2016 Nissan Leaf

Car shifted into neutral at highway speeds and would not go back into drive on 3 separate occasions over the past 6 days. Car is an EV and there was no warning and the battery SOC was 50% or more on all occasions. Can can be shifted from neutral to park only, not drive or reverse. Very unsafe to have to cruise to a stop on busy highways without much or any shoulder depending on where the car stops with snow banks. Had to have car towed. The incidents happened separately on 1/27, 1/28, and 2/2 all on the highway at ~60mph. I will upload some pictures of the dtc codes and battery stats for the vehicle. After the incident on 1/27, I replaced my 12v battery with a new one (having done some searching for possible cause), but the issue happened again on 1/28 and 2/2 after the 12v replacement.

We were driving the car on a highway (the 405 in Los Angeles) in the midafternoon on December 21. We were going uphill and in the flow of traffic. I'd say the speed was about 60-65. The car was functioning well. Then, the driver accelerated to pass a car and suddenly the car lost all power and went into neutral. Fortunately, we made our way to the freeway shoulder without an accident. But, it could have been very different, as we were on a fast-moving highway and there could have been a pile-up. The car had plenty of battery power (around 47 miles) but it would not shift back into drive. We turned the car on and off and it was stuck in neutral. A tow truck came by and suggested a jump start. That worked and we took the car immediately to a Nissan dealership. The dealership found an error code (I believe it's P3398 but I am unsure) and says that a part of the lithium battery is malfunctioning and the car is unsafe to drive. It is under warranty but they say they are unable to replace the battery for many months. I saw no warning lamps prior to the failure (apart from a recurring message about tire maintenance that we had addressed repeatedly). For what it is worth, I had just had the brake pads checked that morning at a local mechanic who said the brakes were in excellent shape.

Vehicle is 2016 Nissan Leaf. Odometer reading 42,537. On August 28, 2022 in a shopping center parking lot under fair weather conditions and temperatures in the 80s, upon starting car, brake system control light and ABS indicator light both illuminated. Pulled car back into parking spot. Brakes did not work. Used emergency brake to stop vehicle. 9/11/2022 Inspection by Melloy Nissan. [XXX], Service manager, reported that vehicle has two faulty components: brake control assembly and actuator assembly that require replacement. Stated that technician called Nissan USA. Other vehicle on East Coast had same problem that was fixed with this repair. Cost of parts $4,099. Cost of labor $900. Total repair cost $5,000. Service manager advised owner that vehicle is not safe to drive. 9/27/2022 Inspection by Reliable Nissan. [XXX], Service manager, reported that vehicle has error codes for electrically driven intelligent brake system. Stated that other Nissan Leaf had recently been repaired for same problem at Reliable Nissan. Cost of part (brake control assembly) $2,792. Cost of labor $700. Total cost $3,854. Service manager advised owner that vehicle is not safe to drive. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Nissan Leaf. The contact stated that while driving at an undisclosed speed, the "Low Battery Mode" warning message was displayed while the battery was fully charged, which caused the vehicle to inadvertently decelerate. The vehicle was taken to the dealer. The dealer replaced the capacitor and three cells in the battery; however, the failure recurred. The vehicle was not repaired and had an upcoming appointment with the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 54,000.

THE NISSAN LEAF WAS BEING DRIVEN ON A 35 MPH ROAD IN A HILLY AREA. WHILE GOING APPROXIMATELY 25 MPH ON A DOWNHILL CURVE COMING UP TO A RED LIGHT THE DRIVER APPLIED THE BRAKES AND THEY DID NOT ENGAGE WITH NORMAL PRESSURE. THE DRIVER THEN PUSHED THE BRAKE PEDDLE ALL THE WAY DOWN TO THE FLOOR BEFORE THE VEHICLE BEGIN TO SLOWLY STOP CAUSING THE VEHICLE TO GO 10 FEET PAST A RED LIGHT INTO AN INTERSECTION. THE DRIVER DROVE OUT OF THE INTERSECTION AND TESTED THE BRAKES AGAIN WITH THE SAME RESULTS. THE DRIVERS SPOUSE ARRIVED TO TEST THE VEHICLE AND VERIFIED THE SAME RESULTS. THE ONLY WAY HOME WAS A VERY STEEP DOWN HILL SO TOW TRUCK WAS CALLED TO PICK UP THE VEHICLE AND BRING IT TO THE NISSAN DEALERSHIP THE TOW TRUCK DRIVER ALSO VERIFIED THE BRAKES WERE NOT ENGAGING WHEN HE LOADED THE VEHICLE ON THE FLATBED. WHEN THE VEHICLE ARRIVED AT THE DEALERSHIP AND UNLOADED FROM THE TOW TRUCK THE BRAKES STARTED WORKING. THE DEALERSHIP TESTED THE VEHICLE AND VERIFIED THE BRAKES PASSED INSPECTION. FEELING UNSAFE TO DRIVE THE VEHICLE THE OWNER TRIED TO CONVINCE THE DEALERSHIP TO TEST MORE. THEY WERE NOT ABLE TO REPRODUCE THE ISSUE. THE OWNERS REPORTED TO NISSAN OF AMERICA CUSTOMER SERVICE. NISSAN OF AMERICA SAID THEY HAD NOT HEARD OF THIS TYPE OF ISSUE AND THAT IF THE DEALERSHIP COULDN'T FIND ANYTHING THERE WAS NOTHING THEY COULD DO. SINCE THE DEALERSHIP AND CORPORATE CAN NOT FIX THE CAR AND DO NOT WANT TO FURTHER INVESTIGATE THE VEHICLE WAS TOWED TO THE OWNERS HOUSE WHERE IT NOW SITS UNUSED.

DURING CONDITIONS OF LOW 12V BATTERY CHARGE, THE VEHICLE WILL OCCASIONALLY START, GO INTO A DRIVE MODE ("R" OR "D") BUT THE BRAKES WILL NOT OPERATE. I STRESS THAT THIS ONLY HAPPENS WHEN THE 12V BATTERY HAS LOW CHARGE, BUT NOT TOO LOW THAT THE VEHICLE WILL REFUSE TO START. I AM NOT THE ONLY PERSON TO REPORT THIS. NOTE THE COMMENT ABOUT BRAKES FAILING IN THIS POSTING: HTTPS://WWW.MYNISSANLEAF.COM/VIEWTOPIC.PHP?F=30&T=12959&P=588304#P587949

TL* THE CONSUMER OWNED A 2016 NISSAN LEAF. THE CONSUMER STATED THAT WHILE ASLEEP AT THEIR RESIDENCE, THEY WERE AWOKEN BY THE POLICE DEPARTMENT WHO INFORMED THEM THAT THEIR VEHICLE WAS ENGULFED IN FLAMES. NO INJURY WAS SUSTAINED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO MEDICAL ATTENTION WAS NEEDED. FIRST INSURANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO A SALVAGE YARD. NO DEALER WAS CONTACTED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. AN INVESTIGATION WAS ALSO STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *LN THE CONSUMER STATED THAT THOUGH THE MANUFACTURER WAS MADE AWARE OF THE SITUATION, HOWEVER THEY ARE CLAIMING NO RESPONSIBILITY OVER THE INCIDENT. THE MANUFACTURE IS CLAIMING THAT THE FAILURE DUE TO THE DEFECTIVE INSTALLATION OF THE ORIGINAL BATTERY.*AS *LN*JB