2020 Nissan Rogue

DRIVING DOWN INTERSTATE ON NICE CLEAR DAY WITH MINIMAL TRAFFIC, CRUISE CONTROL SET AT 70MPH WHEN SUDDENLY THE CRUISE DISENGAGES, WARNING LIGHT BEGINS TO APPEAR ON DASH SHOWING 2 CARS COLLIDING WITH AUDIBLE ALARM INFORMING ME THAT THE FRONT RADAR IS OBSTRUCTED. CRUISE CONTROL WILL NOT WORK AND ANY ATTEMPT TO USE CRUISE CONTROL IS MET WITH AUDIBLE ALARM AND WARNING THAT FRONT RADAR IS OBSTRUCTED. I STOP, CHECK ALL RADAR/SENSORS FOR DEBRI... EVERYTHING IS FINE, NO BUGS, NOT DEBRI, NO OBSTRUCTION. I RESTART ENGINE, SAME WARNING APPEARS BEFORE I EVEN PUT TRANSMISSION IN DRIVE. START DRIVING, SAME SITUATION, FRONT RADAR OBSTRUCTED, CRUISE NOT AVAILABLE. AFTER 10 MILES OR SO THE FLASING LIGHT GOES OFF, EVERYTHING RETURNS TO NORMAL, CRUISE CONTROL WORKS PROPERLY. CAR MAY EXPERIENCE THIS OROBLEM TWICE IN HUNDRED MILE TRIP ON PERFECTLY CLEAR DAY. OTHER TIMES IT MAY NOT HAPPEN AT ALL ON A 100 MILE TRIP. WHEN THIS DOES HAPPEN IN HEAVY TRAFFIC THE SITUATION BECOMES DANGEROUS QUICKLY BECAUSE THE AUTOMATED BRAKING IS DISABLED AND IF THE RADIO IS ON IT'S EASY TO NOT REALIZE THE SYSTEM IS OFF UNTIL YOUR SPEED IS REDUCED SIGNIFICANTLY. I HAVE HAD 2 CLOSE CALLS BECAUSE OF THIS - ONE WITH A CAR IN FRONT OF ME STOPPING ABRUPTLY AND THE SYSTEM FAILED TO MAINTAIN THE SELECTED GAP BETWEEN MY VEHICLE AND THE VEHICLE IN FRONT OF ME SO I HAD TO VEER ONTO THE MEDIAN TO AVOID A COLLISION; THE SECOND TIME THE CRUISE ABRUPTLY DISENGAGED TRAFFIC BEHIND ME ALMOST RAN INTO ME WHICH CAUSED VEHICLES BEHIND ME TO HAVE A CLOSE CALL. SO FAR THIS PROBLEM HAS ALWAYS HAPPENED ON THE HIGHWAY OR INTERSTATE, NEVER IN TOWN. SOMETIMES WHEN IT IS RAINING REALLY HARD THE SAME WARNING LIGHT & AUDIBLE ALARM WILL SOUND, HOWEVER CRUISE CONTROL REMAINS OPERATIONAL AS DOES THE AUTOMATIC BRAKING. SO IT APPEARS TO WORK PROPERLY AT TIMES.

MY EMERGENCY BRAKING SYSTEM ENGAGED AS I WAS DRIVING. I WAS GOING APPROX. 35 MILES PER HOUR ON A CITY STREET WHEN IT HAPPENED. IT MADE A LOUD GRINDING SOUND AS IT JERKED MY VEHICLE TO AN IMMEDIATE STOP IN TRAFFIC, CAUSING ALL THE SEAT BELTS TO JERK TIGHT AS WE WERE THROWN AGAINST THEM. IT ONLY LASTED FOR A SPLIT SECOND AND I WAS ABLE TO RESUME DRIVING.

THIS VEHICLE WAS PURCHASED BRAND NEW ON JUNE 2020. FIRST INCIDENT WAS IN NOVEMBER 2020 I WAS DRIVING AT 55MPH ON A HIGHWAY AND ALL OF THE SUDDEN THE EMERGENCY BRAKE WAS TURNED ON AND MY CAR CAME TO A COMPLETE STOP AND THE CAR STARTED BEEPING LETTING ME KNOW OF THE POSSIBLE COLLISION. THERE WAS CLEARLY NOTHING IN FRONT OF ME BUT THANKS TO THIS INCIDENT I CAME SO CLOSE TO CAUSING A MONSTROUS CHAIN EFFECT OF AN ACCIDENT AND COULD HAVE BEEN FATAL IF SOMEONE WOULD HAVE REAR ENDED ME GIVEN THE SPEED EVERYONE IS TRAVELING AND MY CAR SUDDENLY STOPPING. I TOOK MY CAR TO THE DEALERSHIP IT WAS PURCHASED FROM AND THEY "DID A SOFTWARE UPDATE" AND REPLACED THE ELECTRIC MODULE OF THE CAR. SINCE THAT INCIDENT I AM VERY FEARFUL THAT IT'LL HAPPEN AGAIN. IT'S TERRIBLE THAT I'M DRIVING A CARE I DON'T EVEN FEEL SAFE IN AND STILL PAYING. ALSO THERE'S THIS NOISE COMING FROM THE BACK AXEL'S THEY SOUND LIKE IF THERE BRAKING APART VERY LOUD AND EVERY TIME I BACK UP THEY CAN EVEN BE HEARD AND IT TURNS HEADS AND ITS TERRIBLE AGAIN I'M EMBARRASSED OF THE LOUD NOISE OF IT AND TOOK IT TO THE DEALERSHIP ALL THEY CAN SAY IS "CANT HEAR AND CANT FIX ISSUE SINCE ITS NON-EXISTENT". ALSO THE RADIO RANDOMLY WILL SHUT OFF AND POWER ON AT ANY TIME THEN SPEAKERS START TO SOUND LIKE IF SOMEONE DROPPED WATER INSIDE OF THEM! AND AGAIN THE DEALERSHIPS RESPONSE "NO ISSUE AT THE TIME OF SERVICE" AND THERE RECOMMENDATION IS TO RECORD IT ON MY PHONE WHEN IT HAPPENS. WELL I CANT DO THAT IF I'M DRIVING. THIS CAR IS THE DEFINITION OF A LEMON. NOT HAPPY OF THE PURCHASE AND WOULDN'T RECOMMENDED THIS VEHICLE TO ANYONE.

MY WIFE WAS DRIVING HER BRAND NEW NISSAN ROGUE 2020, SHE WAS HEADED TO WORK AND IT WAS SNOWING. AS SHE WAS DRIVING DOWN THE ROAD THE AUTOMATED EMERGENCY BRAKING SYSTEM LITERALLY SLAMMED ON THE BRAKES AT FULL FORCE MAKING HER SLIP AND GO OVER A CURB, MY WIFE DID NOT EVEN TOUCH THE BRAKES ALL SHE HAD TIME TO DO WAS BRACE FOR THE CRASH. IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY I WOULD NOT HAVE A WIFE RIGHT NOW THIS HAPPENED ON 01/27/2021. THE COLLISION SYSTEM OF THE VEHICLE CAUSED THIS DUE TO WHAT THE VEHICLE ITSELF IS SAYING MALFUNCTION IN THE FRONT AND REAR COLLISION SYSTEMS. SHE WAS SCARED TO DEATH THE COLLISION SYSTEM IS SUPPOSED TO STOP ACCIDENTS NOT CAUSE THEM. I HAVE A CLAIM NUMBER WITH NISSAN AS WELL FOR THIS [XXX}. MY VEHICLES RIM IS CRACKED, INNER TIE RODS BROKE, THE COLLISION SYSTEM WILL NOT LET ME DRIVE THE CAR AS WHEN I START MOVING IT THE BRAKES ENGAGE IMMEDIATELY ITS MAKING A HORRIBLE SHAKING NOISE LIKE ITS STALLING AND I CAN HEAR THE BRAKES ENGAGING AND TRYING TO ACTIVELY STOP THE VEHICLE. I DO NOT WANT MY WIFE OR ANYONE DRIVING THIS CAR. THIS IS SUPER DANGEROUS AND I WANT THOSE SENSORS EITHER REMOVED OR NISSAN WILL HAVE TO PAY FOR MY CAR SO I CAN GET A NEW ONE THIS COULD KILL THOUSANDS OF PEOPLE IF ITS NOT CORRECTED. I HAVE VIDEO AND PHOTO PROOF OF THIS.*DT*DT*JB*DT Consumer has not taken vehicle for diagnosis yet. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

SEVERAL OCASIONS MY 2020 NISSAN ROGUE WILL UNEXPECTEDLY BREAK WHILE DRIVING. I TOOK THE VEHICLE TO MY LOCAL DEALER FOR SERVICE. THEY TOLD ME THEY HOOKED IT UP TO A DIAGNOSTIC COMPUTER AND NO ISSUES WERE FOUND. I LEFT IN THE CAR WITH NO REPAIR DONE. OVER THE NEXT TWO WEEKS THE VEHICLE HAD SEVERAL UNEXPECTED BREAKING OCCURRENCES. I CONTACTED THE DEALER AND SPOKE TO THE SERVICE MANAGER. HE TOLD ME HE NEEDED THE VEHICLE FOR TWO DAYS AND WHEN COULD I BRING IT IN. WE AGREED ON A DATE AND THE VEHICLE WAS DROPPED OFF. DURING THE TIME BETWEEN CONTACT AND THE APPOITMENT I FOUND NISSAN TECHNICAL BULLETIN TSB NTB18-041C WHICH IS A TSB ABOUT FALSE ACTIVATION OF THE AEB SYSTEM. I BROUGHT THIS TO THE SERVICE MANAGER ATTENTION AND HE SAID HE WOULD LOOK INTO IT. I DROPPED THE VEHICLE OFF AND HE HAD HIS MASTER TECHNICIAN LOOK AT THE VEHICLE. I WAS TOLD THAT THEY DROVE THE VEHICLE AND FOUND NO ISSUES. THE DIAGNOSTIC COMPUTER SHOWED NO ERROR CODES. WHEN I ASKED ABOUT THE TSB I WAS TOLD THAT IT DID NOT APPLY TO MY VEHICLE. I WAS TOLD TO KEEP A LOG OF WHEN AND WHERE THE FALSE ACTIVATION EVENTS HAPPENED AND THERE WAS NOTHING ELSE THEY COULD DO. I HAVE ATTACHED THE TSB TO THIS COMPLAINT. WITH NO RESOLUTION TO THIS SAFETY ISSUE FROM THE DEALER AND NOWHERE ELSE TO TURN FOR HELP I AM NOW VERY HESITANT TO DRIVE THIS VEHICLE DUE TO THE FACT THAT THE VEHICLE MAY STOP AT ANY TIME AND COULD CAUSE A CRASH.

JANUARY 8TH MY WIFE BACKED UP THE VEHICLE TO TURN AROUND. WHEN PUT IN DRIVE A TRIANGLE WARNING LIGHT CAME ON AND VEHICLE LOCKED UP REFUSING TO MOVE FORWARD. COULD SHIFT FROM PARK TO DRIVE AND NO CHANGE. VEHICLE BRAKES ACTED LOCKED UP. HAD TO TURN OFF THE VEHICLE FOR 5 MINUTES TO RESET THEM WAS ABLE TO MOVE FORWARD. AROUND 50 MILES ON VEHICLE AT THAT TIME. ON JANUARY 12 TH, 13TH AND 15TH DRIVING HOME IN THE DARK THE FORWARD CRASH LIGHT BLINKS FOR 2 TO 3 MINUTES WHEN THE HIGH BEAMS ARE TURNED ON. WEATHER ON THE 12TH AND 13TH WERE CLEAR AND WAS FLURRIES ON THE 15TH. NO OBSTRUCTION OF THE SENSORS ON FRONT OF VEHICLE. THE VEHICLE HAD 60 TO 100 MILES ON IT ON THESES DAYS. DEALERSHIP SCHEDULED APPOINTMENT AND LOOKED AT VEHICLE ON JANUARY 19TH. THE REPORT AND DEALERSHIP SAYS THEY ARE AWARE OF THE PROBLEMS BUT HAVE NO SOLUTIONS TO FIXING THE PROBLEM.

TL* THE CONTACT OWNS A 2020 NISSAN ROUGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TAKEN TO EDWARDS NISSAN (920 32ND AVE, COUNCIL BLUFFS, IA 51501, (712) 366-9481) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THE CAMERA AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT HE FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NTB18-041C (AUTOMATIC EMERGENCY BRAKING). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 18,314.

TL* THE CONTACT OWNS A 2020 NISSAN ROGUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A LOUD BUZZING SOUND WITH A FLASHING LIGHT COMING FROM THE TRANSMISSION SHIFTER. THE CONTACT WAS MOMENTARILY UNABLE TO CONTROL THE VEHICLE. THE CONTACT INDICATED THAT THE STEERING WHEEL WOULD NOT TURN AND THE BRAKES WOULD NOT OPERATE AS DESIGNED. THE VEHICLE SEEMED TO BE STALLING BEFORE SUDDENLY DRIVING AS NORMAL. THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO MIDDLETOWN NISSAN LOCATED AT 1153 NEWFIELD ST, MIDDLETOWN, CT 06457 WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,300.