2015 Nissan Sentra

The contact owns a 2015 Nissan Sentra. The contact stated while driving at various speeds on a bumpy road, the vehicle would skip to the passenger's side. The vehicle was taken to an independent mechanic where it was diagnosed that the front passenger's side lower control arm ball joint had failed and needed to be replaced. The vehicle was repaired; however, while driving 20 MPH on an uneven road surface, the vehicle started shuddering with an abnormal rattling sound coming from underneath the vehicle. The contact stated that the vehicle would make abnormal squeaking sounds while turning to the left. Additionally, the contact stated that the front service brakes, brake rotors, and the rear service brakes were replaced twice within four years; however, the vehicle would emit a metallic grading sound while depressing the brake pedal. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000. Diagnostic was done on 4-6-2022 stating that the problem is the same problem as the recall that was put out for 19s26 by Ford.

The transmission quit working in rush our traffic in St. Louis, Missouri. The incident nearly caused a severe accident, if it hadn't been for two alert drivers during rush hour. After sitting for approximate sixty minutes waiting for a tow truck. Just before the the tow truck arrive another tow driver was going to pick up another vehicle "he stop to help." The tow driver was going to tow the vehicle. He was testing to see what the problem. As he started the vehicle he put it in drive and nothing happen. After a few minutes it jump in gear. The vehicle was driven home with loosing power, surging, and RPM going up without acceleration. This happen in late November. The car continued to jerk, stall, and loose power over long trips. The car was taken to the dealership but they could do nothing until they put a device on it to read codes. This was completed December 20, 2021, I was notified to drive the vehicle for several days up to a week and bring it back to them. The vehicle was picked up and drove per dealership instruction. The car was returned after Christmas. The tech perform a TCM update. They tested and drove the vehicle with myself in the car. The manager concluded the car had transmission problems that pointed to the transmission but it would not reveal a code. Until they get a code or approval from Nissan there was nothing they could. On about January 28, 2022, I was instructed to pick up the car. Also, I was instructed the car was unsafe to drive. It was bitter cold (12 degree) fifteen minutes into the drive home the service manger call (note after hours). The vehicle stalled/loss power and a multiple of problems. Approximately twenty miles away the vehicle caused an accident in which I suffer frostbite and damaged to my left hip. With the assistant of the State Trooper I was safe until the tow truck from D and K arrived. The vehicle was towed back to the dealership and remain until present date, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

I bought this car with the understanding that it was in drivable condition with no major problems bought in 2017 now in 2022 there is a problem with the CVT transmission which I have just learned had been in several class action suits I took it to the dealership who only took it for a drive and said they heard a weird noise. Then I was informed it needed the transmission replace at a cost of over $4000 which I don’t have they told me my warranty was expired and the extended warranty given by Nissan was no good either they offered to give me $1000 to buy my car I still owe $9000 on it and then proceeded to try and sell me another car. They didn’t care about me nor my problem. I never got any information about any class action lawsuit. I feel that they were deceptive and hid the truth from me about this defective transmission. I want a replacement with no cost to me. I would not have bought this model if I was told about this major defect.

After getting my transmission serviced, my car started jerking often and lagging on speed from 0-35. Once hitting 40 mph, it would create a loud rev up and a rough kick back. It has stalled out and started up numerous times while sitting in freeway traffic and traffic light controlled intersections to the point that I had to move it and park somewhere safe for 10 mins for it to restart then stall out again a few mins later down the road.

The contact's wife owns a 2015 Nissan Sentra. The contact stated while the vehicle was stationary, the steering wheel was loose and unable to lock into position. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.