2009 Nissan Altima

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE STEERING WHEEL LOCK MALFUNCTIONED. THE KEY ICON ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE STEERING WHEEL LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

WENT TO WORK. ONCE ENTERING BACK INTO THE VEHICLE IT WOULDN'T START SHOWED KEY ICON ON THE STEERING WHEEL. I RESEARCHED ONLINE AND IT IS THE ELECTRONIC STEERING COLUMN LOCK FAILURE. I CALLED NISSAN AND WAS NOTIFIED THAT THE RECALL ENDED IN 2015. I WAS NOT NOTIFIED. ONCE I SPOKE TO GENE AT NISSAN COMPANY SAID THE DEALER NEVER NOTIFIED THEM I WAS A NISSAN OWNER. HAD TO HAVE THE CAR TOWED TO A MECHANICE

I WAS DRIVING ON HIGHWAY WHEN "INTELLIGENT KEY" WARNING LIGHT FLASHED ON DASHBOARD. I CONTINUED TO MY WORK PLACE. WHEN I ATTEMPTED TO LEAVE MY PLACE OF EMPLOYMENT, THE STEERING WHEEL LOCKED, IGNITION SELF START WOULD NOT WORK AND I HAD TO CONTACT AAA TO BRING CAR TO DEALER. I WAS TOLD THAT WHEN THIS WARNING LIGHT IS ON, THE CAR MAY LOCK UP AT ANYTIME. I WAS TOLD THAT I OUGHT BE DRIVING SINCE THE STEERING WHEEL WOULD LOCK UP IN THE MIDDLE OF TRAFFIC. ONE OF THE REPRESENTATIVES AT THE DEALER INDICATED THAT MANY PEOPLE WITH THIS CAR HAD SIMILAR PROBLEMS, IN FACT THAT DAY THERE WERE THREE 2009 ALTIMAS IN THE SAME AREA GOING TO THE SAME DEALER WITH THE "SMART KEY" LOCKING THE CAR. NISSAN IS GOING TO REIMBURSE $800.00+ DOLLARS BECAUSE I BELIEVE THEY KNOW THIS IS A PROBLEM, YET THEY HAVE NOT ANNOUNCED AN OFFICIAL RECALL. THIS IS VERY CONCERNING FOR ALL OF THOSE PEOPLE DRIVING THIS VEHICLE WITH THE RISK OF HAVING THE CAR LOCK WHILE IN MOTION.

DROVE MY 2009 ALTIMA TO LOCAL NISSAN DEALERSHIP FOR AN EVAP CANISTER SES LIGHT ISSUE. GOT OUT OF THE CAR TO GET EARLY BIRD PAPERWORK AND CAR WOULD NOT RESTART WHEN I RETURNED TO IT. THE SERVICE ADVISOR ADVISED THAT THE STEERING LOCK MECHANISM WOULD HAVE TO BE REPLACED. MY RECEIPT FOR THE STEERING LOCK MECHANISM ALONE SHOWS A CHARGE OF $1110.78. FILED A COMPLAINT WITH NISSAN USA THAT SAME DAY AND WAS GIVEN A CASE NUMBER (24724130). I WAS TOLD IT WOULD HAVE TO BE HANDLED BY THE REGIONAL OFFICE AND TO EXPECT A CALL NLT 11/22/16 BY COB. RECEIVED A CALL FROM SHONECIA AT 12:32PM ON 11/22. THE CALL WAS BASICALLY TO INFORM ME THAT BECAUSE THEY HAD ORIGINALLY EXTENDED THE WARRANTY ON THE ISSUE AND IT HAD ENDED THEY WERE NOT RESPONSIBLE FOR THE REPAIRS. WHEN I PROTESTED THAT THIS IS A SAFETY ISSUE, SHE JUST REPEATED THE PREVIOUS COMMENTS ALONG WITH THE FACT THAT THEY ONLY ACKNOWLEDGE MAINTENANCE RECEIPTS FROM "CERTIFIED NISSAN-TRAINED SERVICE DEPARTMENTS" WHEN CONSIDERING HOW TO HANDLE REPAIR REIMBURSEMENTS. MY UNDERSTANDING IS THAT EVEN THOUGH THEY KNOW THIS IS A DEFECT IN THE CAR, THEY HAVE NO INTENTION OF DOING MORE THAT THE PREVIOUSLY MENTION WARRANTY EXTENSION. I STRESSED THAT THIS REALLY IS A SAFETY ISSUE BECAUSE THERE WAS ABSOLUTELY NO WARNING--NOT A LIGHT, NOT A WHISPER, NOT A SHOUT-OUT--ABSOLUTELY NOTHING! I TOLD HER MY ONLY SILVER-LINING TO YESTERDAY WAS THAT IT HAPPENED AT THE DEALERSHIP AND NOT OUT IN THE MIDDLE OF NOWHERE. PRETTY SURE SHE DIDN'T CARE AND NEITHER DOES NISSAN. I DID ADVISE HER THAT I WOULD BE FILING A COMPLAINT WITH YOU AND MY STATE ATTORNEY GENERAL.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED CONSISTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR FAILED ON THE PASSENGER SIDE OF THE VEHICLE. THE SEAT BOTTOM ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

MY DAUGHTER WAS STRANDED IN A NOT SO GREAT AREA WHEN HER CAR WOULD NOT START DUE TO A WELL KNOWN ISSUE WITH NISSAN ALTIMA'S ELECTRONIC STEERING COLUMN LOCK (ESCL). NISSAN DID NOT ISSUE A RECALL ON THIS DANGEROUS ISSUE, BUT INSTEAD OFFERED AN EXTENDED WARRANTY IF THE PART FAILED, WITHOUT NOTIFYING CONSUMERS. THIS IS SHAMEFUL ON NISSAN'S PART TO ALLOW PEOPLE TO BE STRANDED IN POSSIBLY DANGEROUS SITUATIONS. THE REPAIR WILL NOW COST HER BETWEEN $1000 AND $1200

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AT ALL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A MASS SENSOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.