2009 Nissan Altima

TWO DAYS BEFORE MY CAR TURNED OFF AND WON'T TURN ON AGAIN THIS KEY SYMBOL AND THE WORD "KEY" SHOWED UP ON MY DASHBOARD. TWO DAYS LATER, WE WENT TO SUNDAY DINNER PARKED, I FORGOT TO ROLL THE WINDOWS UP. I GO TO TURN THE CAR ON AGAIN AND IT WONT START. I HAD TO HAVE IT TOWED ALMOST 30 MILES AND NOW THEY WANT ME TO PAY THEM 1040 TO FIX THE PROBLEM. I PURCHASED MY CAR 4 MONTHS AGO, WITH NO MENTION FROM ANYONE THAT THERE WAS A POSSIBILITY OF THIS BECOMING AN ISSUE. WHICH I THINK IS FUNNY THAT THEY ARE EVEN SELLING PEOPLE THESE CARS WITH THE EXTENT OF PEOPLE HAVING THIS PROBLEM AND WITH NO WORD TO THE FAX THAT THE EXTENDED WARRANTY IS UP. THIS IS RIDICULOUS THAT 4 MONTHS INTO OWNING THIS CAR I HAVE TO PUT ALMOST 1500 WITH TOW, PARTS, AND LABOR INTO IT ALREADY. I WOULD HAVE NEVER BOUGHT THIS YEAR OR MODEL IF I KNEW THIS WAS A STANDARD ISSUE.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE STEERING WHEEL LOCK MALFUNCTIONED. THE KEY ICON ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE STEERING WHEEL LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

WENT TO WORK. ONCE ENTERING BACK INTO THE VEHICLE IT WOULDN'T START SHOWED KEY ICON ON THE STEERING WHEEL. I RESEARCHED ONLINE AND IT IS THE ELECTRONIC STEERING COLUMN LOCK FAILURE. I CALLED NISSAN AND WAS NOTIFIED THAT THE RECALL ENDED IN 2015. I WAS NOT NOTIFIED. ONCE I SPOKE TO GENE AT NISSAN COMPANY SAID THE DEALER NEVER NOTIFIED THEM I WAS A NISSAN OWNER. HAD TO HAVE THE CAR TOWED TO A MECHANICE

DROVE MY 2009 ALTIMA TO LOCAL NISSAN DEALERSHIP FOR AN EVAP CANISTER SES LIGHT ISSUE. GOT OUT OF THE CAR TO GET EARLY BIRD PAPERWORK AND CAR WOULD NOT RESTART WHEN I RETURNED TO IT. THE SERVICE ADVISOR ADVISED THAT THE STEERING LOCK MECHANISM WOULD HAVE TO BE REPLACED. MY RECEIPT FOR THE STEERING LOCK MECHANISM ALONE SHOWS A CHARGE OF $1110.78. FILED A COMPLAINT WITH NISSAN USA THAT SAME DAY AND WAS GIVEN A CASE NUMBER (24724130). I WAS TOLD IT WOULD HAVE TO BE HANDLED BY THE REGIONAL OFFICE AND TO EXPECT A CALL NLT 11/22/16 BY COB. RECEIVED A CALL FROM SHONECIA AT 12:32PM ON 11/22. THE CALL WAS BASICALLY TO INFORM ME THAT BECAUSE THEY HAD ORIGINALLY EXTENDED THE WARRANTY ON THE ISSUE AND IT HAD ENDED THEY WERE NOT RESPONSIBLE FOR THE REPAIRS. WHEN I PROTESTED THAT THIS IS A SAFETY ISSUE, SHE JUST REPEATED THE PREVIOUS COMMENTS ALONG WITH THE FACT THAT THEY ONLY ACKNOWLEDGE MAINTENANCE RECEIPTS FROM "CERTIFIED NISSAN-TRAINED SERVICE DEPARTMENTS" WHEN CONSIDERING HOW TO HANDLE REPAIR REIMBURSEMENTS. MY UNDERSTANDING IS THAT EVEN THOUGH THEY KNOW THIS IS A DEFECT IN THE CAR, THEY HAVE NO INTENTION OF DOING MORE THAT THE PREVIOUSLY MENTION WARRANTY EXTENSION. I STRESSED THAT THIS REALLY IS A SAFETY ISSUE BECAUSE THERE WAS ABSOLUTELY NO WARNING--NOT A LIGHT, NOT A WHISPER, NOT A SHOUT-OUT--ABSOLUTELY NOTHING! I TOLD HER MY ONLY SILVER-LINING TO YESTERDAY WAS THAT IT HAPPENED AT THE DEALERSHIP AND NOT OUT IN THE MIDDLE OF NOWHERE. PRETTY SURE SHE DIDN'T CARE AND NEITHER DOES NISSAN. I DID ADVISE HER THAT I WOULD BE FILING A COMPLAINT WITH YOU AND MY STATE ATTORNEY GENERAL.