2009 Nissan Altima

TRULY CANT BELIEVE NISSAN CONSUMER AFFAIRS, ON 6/30/2015, MY ELECTRIC STEERING COLUMN LOCK WENT OUT. I CALLED CONSUMER AFFAIRS ON 6/30/2015, TO SEE IF ITS PART OF THIS EXTENDED WARRANTY, ( WHICH I FOUND OUT THOUGH GOOGLE), REP EXPLAIN MINE EXPIRED ON 6/3/2015, AND I NEEDED TO TOW IT TO DEALERSHIP. WHICH I DID, AND FOUND OUT THAT WAS THE PROBLEM, SO I CALLED BACK ON 6/30/2015, AND ASK SINCE IT WAS LESS THAN A MONTH WILL THEY HELP WITH THE COST. ON 7/1/2015, I HAD TO CALL 4 TIMES AND MESSAGE NISSAN THOUGH FACEBOOK TO EVEN GET A CALL BACK FROM THE REGIONAL CONSUMER AFFAIR AGENT, WHEN SHE FINALLY CALLED BACK AN HOUR BEFORE THE DEALERSHIP SERVICE DEPT. CLOSES, SHE EXPLAIN THEY WOULDN'T HELP WITH ANY COST. THE COST TO FIX THIS PROBLEM, THAT NISSAN KNEW ABOUT SINCE 2009, WOULD BE 1,000 DOLLARS. PERSONALLY I DON'T HAVE THE MONEY TO FIX IT, AT THIS POINT OF TIME IT IS SITTING AT THE DEALERSHIP, I'M MISSING WORK EVERYDAY BECAUSE OF AN ISSUE THAT COULD HAVE BEEN AVOIDED IF NISSAN TOOK RESPONSIBILITY OF THERE FAILURE.

THE DASHBOARD OF THE CAR IS MELTING. THE AREAS ON THE DASHBOARD THAT ARE AFFECTED ARE VERY STICKY AND CAN'T BE CLEANED. WITH THE DASHBOARD MELTING, THERE IS A GLARE THAT COMES UP FROM THE DASHBOARD ONTO THE WINDSHIELD WHICH MAKES DRIVING DURING THE DAY BOTH DIFFICULT AND HAZARDOUS BECAUSE OF THE LIMITED VISIBILITY. I ALSO DON'T KNOW IF THIS MELTING ISSUE IS CAUSING ANY TYPE OF TOXINS OR FUMES TO COLLECT IN THE CAR INTERIOR.

CAR COULD NOT BE STARTED AND HAD TO BE TOWED TO A NISSAN DEAL WHERE THEY CHARGED ME $900.00 TO FIX. THIS IS A DEFECTIVE PART, ELECTRONIC STEERING COLUMN LOCK, THAT NISSAN KNOWS ABOUT. THEY EXTENDED THE WARRANTY FOR THIS PART AND HAVE IT LISTED ON THE NISSANASSIST.COM WEBSITE. IT IS SPECIFIC TO THE 2009 ALTIMA AND MAXIMA. THEY REFUSED TO HELP WITH COST IN ANYWAY BECAUSE THE WARRANTY EXPIRED 2 MONTHS PRIOR...EVEN THOUGH THEY KNOW IT IS A BIG ENOUGH ISSUE TO HAVE THE EXTENDED WARRANTY ON IT. IF THE PART IS DEFECTIVE...WHY PUT ANY TIME FRAME ON IT. DO A RECALL, OR FIX THEM AS IT HAPPENS.

I FINISHED WORK LATE AT NIGHT DURING A SNOWSTORM, ONLY TO FIND THAT MY CAR WOULD NOT START AND I HAD TO GET A TOW. NISSAN LATER EXPLAINED THAT THE CAUSE WAS A DEFECTIVE ELECTRONIC STEERING COLUMN LOCK (ESCL) UNIT. BECAUSE THIS MALFUNCTION OCCURRED A FEW MONTHS AFTER THE 6 YEAR EXTENDED WARRANTY, IN ADDITION TO WAITING HOURS FOR A TOW TRUCK IN A SNOWSTORM, I WAS THEN FORCED TO PAY $1000 TO FIX NISSAN'S DEFECTIVE PART.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE SURFACE OF THE DASHBOARD MELTED AND BECAME STICKY AND SHINY. WHEN THE SUNLIGHT SHINED ON THE MELTED SURFACE OF THE DASHBOARD, A GLARE WAS PRESENT CREATING A VISIBILITY HAZARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE ENGINE STALLED. THE VEHICLE CONTINUED TO COAST AND CRASHED INTO A CURB. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SIDE TIRE BENT INWARD. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE CONTACT DID NOT SPECIFY IF A POLICE REPORT WAS FILED OR IF ANY INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK AND WAS TRANSPORTED TO THE HOSPITAL FOR A RESPIRATORY ISSUE. THE VEHICLE WAS DESTROYED AND TOWED TO THE DEALER. THE FAILURE MILEAGE WAS 129,000.

MY 2009 NISSAN ALTIMA UNEXPECTEDLY WOULD NOT START IN JUNE OF 2015 AND I WAS ON MY WAY TO PICK UP MY BROTHER FROM SCHOOL. I THOUGHT IT MIGHT HAVE BEEN A BATTERY ISSUE. SO, I CALLED MY INSURANCE COMPANY AND THEY CAME OUT TO GIVE ME A JUMP. THAT WAS NOT THE CULPRIT. UNFORTUNATELY, IT WAS AFTER HOURS AND I HAD TO WAIT TILL MORNING TO HAVE MY VEHICLE TOWED TO TIRES PLUS. THEY WERE UNABLE TO FIGURE OUT THE PROBLEM. NEXT, I HAD MY VEHICLE TOWED TO NISSAN WHO WERE ABLE TO DIAGNOSE THE ISSUE. AFTER FURTHER RESEARCH, I LEARNED THAT THE ESCL IS A KNOWN DEFECT AND THAT AN EXTENDED WARRANTY WAS ISSUED TO THESE VEHICLES. MY WARRANTY EXPIRED A MONTH PRIOR TO THIS INCIDENT (VERY INCONVENIENT) RESULTING IN A $1,000 OUT OF POCKET EXPENSE THAT I DID NOT HAVE READILY AVAILABLE (I AM A GRADUATE STUDENT). I WISH THAT INSTEAD OF JUST OFFERING AN EXTENDED WARRANTY FOR THIS PART THAT NISSAN WOULD HAVE RECALLED THE PART TO AVOID THIS HEADACHE ALL TOGETHER.