2005 Nissan Murano

1.THE EVENTS LEADING UP TO THE FAILURE: SITTING IN MY SEAT. 2. THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES: SEAT FRAME BROKE. NOW SEAT LEANS, AND ROCKS ON TURNS. IT'S VERY LOOSE. 3.WHAT WAS DONE TO CORRECT THE FAILURE: NOTHING. I'VE OPENED A CASE WITH NISSAN BUT THEY SAID IT WASN'T COVERED IN A RECALL AND I'M OUT OF WARRANTY. I'VE RESEARCHED THIS ON THE WEB AND IT APPEARS THAT THIS IS A VERY COMMON PROBLEM. *TR

DRIVER'S SIDE SEAT BROKE WHILE DRIVER WAS OPERATING VEHICLE. THERE WAS NO TRAUMA TO THE VEHICLE, IT HAS NEVER BEEN IN AN ACCIDENT. ONE MOMENT IT WAS FINE, THE NEXT I HEARD A POP AND THEN A CRACKING SOUND. THE BACK OF THE SEAT LISTED HEAVILY ON THE LEFT SIDE, THE BOTTOM WAS NO LONGER SECURED. IT MADE STEERING THE CAR VERY DIFFICULT AND VERY DANGEROUS. *TR

MY 2005 NISSAN MURANO SL AWD BROKE THE DRIVER'S SEAT SUPPORT BRACKET WHILE DRIVING ON A CLEAR, DRY PAVED ROAD IN JANUARY 2010. THE DRIVER'S SEAT ROCKED FORWARD AND BACKWARD SLIGHTLY AFTER I HEARD A SNAP. THE NEXT DAY I CHECKED OUT THE DRIVER'S SEAT WHILE NO ONE WAS SITTING IN IT AND NOTICED THAT THE SEAT NOW ROCKS SIGNIFICANTLY FORWARD AND BACK AND A METAL BRACKET UNDER THE SEAT HAD BROKEN. I CALLED MY LOCAL NISSAN DEALERSHIP WHO GOT ME IN THE NEXT BUSINESS DAY. THE DEALERSHIP QUOTED ME $450 TO MAKE THE REPAIR SAYING THEY HAD TO REPLACE ONE OF THE TWO DRIVER'S SEAT LIFT ASSEMBLIES AND THEY HAD THE PART IN STOCK. MY MURANO HAS 78K MILES ON IT AND IS BEYOND THE EXTENDED WARRANTY THAT WE HAD PURCHASED. I BOUGHT MY MURANO FROM THIS DEALERSHIP AT 50K MILES AND HAVE BROUGHT IT BACK TO THEM FOR EVERY KIND OF SERVICE AT THE PROPER SERVICE INTERVALS. BECAUSE WE HAD FOLLOWED ALL THE DEALERSHIP'S RECOMMENDATIONS IN THE PAST FOR REPAIRS AND HAD DONE ALL THE NEEDED SERVICES, AND THIS SEAT ISSUE WAS NOT SOMETHING THAT I COULD HAVE PREVENTED OR OTHERWISE BEEN HELD ACCOUNTABLE FOR CAUSING (I AM AN AVERAGE WEIGHT WOMAN), I CALLED NISSAN'S CUSTOMER SERVICE LINE AND SPOKE TO A CUSTOMER SERVICE REP. AFTER EXPLAINING THIS SAFETY ISSUE AND THE FACT THAT THIS SEAT IS TIED INTO THE AIR-BAG SYSTEM AND ASKING FOR SOME GOODWILL ON THIS SAFETY DEFECT, I WAS DENIED. I ASKED FOR JUST A PARTS GOODWILL AND WAS STILL DENIED. AFTER REVIEWING MY SERVICE STATEMENT FROM THE DEALERSHIP, THE SERVICE TECHNICIAN NOTED THAT HE REPLACED THE DRIVER'S SIDE FRONT SEAT LIFT ASSEMBLY "PER BULLETIN." I LOOKED ONLINE AND FOUND THAT NISSAN HAS A TECHNICAL SERVICE BULLETIN (REFERENCE NUMBER NTB05-043C) THAT WAS ISSUED MARCH 29, 2007 ABOUT THIS VERY ISSUE. FURTHER ONLINE INVESTIGATION NOTED THAT MANY PEOPLE HAVE APPARENTLY HAD THIS SAME ISSUE, BUT AT MUCH LOWER MILEAGE. I AM FURIOUS THAT NISSAN HAS A KNOWN SAFETY ISSUE AND REFUSED TO COVER IT.

WHILE DRIVING MY 2005 NISSAN MURANO SE, THE DRIVERSIDE SEAT BROKE ON THE LEFT REAR SIDE OF THE SEAT CAUSING THE ME THE DRIVER TO SIT IN AN AWKWARD POSITION. THIS REPAIR IS SAID TO HAVE COST $750.00. I FEEL THIS IS SOMETHING THAT SHOULD BE ADDRESSED DUE TO IT HAPPENING WHILE I WAS DRIVING AND ALMOST CAUSED ME TO STEER INTO ONCOMING TRAFFIC. FOR NISSAN NOT TO CONSIDER THIS A RECALL IS MIND BOGGLING, THIS COULD HONESTLY CAUSE A SERIOUS ACCIDENT.

TL*THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS, UNEXPECTEDLY, THE FRONT DRIVER SIDE SEAT BRACKET BROKE. THE DRIVER SEAT COLLAPSED ON THE LEFT SIDE. THE UNSECURED SEAT BEGAN TO EXHIBIT A ROCKING MOVEMENT. THE DRIVER WAS ABLE TO PULL OVER TO A NEARBY PARKING LOT; HOWEVER, THE CONTACT WAS ABLE TO RESUME DRIVING WITH EXTREME CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE DRIVER SEAT BRACKET ASSEMBLY. THE PART WAS ORDERED WITH AN ESTIMATED REPAIR COST OF $1,000. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 54,300. THE VIN WAS UNAVAILABLE.

DRIVING AT A SPEED OF APPROXIMATELY 15 MPH AND BEGINNING TO ENTER A RIGHT HAND TURN WHEN THE DRIVER'S SEAT GAVE WAY AND SLUMPED TO THE REAR AND SHIFTED TO THE LEFT. I IMMEDIATELY PULLED OVER TO INVESTIGATE WHAT HAD JUST HAPPENED. THE BACK LEFT MOUNTING BRACKET OF THE DRIVER'S SEAT BROKE IN HALF AND NOW THE SEAT ROCKS AND SHIFTS TO THE BACK LEFT. I TOOK THE VEHICLE TO THE NISSAN DEALERSHIP ONLY TO BE TOLD THAT THEY SEE THIS PROBLEM ALOT. TO REPAIR THE SEAT WILL COST JUST OVER $1,000. NISSAN RECOGNIZES THAT THE BRACKET BREAKS AND IS DEFECTIVE. HOWEVER, NISSAN HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY ISSUE. THE SEAT HAS ENOUGH ROCK AND PLAY IN IT THAT IN THE EVENT OF A CRASH, THE BROKEN SEAT CAN ACT AS A CATALYST TO EJECT THE DRIVER FROM THE DRIVER'S SEAT. *TR