2020 Nissan Rogue

Vehicle Information: 2020 Nissan Rogue Component: Structure/Doors Latch/Lock/Linkage Description of Incident: I am writing to report a serious safety defect regarding the front door lock actuators on my 2020 Nissan Rogue. Without warning, the front door lock actuator(s) completely failed, rendering the electronic locking and unlocking mechanism useless.This is a critical safety hazard. When the actuator fails, the door can become jammed and I cannot lock my front doors. In an emergency situation or a motor vehicle accident, first responders would not be able to open the doors from the outside, and occupants would be trapped inside due to this component failure. In safety situations I am unable to use the fob to unlock/lock the doors nor the buttons inside the car to lock/unlock. This is a well-documented and widespread issue with the 2014–2020 Nissan Rogue generation. Nissan is aware of this defect but has not issued a recall. I am requesting that the NHTSA launch an official safety investigation into Nissan's door latch and actuator assemblies before this defect results in a severe injury or fatal entrapment.

Malfunction light appears. Car slows and full pressure on gas pedal causes car to "bulk" (increase then decrease in speed with jerking feeling). Eventually check engine light appears. Have taken to dealership, but because no lights appeared while there they could not find any problem. Told to bring to them when light is on , however this happens most often when they are not open. Now (12/26/25) being told they are booked out for 3 weeks before they can even check it and if no warning lights on, they can not diagnose problems. This problem is intermittent and started more than one year ago with at least 4 trips to dealership.1

I am writing what I think is a safety issue on a 2020 Nissan Rogue S. Left my house to go to a local store. When I park, I normally press the internal lock button and not the lock button on fob. I exited the vehicle and closed the door. Came back to vehicle, for some reason I just grabbed the door, not using the key fob, nor the ignition key to enter, and the driver side door opened. I questioned myself what just happened. I did not think much of it. Well I made another stop. I parked, pressed internal button, exited and closed door. I came back and pull driver side door handle and the door was unlocked again. So while parked I tried to diagnosis why the door was unlocked again. I used the internal lock button first, all but the driver side door lock, I used the lock button on the key fob, same thing. tried the ignition key, it would lock and unlock. So when I got home I tried to get it to work again, but to no avail. I tried looking in the vehicle setting, watch you tube videos etc. I even disconnected and reconnected the battery. Nothing worked, Got online and saw a lot of people were having the issue due to door lock actuator failing on Rogues. So I called my nearest Nissan dealership and told them my problem. They could get me in on July 17, 2025 at 8:00 a.m. and it would take several hours to diagnosis. The diagnosis was the actuator failed but power was going to it. To fix it it will cost $905. This is why I am writing you. I think it is a safety issue that needs to be address. If people don't know the vehicle is unlocked there could be some of type of thief or a person could be in your car when you returned. If the door was in the locked position while in the vehicle and you need to get out in an emergency you have to exit another door, which you might not have enough time to do so. If you are trying to enter the vehicle for an emergency and the door stays locked that a safety issue. This is a safety issue and should be recalled. Thank you for your time.

[XXX] my car i just bought and financed was damaged. Carfax shows incident in Waco Tx. I financed my car 07/2024. Went and had my oil and tire rotation and found out my front Sub Frame is cracked and bent. This was never reported to carfax Jenkin Nissan found the problem.. I attached the last owner on carfax where the incident happened INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)