2005 Nissan Altima

TOOK CAR IN FOR OIL CHANGE AT AN INDEPENDENT SHOP. TECHNICIAN NOTICED THAT FLOOR PANS WERE RUSTED ON BOTH DRIVER AND PASSENGER SIDES. IN THE 7-8 YEARS CAR WAS BEING SERVICED AT DEALERSHIP THERE WAS NEVER ANY MENTION OF RUST. RESEARCHED ON INTERNET AND FOUND THIS IS A COMMON PROBLEM WITH NISSAN ALTIMA MODEL YEARS 2002-2005. CALLED NISSAN CONSUMER AFFAIRS 4-13-15 TO REPORT THE ISSUE AND REQUEST THEY REPAIR IT SINCE I REMEMBERED SHORTLY AFTER PURCHASING THE VEHICLE, I HAD RECEIVED A NOTICE REGARDING POSSIBLE CORROSION OF THE REAR SUB-FRAME [NOT SAME PART BUT STILL UNDERCARRIAGE RELATED AND PERHAPS MANUFACTURED BY THE SAME COMPANY]. WAS ADVISED BY 1ST REPRESENTATIVE TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT EVALUATED. DEALERSHIP CONFIRMED THE RUST AND TOOK PICTURES [I ASKED FOR A COPIES OF THE PICTURES BUT NEVER GOT THEM]. CALLED CONSUMER AFFAIRS BACK [SAME DAY] AND CASE WAS ASSIGNED TO A REPRESENTATIVE. REP CALLED 4-14-15 AND TOLD ME TO GET AN ESTIMATE [THE DEALERSHIP DID NOT PERFORM THIS TYPE OF REPAIR SO THEY COULD NOT GIVE AN ESTIMATE]. TOOK CAR TO A BODY SHOP AND GOT AN ESTIMATE OF APPROXIMATELY $2,000.00. RECEIVED DECISION FROM NISSAN REP 5-5-15. THEY WOULD NOT BE REPAIRING DUE TO THE AGE AND MILEAGE ON THE CAR AS WELL AS THE ENVIRONMENT. ACCORDING TO INFORMATION I HAVE SEEN ON THE INTERNET, IT SEEMS TO BE MORE OF A DESIGN FLAW AND FROM WHAT I'VE READ A POTENTIALLY DANGEROUS ONE AT THAT. CAN SOMEONE PLEASE TAKE A LOOK INTO NISSAN'S STANCE ON THIS ISSUE? IT SEEMS QUITE RIDICULOUS TO ASK THE OWNER TO PAY FOR A REPAIR THAT THE MANUFACTURER PROBABLY KNEW WAS FAULTY IN THE FIRST PLACE [AND IF THEY DIDN'T SURELY THEY KNOW BY NOW]. THANK YOU IN ADVANCE. *TR

WHILE ENTERING THE VEHICLE MY HUSBAND FELT THE PASSENGER SIDE FLOOR COLLAPSES AT WHICH TIME HE INSPECTED THE UNDERCARRIAGE OF THE VEHICLE AND OBSERVED A LARGE RUSTED THROUGH AREA UNDER THE PASSENGERS SIDE. DUE TO THE ADVANCE RUST AND ROT OF THE PASSENGER SIDE FLOORBOARD OF THE VEHICLE I BELIEVE IT IS A SAFETY CONCERN DUE TO POSSIBLE PERSONAL INJURY AS WELL AS VAPORS COULD ENTER THE PASSENGERS COMPARTMENT THROUGH THE COMPROMISED PASSENGERS SIDE FLOORBOARD. *TR

PART OF THE FRONT PASSENGER SIDE FLOOR RUSTED AWAY LEAVING ABOUT A 10" X 12" HOLE. THIS IS RIGHT WHERE ONE WOULD PROBABLY PLACE ONE'S FEET, GETTING IN AND OUT AND WHILE RIDING. GERWECK NISSAN, IN MONROE, MICHIGAN VERIFIED THE PROBLEM AND REPORTED IT TO NISSAN COMPANY. NISSAN COMPANY REP. IN AN E-MAIL DISCUSSION DECIDED NOT TO REPAIR THE FLOOR. WHAT I DERIVED FROM MY EMAIL CORRESPONDENCE, IS WHEN A NISSAN IS NINE YEARS OLD AND HAS HIGH MILEAGE IF THE METAL RUSTS AWAY IT IS NORMAL AND EXPECTED. *TR