complaint
THIS SEATBELT IS TOO EASILY UNLATCHED BY A SIMPLE TOUCH OF THE HAND OR ANY OTHER OBJECT. OUR GRAND CHILDREN CAN EASILY UNLATCH THE BELT AND HAVE DONE SO ON MANY OCCASIONS. I AM ALSO RESPONDING TO A REPORT VIEWED ON ABC NEWS ON THIS DATE (3-7-2002) CONCERNING THE GEN3 SEATBELT. AFTER THE REPORT, IT IS OBVIOUS WHY THE SEATBELT IS SO EASLIY OPENED BY CHILDREN. IT TOOK THE REPORT ON TV TO ANSWER MY QUESTION OF WHY THE KIDS HAD DONE THIS SO OFTEN, WITHOUT REALLY TRYING TO UNLATCH THE BELT. THIS IS A DANGER AND SHOULD BE ADDRESSED WITH A REPLACEMENT OR SOME TYPE OF PROTECTIVE DEVICE.*AK
NHTSA ODI #759074
Mileage unknown · Jul 12, 2001
Seat Belts
TWO MONTHS AGO, I CONTACTED CHYRSLER ABOUT THE MIDDLE BENCH SEAT BELT, PASSENGER SIDE, COMING UNLATCHED. THEY INFORMED ME TO GO A DEALERSHIP, OF THEIR CHOICE, AND HAVE IT CHECKED OUT, WHICH I DID. AFTER ABOUT AN HOUR OF WAITING, I WAS TOLD THAT ALL SEAT BELTS MET SAFETY COMPLIANCE. THREE AND A HALF WEEKS AGO, I HAD TO COME TO…
Read full complaint
TWO MONTHS AGO, I CONTACTED CHYRSLER ABOUT THE MIDDLE BENCH SEAT BELT, PASSENGER SIDE, COMING UNLATCHED. THEY INFORMED ME TO GO A DEALERSHIP, OF THEIR CHOICE, AND HAVE IT CHECKED OUT, WHICH I DID. AFTER ABOUT AN HOUR OF WAITING, I WAS TOLD THAT ALL SEAT BELTS MET SAFETY COMPLIANCE. THREE AND A HALF WEEKS AGO, I HAD TO COME TO A SUDDEN STOP FROM 55MPH (SOMEONE TURNED OUT IN FRONT OF ME) AND MY 3 1/2 YEAR OLD SON CAME FLYING OUT OF HIS HIGH BACK BOOSTER SEAT BECAUSE THE SEATBELT CAME UNLATCHED. I HAVE SINCE, TRIED TO LATCH THE SEAT BELT AND IT WILL NOT STAY LATCHED. I TOOK MY VAN BACK TO THE DEALERSHIP TODAY, 7/12/01, AND THEY CONFIRMED THAT THE SEAT BELT WAS IN DEED NOT LATCHING AND WOULD ORDER A NEW PART TO REPLACE IT. I WAS THEN TOLD THAT I WOULD NOT ONLY HAVE TO PAY FOR INSTALLATION OF THE NEW PART, BUT ALSO PAY FOR THE PART AS WELL. I WAS ALSO GIVEN THE "RUN AROUND" FROM CHRYSLER HEADQUARTERS CUSTOMER SERVICE DEPARTMENT STATING THAT THE DEFECT WARRANTY WAS ONLY FOR 36000 MILES OR THREE YEARS. I FEEL AS THOUGH IT SHOULD ALWAYS BE COVERED AS LONG AS THE VEHICLE IS STILL RUNNING BECASUE IT IS REQUIRED BY LAW TO WEAR A SEAT BELT. NOT TO MENTION, I COULD HAVE LOST MY CHILD IF I HAD HIT THAT CAR OR HAD BEEN HIT BY SOMEONE ELSE, WHEN I WAS TOLD JUST TWO MONTHS PRIOR THAT ALL SEAT BELTS WERE IN SAFETY COMPLIANCE.*AK
NHTSA ODI #748375
Mileage unknown · Mar 13, 2001
Seat Belts
WHEN RELEASING DRIVER'S SIDE SEATBELT AND ALLOWING SHOULDER BELT TO RETRACT BACK INTO RETRACTOR, SHOULDER BELT WILL NOT COME BACK OUT , IT WILL BECOME STUCK IN RETRACTOR, CAUSING LOSS OF PROTECTION.*AK
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence & remedy
Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH P215/65R15 GOODYEAR CONQUEST TIRES MOUNTED ON STEEL WHEEL. THE TIRES CAN EXPERIENCE A SUDDEN AIR PRESSURE LOSS WITHOUT WARNING.
Consequence & remedy
Consequence: SUDDEN TIRE FAILURE COULD RESULT IN A LOSS OF DRIVER CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE TIRES THAT WERE MOUNTED ON STEEL WHEELS.
THE STEEL ROAD WHEELS WERE DAMAGED BY THE EQUIPMENT USED TO MATCH MOUNT THE WHEEL TO THE TIRE.
Consequence & remedy
Consequence: A SCORE MARK WAS MADE ON THE WHEEL, AFFECTING THE DURABILITY OF THE WHEEL.
Remedy: DEALERS WILL REPLACE ALL ROAD WHEELS (AND FULL SIZE SPARE TIRES) WITH NEW WHEELS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
PE02004 · Rear Seat Belt Malfunction
Opened Jan 16, 2002 · Closed Mar 11, 2002
Status: closed (inferred from source dates) · Seat Belts:rear/other
THIS INVESTIGATION WAS OPENED JANUARY 16, 2002, BASED ON SEVEN REPORTS ALLEGING THE THIRD ROW SEAT BELT RETRACTORS FAILED ON CERTAIN 1997 AND 1998 MODEL YEAR CARAVAN AND VOYAGER VEHICLES.THE REPORTS INDICATED A TAR LIKE SUBSTANCE ENTERED THE RETRACTOR MECHANISM, THUS CAUSING THE RETRACTOR TO JAM OR BIND.IN THIS CONDITION THE SEAT BELT IS RENDERED INOPERABLE, AS THE WEBBING CANNOT RETRACT OR BE WITHDRAWN FROM THE RETRACTORS FOR USE.RECALL SCOPE:THE AFFECTED VEHICLES ARE 1997 THROUGH 1999 DODGE CARAVAN, PLYMOUTH VOYAGER, AND CHRYSLER TOWN & CONTRY BUILT ON A SHORT WHEEL BASE CHASSIS.THE INCLUSIVE DATES OF PRODUCTION ARE JUNE 1996 THROUGH OCTOBER 31, 1999.RECALL REMEDY: DAIMLERCHRYSLER DEALERS WILL REPLACE THE MASTIC SOUND BARRIER PATCHES WITH FOAM BLOCKERS, AS WELL AS, INSPECT AND REPLACE ALL THIRD ROW REAR SEAT BELT ASSEMBLIES CONTAMINATED BY THE MASTIC PATCH.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
1997 Plymouth Voyager Problems, Complaints & Recalls | Skip That Year
Illustration