2023 Nissan Ariya

While driving on the highway on Dec.2 2023, my car suddenly displayed "Service EV Error" and "Reduced Power" warnings, along with the battery level to plummet from 89% to 0%. Upon noticing the warnings, I promptly activated hazard lights and maneuvered to the emergency lane. However, my attempts to maintain control were met with a gradual deceleration of the vehicle. Despite repeatedly pressing the acceleration pedal, the car failed to respond as expected, creating a hazardous situation on the high-speed highway. The urgency of the situation heightened as the reduced power hindered my ability to keep pace with traffic flow on the highway. The potential for a high-speed collision or other safety hazards increased, given the car's limited control and responsiveness. This occurred in an environment where other motorists were navigating the highway at significant speeds. After multiple unsuccessful attempts to address the issue, I reached a ChargePoint at a speed of 25-35 mph, but the connection failed, leaving the battery completely depleted. Seeking assistance from the dealership proved challenging initially, as they couldn't pinpoint the problem. With unresolved safety risks, the dealership recommended a tow. Unexpectedly, after restarting the car, the issues disappeared, and the battery level returned back to 89%. During a 250-mile drive post-incident, no further problems occurred. Days later, I brought the car to the service department for further inspection. They identified it as a junction box problem, ordered a replacement, and I am currently awaiting updates from them. They did not mention that the problem was reproduced by them but did mention they have some other customers encountered similar issue on their Ariyas.

The contact owns a 2023 Nissan Ariya. The contact received notification of NHTSA Campaign Number: 23V657000 (Electrical System) through the Nissan App. The contact stated that the dealer sold him the new vehicle with an open recall. The dealer was made aware of the issue but informed the contact that they were unable to perform the software update due to the software being inoperable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When I got in the vehicle after work on 11-22-23, it displayed a “EV System” error alert and “Power Reduced” alert. The vehicle would only accelerate extremely slowly and would only go about 25 MPH. Trying to go up hill to my house it would only go maximum of 10 MPH. I barely made it home. I left it at the dealership the next day (which was a national holiday) and they examined the car on 11-24-23 but could not find anything wrong. I have been told to drive the car and bring it back if the message occurs again. My EV battery seems to be no longer holding a good charge at this time. I am concerned about the safety of the vehicle at this time.

The car spontaneously shut down. "EV OFF" displayed on the screen. I was in the middle of the road and unable to turn on the car or shift into neutral to push it off the road. I had to wait over an hour for a tow while in the road. This appears to be an increasing problem as many owners are reporting the same issue on the Nissan Ariya electric SUV Discussion Group page on Facebook.

Approximately 1.5 hours after taking possession of the vehicle, the Nissan Aria Evolve+ experienced a catastrophic brake system failure. Upon driving the vehicle home from the dealership (40 miles), the vehicle was parked inside the garage with the front facing the garage door. That is, it was backed in. 30 minutes later after arriving from the dealership, an attempt was made to drive the vehicle. As soon as it was put in drive, the vehicle started rolling forward even though the brake pedal was being depressed. Immediately it was clear that the brakes were not functioning. The vehicle continued heading towards the neighbor's house across the street. To avoid possible collusion vehicle was put in park and emergency brake engaged. This helped stop the vehicle. On the instrument panel, two different alerts were displayed while all this was occurring. The first one showed, "Warning, Malfunction See Owner's Manual." Then a second one was displayed, "Warning, e-Step system Failure. Press brake pedal to slow or stop." The following day, the vehicle was towed to dealership and they were able to replicate the issue. Service representative stated that Nissan would be notified so the can inspect the issue further.

I hope this email finds you well. I am writing to address a pressing issue concerning the car I purchased from your dealership on January 21st of this year. Upon further investigation, I have discovered a discrepancy related to the labeling and assembly information of the vehicle, which has led to concerns regarding its eligibility for tax credit. According to the label affixed to the car, it states that the "Final Assembly Point" is in Los Angeles. However, upon verifying this information with the Energy Department of the United States, it was revealed that the car was actually assembled in Japan. I was taken aback by this revelation, as it seems that the information provided on the label does not align with the assembly location specified by the Energy Department. It is my understanding that in order to include "Final Assembly" in Los Angeles on the label, the car must first meet the criteria outlined by the Energy Department. Only then should this information be accurately reflected on the label. To validate this claim, I cross-checked with other automobile manufacturers such as Toyota, Kia, Hyundai, and Volvo, who have diligently adhered to the car's component origins and appropriately labeled their vehicles. Notably, all manufacturers, except for Volkswagen, indicate "Final Assembly" in the respective countries where the car was assembled, such as Japan for Toyota and South Korea for Kia and Hyundai. Volkswagen, on the other hand, solely states "Final Assembly" in North America; however, when cross-referencing with the Energy Department, it appears that the actual assembly takes place elsewhere. I reached out to Nissan Ariya support seeking clarification on this matter, and they confirmed that the labeling on the car is indeed accurate. This situation has left me questioning whether the Energy Department's information is correct or if the manufacturer's response is valid. Given the false information provided and the apparent deception employed to bolster ma