2010 Nissan Murano

THIS COMPLAINT IS TO REPORT THE INCIDENT THAT HAPPENED YESTERDAY JULY 25 2019 WITH 2010 NISSAN MURANO. TRAVELING AT 45 MILES PER HOUR TRAFFIC WAS STOPPED SUDDENLY IN FRONT OF ME. I SLAMMED ON THE BRAKES, WHICH THE PEDAL WENT TO THE FLOOR BUT BARELY ENGAGED. I HAD TO PULL ONTO THE SHOULDER TO AVOID A COLLISION. THIS ISSUE IS PERSISTENT, EVEN AFTER REPLACING THE BRAKE PADS AND MASTER CYLINDER. NHTSA PLEASE HELP WITH THIS DEFECT WITH THE 2010 MURANO. THE 2009 HAS A RECALL, SO SHOULD THE 2010.

2010 NISSAN MURANO, IN MAY I WAS TRAVELING AT APPROXIMATELY 35 MPH IN TOWN DRIVING AS I APPROACHED A STREET LIGHT I APPLIED THE BRAKES. THE PEDAL WAS SOFT AND WENT TO THE FLOOR. STANDING HARD ON THE BREAKS I WAS ABLE TO STOP, NARROWLY AVOIDING A REAR END COLLISION. BRAKE FLUID WAS AT A SAFE LEVEL. CHANGED BRAKE PADS. I STILL HAVE SOFT BRAKE PEDAL. I HAVE TO DRIVE EXTRA CAREFUL AND ENSURE I GIVE MYSELF FOUR TIMES NORMAL STOPPING DISTANCE. I HAVE BEEN RESEARCHING TO DETERMINE POSSIBLE CAUSE. I SEE MANY ISSUES THAT NISSAN MURANOS HAVE HAD WITH BRAKE ISSUES. BRAKES ARE A MAJOR SAFETY ISSUE JEOPARDIZING PUBLIC SAFETY. RESPECTFULLY REQUEST THAT THE NHTSA DEMAND AN INSPECTION AND CORRECTION RECALL FOR THIS KNOWN, WIDESPREAD ISSUE.

THE FIRST TIME MY BRAKES WENT OUT I ALMOST WENT TO THE FRONT OF A BUILDING. I TOOK IT TO THE MECHANIC AND THEY DROVE MY CAR AND SAID NOTHING WAS WRONG WITH IT. A FEW WEEKS LATER MY BRAKES WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY AGAIN. I TOOK IT BACK TO THE MECHANIC AND THEY DECIDED THE MASTER CYLINDER NEEDED TO BE REPLACED. A FEW WEEKS LATER I WAS DRIVING MY CAR AGAIN & IT WOULD NOT STOP. THE BRAKES WENT ALL THE WAY TO THE FLOOR. I TOOK MY CAR BACK TO THE MECHANIC AND THEY CHANGED OUT THE NEW MASTER CYLINDER WITH A ANOTHER NISSAN MASTER CYLINDER. ALL WAS FINE. A FEW WEEKS LATER AND MY BRAKES STOPPED WORKING AGAIN.

I DEPRESSED THE BRAKE PEDAL NORMALLY AND FELT THE BRAKING ACTION START, AGAIN NORMALLY, BUT WHEN I APPLIED MORE PRESSURE, THE PEDAL WENT ALMOST TO THE FLOOR BEFORE THE BRAKES STOPPED THE VEHICLE. THE MECHANIC INDICATED I NEED NEW BRAKE PADS AND MASTER CYLINDER. AFTER THE REPAIRS THE BRAKES STILL DID NOT WORK. THEY FOUND A PROBLEM WITH THE 2009 MURANOS BUT WILL DO NOTHING FOR THE 2010 WITH THE SAME PROBLEMS. I CALLED NISSAN AND THEY SAID TOO BAD. CASE NUMBER 36007466

WITHOUT WARNING, WHILE IN MOTION THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. AFTER ANALYSIS, THE MECHANIC THOUGHT THAT IT MIGHT BE THE MASTER CYLINDER. IT WAS NOT, AND HE INDICATED THAT IT WAS THE ABS ACTUATOR OR AN ABS BRAKING ISSUE. I TOOK IT TO THE NISSAN DEALER AND THEY SAID THERE WERE NO BRAKE RECALLS AND THAT ANY SERVICE OR INVESTIGATION WOULD BE AT MY EXPENSE. THIS VEHICLE ONLY HAS 71,600 MILES ON IT AND THE BRAKING SYSTEM CERTAINLY SHOULD NOT BE COMPROMISED AT THIS POINT. IT IS A SAFETY ISSUE, THAT HAS BEEN HAUNTING NISSAN IN THE PAST, IS MY OPINION. I FEEL THAT NISSAN NEEDS TO TAKE CARE OF SERIOUSNESS OF THIS SAFETY.