2019 Nissan Armada

The contact owns a 2019 Nissan Armada. The contact stated that the vehicle occasionally failed to start as needed. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the smart alternator had caused the battery to drain. The dealer informed the contact that the alternator kit needed to be reassembled, and an unknown system needed to be reconfigured. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.

The contact owns a 2019 Nissan Armada. The contact stated that the Backup Collision Intervention (BCI) Malfunction message was intermittently displayed. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was taken to the dealer approximately 4 times due to the issue. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for further assistance. The failure mileage was unknown.

My 2019 Nissan Armada has a recurring electrical issue that causes the battery to drain and the vehicle to not start, even though the battery tests “good.” This problem began last year — we took the Armada to Nissan and had to pay over $200 for a new battery, which is now less than a year old. Despite this, the issue continues. Recently, AutoZone tested the battery again and found it only 60% charged. I took the Armada back to Nissan and paid $99 for a diagnostic test, and they quoted $725 to reset and reprogram the vehicle’s systems — just to address a problem that should not be happening on a vehicle I purchased less than two years ago. The Nissan technician even stated that many Armada owners are experiencing the same issue, yet my VIN is not included in any recall or service campaign. This is not just inconvenient — it is a serious safety risk. If my Armada dies while traveling or loses power while pulling into traffic, it puts me and my three small children in immediate danger. I believe this is a widespread defect and am asking NHTSA to investigate whether this battery drain / no-start issue should be escalated to a recall. Nissan should not be charging families hundreds of dollars to fix a known problem that is leaving people stranded in unsafe situations.

The front infotainment system goes out every 2 1/2 to 3 minutes this also includes the hands free phone features and backup camera. Additionally, with the hands free phone the person on the other end of the line is unable to hear the driver of the car causing the driver to not be able to make hands free calls which is a law in Colorado. I took the car into the dealership as per recommendation of Nissan Customer Care. The dealership found that the Telematics communication module is failing and a new one is required, the rep stated this has been happening a lot with the same make, model and year vehicle as mine. Additionally, the silver colored trim around the center console puts off a very bright glare that catches the drivers eye and is blinding for a couple of seconds, the only way to resolve this is to cover up the whole center console so as to be able to see when driving.

My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I needed to unhook the battery. I read there was a recall on the 2017-2019 models for this issue. However, when I looked up the VIN on this site, it says my truck has no open recalls. I took it to a mechanic, but they could not find any issues as the warning light had gone off. In the additional details below I have put the latest time this happened which was yesterday. However it has been happening since 2024.