2005 Nissan Murano

DRIVING, HEARD LOUD POP AND DRIVER'S SEAT TILTED BACK. THE RIGHT REAR BRACKET BROKE ON THE SEAT FRAME THAT NISSAN INSTALLED TO REPLACE THE FIRST ONE THAT BROKE ON 01/30/2009 AT 62,853 MILES. NISSAN REFUSES TO DO THE REPAIR AT NO CHARGE AND SAID IT WILL COST $1,200. MY INITIAL COMPLAINT FOR THE FIRST INCIDENT (ODI NUMBER) IS: 10593351. *TR

TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE COMING TO A STOP AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS REPEATEDLY DEPRESSED. THE VEHICLE FAILED TO DECELERATE AND CRASHED INTO A BRICK BUILDING. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND BOTH KNEES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A MECHANIC AND FOR SEVERE FRONT END DAMAGE. THE BUILDING WAS ALSO DAMAGED. PRIOR TO THE CRASH, THE FRONT DRIVER AND PASSENGER SIDE WINDOWS ALONG WITH ALL FOUR POWER DOOR LOCKS ACTIVATED INDEPENDENTLY WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000.

THE AIRBAG LIGHT STARTED TO FLASH AND WOULD KEEP FLASHING UNTIL YOU SHUT THE CAR OFF. WE TOOK THE MURANO TO OUR LOCAL MECHANIC. HE PUT IT ON HIS COMPUTER SYSTEM AND IT WAS DIAGNOSED WITH "DIAGNOSTIC MODULE WAS FAULTY". IT WOULD COST $800 FOR JUST THE PART AND 2 1/2 HOURS OF LABOR FOR A TOTAL OF $1093. I CONTACTED NISSAN CONSUMER AFFAIRS IF THERE WERE ANY RECALLS FOR THIS PARTICULAR PROBLEM. THEY INFORMED ME THAT THERE WERE NONE AT THE TIME AND WE WOULD HAVE TO TAKE THE MURANO TO AN AUTHORIZED NISSAN DEALER FOR THE DIAGNOSIS. WE DID TAKE IT TO AN AUTHORIZED NISSAN DEALER AN HOUR AND HALF AWAY. AFTER A $73 CHARGE, THEY TOLD US THE EXACT SAME THING! I THEN CONTACTED NISSAN AGAIN AND THEY TOLD ME THAT THEY COULDN'T HELP US WITH THE COST OF THE REPAIR. I WOULD UNDERSTAND IF IT WAS SOMETHING THAT WE DIDN'T DO FOR MAINTENANCE, BUT IT WASN'T OUR FAULT THAT IT IS DEFECTIVE. I ASKED THEM IF THERE WAS GOING TO BE A RECALL FOR THIS PROBLEM AND THEY SAID NOT AT THIS TIME. THEY HAD ALSO INFORMED ME IF WE WOULD HAVE IT FIXED AND THERE WOULD BE A RECALL, THEY WOULD REIMBURSE US FOR THE COST OF REPLACEMENT. I ASKED THEM IF THEY COULD SEND ME A DOCUMENTATION SO I WOULD HAVE PROOF THAT THEY WOULD DO THAT BUT I HAVEN'T SEE ANYTHING FROM THEM. YOU WOULD THINK THAT NISSAN WOULD TRY TO RECALL PROACTIVELY BEFORE THERE IS A NEGATIVE BACK LASH ON THEIR COMPANY. IT SEEMS THAT CARMAKERS OVERALL ARE BECOMING MORE PROACTIVE IN THEIR RECALLS, PULLING VEHICLES BACK AND REPLACING PARTS TO ADDRESS CONSUMER'S SAFETY CONCERNS, EVEN THOUGH THEY MAY NOT BE OFFICIALLY REQUIRED TO DO SO. I WAS HOPING THAT MAYBE YOU COULD HELP US WITH OUR PROBLEM. IT'S JUST ALOT OF MONEY TO PAY FOR SOMETHING THAT THEY CAN'T GUARANTEE WON'T FIX THE PROBLEM. ACCORDING TO THE INTERNET, PEOPLE HAVE THESE FIXED AND HAVE TO HAVE THEM FIXED AGAIN. THANKS SO MUCH FOR YOUR TIME! *TR

THE SUN VISOR ON THE DRIVER'S SIDE WILL NOT STAY IN THE UPWARD OR "NOT IN USE" POSITION. I CAN BE DRIVING AND IT WILL FALL DOWN BLOCKING MY VISION WHILE DRIVING. IN THE BEGINNING I THOUGHT IT WAS ONLY MY CAR BUT AFTER RESEARCHING AND TALKING WITH DEALERSHIP IT IS A COMMON MALFUNCTION. DEALERSHIP SAID THEY ARE AWARE BUT THE PROBLEM CANNOT BE FIXED BY RECALL BECAUSE NISSAN HAS NOT GIVEN THEM THE "OKAY." IN ORDER TO FIX PROBLEM A NEW VISOR WOULD NEED TO BE INSTALLED WITH VISOR PART ALONE COSTING $200+. I CURRENTLY HAVE TO PULL OVER THE EXTENSION VISOR ON THE PASSENGER SIDE TO HOLD UP THE DRIVER'S SIDE SUN VISOR, AND THE DRIVER'S SIDE VISOR WILL STILL FALL DOWN AT RANDOM TIMES BLOCKING MY VISION AND AT TIMES AT VERY CRUCIAL MOMENTS. I FEEL THIS IS A MAJOR SAFETY HAZARD AND A DEFECT PRODUCT INSTALLED BY NISSAN. IN THE BEGINNING I TRIED TO GET NISSAN TO FIX BUT TO NO AVAIL. I WOULD HAVE FILED A COMPLAINT BEFORE NOW BUT WAS NOT AWARE OF YOUR WEBSITE, WHICH I BELIEVE NISSAN DEALERSHIPS SHOULD HAVE FILED WITH NISSAN, AND MAY HAVE BUT NOTHING HAS BEEN DONE ABOUT THIS SAFETY HAZARD. I HOPE YOUR COMPANY CAN HELP GET THIS RECALLED BEFORE SOMEONE DRIVING A MURANO WITH THIS DEFECT GETS INJURED OR CAUSES INJURY TO OTHER MOTORIST. *TR

APPROXIMATELY 2 WEEKS AGO DUE TO NO FAULT OF OUR OWN AS WE WERE DRIVING OUR AIR BAG LIGHT CAME ON. WE TOOK OUR VEHICLE TO THE NISSAN DEALERSHIP IN OUR AREA. THEY TOLD US OUR AIR BAG CONTROL MONITOR WAS BAD AND OUR AIR BAGS WILL NOT DEPLOY IN AN ACCIDENT. UPON ORDERING THE PART WE WERE TOLD THE PART IS ON BACKORDER. THEY ALSO TOLD US THAT WE HAVE TO PAY TO HAVE THIS REPAIRED AT OUR OWN EXPENSE. THE SERVICE MANAGER PROCEEDED TO TELL MY WIFE AND I THAT THE PART IS ONLY WARRANTED FOR 3 YEARS WHEN THE CAR WAS NEW. NOW IT WAS OUR ISSUE SINCE WE BOUGHT THE CAR USED. *TR

NISSAN MURANO DOOR ACTUATORS HAVE FAILED ON 2 OF 4 DOORS, LEAVING ME UNABLE TO ENTER/EXIT MY VEHICLE WITH THE REMOTE. IN ADDITION, I CANNOT OPEN THE TRUNK OF THE VEHICLE UNLESS THE PASSENGER DOOR ACTUATOR IS WORKING, WHICH IT DOES NOT. THE INSIDE DOOR LOCKS DO NOT MOVE, SO I DO NOT KNOW IF MY CAR IS EVER LOCKED OR UNLOCKED, AGAIN, SAFETY CONCERN. PLEASE INVESTIGATE THIS, AS I KNOW OTHER OWNERS HAVE COMPLAINED AND NISSAN CONTINUES TO IGNORE THIS AS AN ISSUE!!! *TR