2015 Nissan Sentra

What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission failed to operate properly. The component is still installed in the vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle jerks when shifting gears and upshifts on its own, causing unpredictable changes in speed and loss of smooth acceleration. This creates a risk of sudden acceleration or hesitation, especially in traffic, increasing the potential for a collision. Has the problem been reproduced or confirmed by a dealer or independent service center? No, the problem has not yet been formally confirmed by a dealer or independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? No, the vehicle and transmission have not yet been inspected by the manufacturer, police, or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Prior to the failure, the vehicle began jerking during gear shifts. The transmission does not properly shift gears in relation to engine upshifting and will upshift by itself. These symptoms appeared before the failure and have continued since.

The contact owns a 2015 Nissan Sentra. The contact stated that while depressing the accelerator pedal, there was an abnormal beeping sound coming from the vehicle before the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,520.

On [XXX] I was driving my 2015 Nissan Sentra S (manual transmission) in Los Angeles, CA. While traveling at a moderate speed on a city street, another vehicle crossed into my lane, resulting in a direct, head-on collision. The impact caused severe damage to the entire front end of my vehicle: the hood crumpled, the front bumper and grille detached, and internal components such as the radiator support and crash bar were visibly deformed. The damage was so extensive that vehicle two’s (at-fault driver’s) insurance company declared the car a total loss. Despite the severity of the frontal impact, none of the airbags deployed. This was unexpected, as the collision was strong enough to stop both vehicles instantly—pushing my vehicle backwards until both vehicles came to a halt, resulting in significant structural deformation. There were no warning lamps, error messages, or previous issues with the airbag system prior to the accident. Photographs and video footage of the incident are available. As a direct result of the airbag non-deployment, my head and jaw made contact with the steering wheel, causing chest, jaw, neck, back, and shoulder pain, as well as severe headaches. After the accident, the vehicle was inspected by vehicle two’s insurance company and reviewed by Nissan’s Incident Investigation Specialist, Dakota McGregor. Nissan denied my claim for non-deployment of airbags verbally via landline. Nissan’s specialist, Dakota McGregor, refused to provide written documentation, technical justification, or a written denial of my claim, despite my requests. Furthermore, the specialist did not provide or disclose the threshold for airbag deployment in this vehicle, and no crash data or event data was collected or reviewed from the vehicle’s onboard computer. As a result, I am unable to determine the exact cause of the airbag system’s failure to deploy. I am filing this complaint because I believe this incident represents a potential safety defect with the air INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO