2009 Nissan Altima

NISSAN ALTIMA STEERING LOCK ISSUE I CALLED NISSAN CUSTOMER SERVICE ON MONDAY (OCT.9) AND EXPLAIN THAT MY CAR DID NOT START. I ALREADY KNEW WHAT THE ISSUE IS, SINCE IT IS WRITTEN IN NISSAN BOOKLET(THE SYMBOL THAT ON DASHBOARD) THEY TOLD ME TO GO TO NISSAN SHOP, AND WE WILL SEE WHAT WE CAN GO TO RESOLVE THE ISSUE. SO I WAS THINKING THEY WILL COVER OR PARTIALLY COVER THE COST TO FIX THE PROBLEM. ON THURSDAY(OCT.13) I AM GETTING PHONE CALL FROM CORPORATE OFFICE AND THEY GIVE ME THE WHOLE SPEECH. SO BASICALLY THEY TOLD ME, YOU NEED TO FIX IT YOURSELF. THE GUY NAME ROD GIVE ME EXCUSE THAT I AM NOT LOYAL CUSTOMER, SINCE LAST TIME I WENT TO NISSAN SERVICE WAS 2 YEARS. BUT I TRY TO EXPLAIN THAT I HAVE MY OWN MECHANIC IN DIFFERENT BODY SHOP AND YOU ARE WELCOME TO CALL HIM AND GET MY HISTORY OF TAKING CARE OF MY CAR. PLUS PEP BOYS CAN PULL MY HISTORY AS WELL. BUT I WAS NOT SURE WHAT LOYAL TO NISSAN HAS TO DO WITH DEFECTIVE PART. SO BOTTOM LINE I NEED TO PAY $1007 OR I AM WITHOUT CAR. ROD TOLD ME IF YOU WOULD GO MORE OFTEN TO NISSAN SERVICE, THEY WOULD CATCH THE PROBLEM EARLIER, NOT SURE HOW. I TOLD HIM THERE ARE AT LEAST 3 WAYS TO GET IN TOUCH WITH ME AND MOST OF THE CUSTOMERS BY PHONE, EMAIL, TEXT MESSAGE, AND MAILING ADDRESS. NO ONE LETTER CAME, SO HOW ANY OF US WITH THIS PROBLEM SHOULD KNOW ABOUT STEERING LOCK RECALLED. SO WE ARE LITTLE PEOPLE, CAN'T REALLY FIGHT WITH SUCH A BIG CORPORATION LIKE NISSAN, UNLESS GOVERNMENT CAN GET INVOLVED WITH THIS PROBLEM. IT IS CLEARLY NISSAN FAULT THAT STEERING ASSEMBLY IS MALFUNCTION

DASH BOARD HAS MELTED AND GOTTEN STICKY. BECAUSE OF THE MELTING IT HAS GOTTEN VERY SHINY AND CAUSES TERRIBLE GLARE ON THE WINDSHIELD THUS RESTRICTING VIEW AND MAKING DRIVING DANGEROUS BECAUSE OF LACK OF VISION ON THE ROAD. IT IS ALSO VERY MESSY IF YOU TOUCH OR LAY ANYTHING ON THE DASH. I WOULD SUSPECT IT TO BE UNHEALTHY ALSO SINCE THE CHEMISTRY IN THE MATERIAL HAS CHANGED. I LIVE IN HOUSTON, TEXAS AND MY CAR IS OUT IN THE SUN AND WEATHER MOST OF THE TIME. WE DEPEND ON THIS VEHICLE FOR MOST OF OUR TRANSPORTATION. THIS PROBLEM IS ALWAYS THERE, BUT IS SIGNIFICANTLY WORSE IN HOT/SUNSHINY WEATHER. IT LOOKS LIKE PUDDLE ON THE DASH AND ALSO LOOKS LIKE THE DASH IS ABOUT TO DRIP OFF. IT IS EVEN STICKY AND SHINY AT NIGHT. THIS HAS BEEN A GRADUAL THIN THAT STARTED ABOUT 2012 AND HAS GOTTEN WORSE AND WORSE.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE SUN AND CLEANING PRODUCTS CREATED A GLARE ON THE DASHBOARD THAT HINDERED THE CONTACT'S VISIBILITY WHILE DRIVING. THE DEALER CONFIRMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE DASHBOARD WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THIS ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

AFTER LEAVING A DOCTOR'S APT ON 4 OCT, I GET TO MY CAR AND IT WANT START. THE INTELLIGENT KEY WARNING IS LIT UP O THE INSTRUMENT PANEL AND WHEN I HIT THE PUSH START BUTTON, THE LOCK LIGHT IS ILLUMINATED AND I CANNOT PUSH THE BRAKE PEDAL DOWN. THE STEERING COLUMN IS COMPLETELY LOCKED. I RECALLED GETTING A LETTER FROM NISSAN EXTENDING THE WARRANTY ON THE ESCL FRO 6YRS/UNLIMITED MILEAGE. NEVERTHELESS, I HAD TO HAVE MY CAR TOWED TO NISSAN AND AS OF TODAY THEY ARE TELLING ME THAT THE EXTENDED WARRANTY HAS EXPIRED. HOW IS THAT POSSIBLE WHEN I GOT THE LETTER A YEAR AFTER I PURCHASED THE CAR. SO NOW I AM STUCK WITH PAYING $900-1200 TO GET THIS FIXED. NISSAN SHOULD BE ASHAMED OF THEMSELVES AND SHOULD DO A RECALL. I AM SO DISAPPOINTED IN NISSANS RESPONSE AND SERVICE AND I WAS LOOKING AT BUYING A NEW CAR AT THE END OF THE YEAR FROM THEM. BUT THEY WILL NOT GET MY BUSINESS.

MY 2009 NISSAN ALTIMA WON'T START. I HAD TO GET IT TOWED TO THE DEALERSHIP AND THEY HAVE STATED THAT THE STEERING LOCK ASSEMBLY HAS FAILED AND WILL NEED TO BE REPLACED FOR $1,000!! I SOON FOUND OUT THAT THIS IS A COMMON PROBLEM WITH NISSAN ALTIMAS AND THAT THERE WAS AN EXTENSION FOR THIS PROBLEM BUT ONLY FOR CARS UNDER 120,000 MILES. WHAT ARE THE CHANCES THAT A 2009 CAR WILL HAVE LESS THAN 120,000 MILES; NOT VERY LIKELY! AT ONE POINT IT LOOKS LIKE THEY ARE DOING SOMETHING IN GOOD FAITH UNTIL YOU REALIZE WAIT THIS DOESN'T EVEN APPLY! I HAVE BEEN A LOYAL CUSTOMER TO NISSAN AND HAVE REALLY LOVED MY ALTIMA UP TO THIS POINT BUT THIS IS REALLY TURNING ME INTO A CRITIC MORE SO THAN AN ENTHUSIAST VERY QUICKLY. I WOULD AT LEAST APPRECIATE NISSAN AT LEAST PAYING FOR THE PART IN GOOD FAITH AND SHOWING SOME SYMPATHY. HAD I NOT BEEN TAKING CARE OF MY CAR WITH ROUTINE MAINTENANCE I COULD UNDERSTAND BUT THIS IS A KNOWN MANUFACTURER PROBLEM THAT SHOULD BE ADDRESSED FOR ALL PEOPLE AFFECTED NOT JUST A CERTAIN MILEAGE GROUP OF PEOPLE. APPARENTLY NISSAN REMOVED THIS PART FROM THE 2010 ALTIMA. I ASSUME THERE WAS SOME KNOWLEDGE OF THE PARTS FAILURE (APPARENTLY THERE WAS A RECALL FOR THE SAME PART IN THE NISSAN 370ZS).

I TRIED TO START MY CAR ON A RAINY COLD NIGHT& IT WAS DARK OUT. MY CAR WOULD NOT START SO I CALLED TRIPE A & WAITED AN HOUR & THEY COULD NOT START IT. IT WASN'T THE BATTERY. I WAITED FOR A RIDE & WAITED ANOTHER HOUR AFTER THEY LEFT. I WAS 45 MINS AWAY FROM HOME. I GOT A RIDE BACK THE NEXT DAY & PAID FOR A TOW. THEY TOWED IT TO THE CLOSEST NISSAN DEALERSHIP ON SUNDAY. I SPENT MOST OF MY DAY WAITING & HAD TO WAIT AT THE DEALERSHIP FOR THEM TO UNLOAD CARS BEFORE THE TOW TRUCK COULD PUT THE CAR THERE.THE NEXT DAY I CALLED THEM. THE SERVICE DEPARTMENT SAID THAT IT WOULD BE 119.95 TO DIAGNOSE THEN THAT WOULD BE PUT TOWARDS THE REPAIR. THE DEALERSHIP CALLED ME AND TOLD ME THAT THEY NEEDED TO REPLACE THE FAULTY STEERING LOCK CONTROLLER. I CALLED BACK AN HOUR LATER & THE PRICE WAS MORE. 1120.85. I PICKED UP THE CAR IN TEARS. I QUESTIONED THE INVOICE & THEN QUESTIONED THE DEALSHIP & THEY SAID IT WASN'T COVERED UNDER A RECALL. I FEEL LIKE THEY TOOK ADVANTAGE OF ME. ALSO I ASKED WHY DIDN'T YOU PUT THE DIAGNOSE CHARGE OF 119.95 TOWARDS THE REPAIR ? PLEASE LOOK INTO THIS AND HELP ME .