2009 Nissan Altima

The contact owns a 2009 Nissan Altima. The contact stated that upon pressing the start button to start the vehicle, the vehicle failed to start after several attempts. The contact stated that he was able to open the trunk and activate the alarm using the key fob, but the vehicle would not start. There was no warning light illuminated. The dealer was not notified of the failure. The contact referenced NHTSA ID Number: 10119195 (Wheels, Steering). The manufacturer was notified of the failure and advised that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

In 2009 Nissan built S models with an SL package. These models came with a push button start in lieu of a key start. These vehicles came with an electronic steering wheel lock mechanism. The electronic steering wheel lock mechanism was deemed defective on the push button start vehicles. Nissan ultimately did a campaign to have this repaired. In November 2021, my Nissan Altima electronic steering mechanism prevented my vehicle from turning on. I researched the problem and learned of the expired Nissan campaign. I never received notification of said campaign. I contacted Nissan Consumer Affairs and started a complaint. After being told by Nissan Consumer Affairs that my vehicle didn't qualify for the campaign, I paid Rockland Nissan $1411.60 for the repair. Soon thereafter, I purchased another electronic part associated with this push button start system. During this transaction, I provided the Rockland Nissan parts employee with my vin number. I learned that my vin number reflected that my vehicle has a key start ignition. I literally had to escort the parts employee outside and show them the vehicle to prove that it did have a push button start. I again contacted Nissan Consumer Affairs. I informed them of my findings. Stated it was unfair that my vehicle didn't qualify for their campaign because the vin shows up as the vehicle having a key start ignition. I sent photos of my vehicle, my original window sticker showing that my vehicle came with a push button start system. They responded that the campaign ended and my vehicle is now too old and has too many miles. I responded that this was not the case when the campaign was active. I also stated neither I nor the original owner were ever notified of the campaign. And they should have covered the repair for these reasons.

The contact owns a 2009 Nissan Altima. The contact stated that after entering the vehicle and attempting to start the vehicle, the contact depressed the Push to Start button and depressed on brake pedal to start the vehicle however, the vehicle would not start. The contact stated she tried to start her vehicle manually and the vehicle still would not start. She then had an independent mechanic arrive to her residence to diagnose the vehicle. The contact was informed that similar vehicles had experienced the same failure. The contact stated that she contacted the dealer and was informed that her vehicle was not under an open recall. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.

The contact owns a 2009 Nissan Altima. The contact stated while the vehicle was parked, the vehicle would not start up. The vehicle was inspected by a locksmith and diagnosed with needing the electronic steering column lockbox replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was not available.

The contact owns a 2009 Nissan Altima. The contact stated that after entering the vehicle and attempting to start the vehicle, the contact depressed the Push to Start button and depressed on brake pedal to start the vehicle however, the vehicle would not start. The contact had the vehicle towed to an independent mechanic who inspected the vehicle and replaced the battery and the key slot to attempt to fix the issue however, the battery replacement failed to fix the vehicle. The contact called a local dealer and was informed over the phone that the failure could be related to the electronic steering locking module and would need to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

IN 2020 RECEIVED A RECALL NOTICE FROM NISSAN FOR STEERING COLUMN LOCK REPLACEMENT. TOOK CAR TO GREENVILLE NISSAN (GREENVILLE, NC). SERVICE MANAGER TOLD ME MY VEHICLE WAS ACTUALLY NOT PART OF THAT RECALL, DESPITE THE NISSAN USA LETTER, SO I LEFT. APPROX. 9 MONTHS LATER (2/23/2021) THAT EXACT PART BROKE ON MY CAR, RESULTING IN INABILITY TO START ENGINE. COST ME $900+ OUT OF POCKET TO FIX EXACTLY WHAT IT WAS RECALLED FOR AND NOT ORIGINALLY DONE. FWIW THE TOW TRUCK DRIVER SAID THE SAME DEALERSHIP TRIED THE SAME THING WITH HIM ON HIS CAR. I AM ATTACHING ALL MY DOCUMENTATION FROM ORIGINAL LETTER, DOCUMENTS DEALER GAVE ME IN 2020, AND THE 2021 REPAIR AS WELL AS THE COST OF A RENTAL CAR TO GET AROUND DURING SERVICE.

I WAS LEFT STRANDED WHEN CAR WOULD NOT START. THANKFULLY I WAS IN A PARKING LOT AND NOT ON THE ROAD. I HAD IT TOWED TO DEALER. TURNS OUT IT WAS A DEFECTIVE STEERING WHEEL LOCK. NISSAN HAD PREVIOUSLY HAD A SERVICE CAMPAIGN TO REPLACE THIS PART FREE OF CHARGE BECAUSE THEY ACKNOWLEDGED THAT IT WAS DEFECTIVE AT MANUFACTURE. I WAS NOT AWARE OF THIS CAMPAIGN AND AM NOW OUT $862.46 AS NISSAN DECIDED IT WILL NO LONGER HONOR THEIR RESPONSIBILITY IN THIS CAMPAIGN.

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED WHILE ATTEMPTING TO START VEHICLE, THERE WAS A SECURITY ALERT WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

THE 2009 ALTIMA ESCL FAILED IN MY CAR. THE KEY FOB REMAINS PROGRAMMED WITH THE VEHICLE HOWEVER THE STEERING COLUMN WILL NOT UNLOCK THUS RENDERING THE VEHICLE IMMOBILE. I WAS STRANDED IN A REMOTE AREA APPROXIMATELY ONE HOUR'S DRIVE FROM MY APPARTMENT. THIS IS A KNOWN ISSUE OF WHICH A 'SERVICE CAMPAIGN' WAS ISSUED BY NISSAN. HOWEVER, MY VIN WAS NOT PART OF THAT CAMPAIGN.